Paradigm Knowledge Base

Paradigm is a student management system for Australian Higher Education and Vocational Education institutions that fully supports FEE-HELP and AVETMISS reporting requirements.

Are you new to Paradigm? To help you get started with your site, start with the getting started link below. You will learn how to navigate, personalise, set up, configure, and read compliance notes if you are a government reporting Provider.

🚢Getting Started

Alternatively, browse our Paradigm EMS Knowledge Space below by topic:

Programs and Units

📘 Curriculum Management

Workflows | Record Types | FAQs | Troubleshooting

1. Add a Base Course

2. Add Base Units

3. Add Assessments to Base Units

4. Create a Course Outline

Click the topic below for the workflow that you are trying to perform:

Base Courses | Base Units | Assessments in Base Units | Course Outlines

⏳ Academic Scheduling

Workflows | Record Types | FAQs | Troubleshooting

1. Add Scheduled Programs | Course Offers

2. Add Scheduled Units | Reschedule Units

3. Scheduled Sessions

4. Add Assessments to Scheduled Units

5. Review the Course Outline Rules | Course Plan View

Click the topic below for the workflow that you are trying to perform:

Scheduled Programs | Scheduled Units | Sessions | Scheduled Assessment

💲 Tuition Fees

Workflows | Record Types | FAQs | Troubleshooting

1. Add Fee Rules

2. Add Fees to Scheduled Units

3. Edit Fees in the Unit Enrolment Level | Funding Type | Subsidies and Scholarships

4. Course Fee Tuition Type

Click the topic below for the workflow that you are trying to perform:

Fee Rules | Course Fees | Scheduled Units Fees | Funding Types and Scholarships

Student Lifecycle

🧑‍🎓 Student Enrolments

Workflows | Record Types | FAQs | Troubleshooting

🟢 Online Applicant Portal | 🔵 Student Portal

1. Add the Student record
2. Enrol on Courses or Scheduled Programs
3. Enrol on Scheduled Units [Sessions]

Click the topic below for the workflow that you are trying to perform:

Student Records | Course Enrolments | Unit Enrolments | Session Enrolments

🗓️ Taking Attendance

Workflows | Record Types | FAQs | Troubleshooting

• Record Session Attendances
• Record Attendances as Tutor or Staff
• View Attendance Summary

🔣 Entering Results

Workflows | Record Types | FAQs | Troubleshooting

Enter Final Grades to Unit Enrolments

Choose from the available workflows on how you enter the final grades:

1. Record Final Grade per Unit Enrolment record

   • Record >> Schedule a Grade Release Date >> Publish
2. Record Final Grade per Student Course Enrolment record

   1. There are two ways to record results per Student record

      • Record Grade Description to Enrolled Units
      • Record Final Grades to Enrolled Units per a Specific Grade Description
   2. Schedule a Grade Release Date
   3. Publish Enrolled Units to a Specific Grade Description
3. Record Final Grade per Class or Scheduled Unit record - Enrolled Students

   • Record >> Schedule a Grade Release Date >> Publish

Are you using Assessments?

1. Two ways to record assessment results:

   • Record Assessment Results per Unit Enrolment
   • Record Assessment Results per Class - Students Enrolled in a Scheduled Unit
2. Calculate Final Grades from Assessments

💕 Student Welfare

Workflows | Record Types | FAQs | Troubleshooting

• Student Review
• Advisor Reports
• Course Examiners
• Student Notes
• Student Files
• Student Placements
• Assessment Extensions

📩 Sending Communications

Workflows | Record Types | FAQs | Troubleshooting

EMAIL

• Send Individual Communication without Attachment
• Send Individual Communication with Attachment (Letter Reports)
• Send Bulk Communications without Attachment
• Send Bulk Communications with Attachments (Letter Reports)

SMS

• Send Text Message (SMS) Communications

⚙️ Manage Email Templates

🧾 Invoicing and Receipting

Workflows | FAQs | Troubleshooting

The following workflows are related to the Financial Information details of each Unit Enrolment record in the system:

• Per Unit Enrolment Record
• Select Action to Perform on Selected Unit Enrolments

The following workflows are applicable if you are using the Accounting Module:

• Raising Enrolment Invoice
• Raising General Sales Invoice
• Raising Enrolment Invoices in Bulk
• Recording Payment
• Paying Off Invoice
• Invoice Adjustments
• Issuing Credit Notes
• Recording Customer Returns
• Cancelling an Invoice

If you have Agents and OSHC providers, refer to the Agents Commissions | OSHC Payments workflows.

Reporting

📚 Generating Reports

FAQs | Troubleshooting

Build a Report | Introduction to Report Builder | Advanced Report Builder

Building a report using the Report Builder comprises the following workflow in order:

• Step 1 - Select a Base Report
• Step 2 - Add and Remove Fields
• Step 3 - Rename and Reorder Fields
• Step 4 - Add Filter Clauses
• Step 5 - Save Report
• Step 6 - Format Report
• Step 7 - Produce Report

If you are new to Report Builder, you can start with the Introduction to Report Builder:

• Base Reports
• Basic Comparison Operators
• Logical Operators AND | OR
• Form Label | Appear on Form Section
• Run a Saved Report
• Edit a Saved Report

If you are already familiar with Report Builder and would want to expand your report-building skill, refer to the Advanced Report Builder section:

• Order By Clauses
• Alternative Data Formats
• Bulk Student Select
• Complex Comparison Operators
• Nested Operators Using Brackets
• User-Defined Parameters
• Summarise Data
• Generic Report Query

Compliance

For compliance and government inquiries, refer to this document: Higher Education Administrative Information for Providers.

☑️ TCSI Reporting

Workflows | FAQs | Troubleshooting

System requirements for compliance:

• Unique Student Identifier (USI)
• eCAF (Electronic Commonwealth Assistance Form)
• PRODA (Provider Digital Access)

The following guides will help you in some areas of TCSI Reporting in Paradigm:

• TCSI Validation Errors Troubleshooting Guide (per Student Record)
• Get All Student TCSI Data
• TCSI Early Exit Awards Packet
• Commonwealth Supported Places (CSPs)
• Remission Reason Code [E446] Reporting

We have documented the Elements in TCSI and their locations in Paradigm and other details about each data element recorded in Paradigm:

• TCSI for Higher Education Providers
• TCSI for VET Student Loans

If you are trying to resolve a validation error for some of your records in Paradigm

• TCSI Validation Errors

✅ AVETMISS Reporting

• National Reporting (NCVER)
• Victorian VET (SVTS)

✔️ PIR Reporting

• PIR Course of Study (PCO) Report
• PIR Half-Year Load Estimate (PLE) Report
• PIR Past Course Completions (PPS) Report
• PIR Student (PSD) Report

TCSI PIR Reviewing Data

Configuration

🔄 Importing Data

Workflows | FAQs | Troubleshooting

• Import Wizard

  • Create a New Import Profile
  • Load an Existing Import Profile
• Bulk Upload Student Photos

⚙️ System Configuration

Workflows | FAQs | Troubleshooting

Compliance

• USI (Unique Student Identifier)
• eCAF (Electronic Commonwealth Assistance Form)
• PRODA (Provider Digital Access)
• Map Status Items to TCSI Values
• Edit TCSI Code Options

Integration

• API Integration

Curriculum

• Time Periods
• Grade Schema

Customise

• Edit System Side Menus
• Edit Form Labels
• Edit Form Fields
• Edit Code Items
• Edit Status Items

Paradigm Feature

• Make a record Read-Only
• Text Message (SMS) Sending
• Announcement Section in the Student Summary Screen
• SSO Configuration
• Two-Factor Authentication with TOTP
• View Email Events
• View Tax File Numbers

🏛️ Providers and Contacts

Workflows: Provider | Contacts | Agents | OSHC

Record Types | FAQs | Troubleshooting

Provider Workflows

• Search for a Provider Record
• Add a Provider Record
• Add a New Campus Provider Record
• Add the Provider Contact Information
• Assign a Role to a Provider Record
• Add a File Attachment to a Provider Record
• Attach a Signature to a Provider Record

Contacts Workflows

• Search a Contact Record
• Create a Contact Record
• Add the Contact Address Information
• Add a Photo to a Contact Record
• Print the Contact or Staff Card
• Assign Roles to a Contact
• Assign an AVETMISS Contact Person in your institution
• Assign Permission Level and Provide the Login Credentials to a Contact

Agents Workflows

• Search an Agent Record
• Manage Agent Record
• Agent Commission Rules
• Agent Provider List Shared Link

Help and Support

📞 Support Options

💬 Send a direct message

📄 Raise a ticket

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📞 Call us

❓Frequently Asked Questions (FAQs)