# Troubleshooting

We have documented the steps to resolve errors, issues, and questions that have occurred most frequently related to Providers, Contacts, Agents, and OSHC records in Paradigm. If your questions, and the error code or message are not listed in this article, please raise a [support request ticket](https://silverband.atlassian.net/servicedesk/customer/user/login?destination=portals) that includes the details of your inquiry.

Browse errors or issues by topic:

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<summary>Adding a New Provider Record</summary>

### New Provider Record Errors | Issues

* [Issue: Cannot see the Main Provider in the Parent Reporting Provider field](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/troubleshooting/issue-cannot-see-the-main-provider-in-the-parent-reporting-provider-field)

</details>

## Providers | Contacts-Related Support Pages

## Workflows

Do you need help with some of the processes related to Providers, Contacts, Agents, and OSHC records? Proceed to the [**Workflows** ](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows)section.

## Record Types

Do you want to know the fields related to Providers, Contacts, Agents, and OSHC records in Paradigm? Proceed to the [**Record Types**](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/record-types) section.

## FAQs

Do you have questions related to creating or adding Providers, Contacts, Agents, OSHC records, etc.? Check the [**FAQs** ](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/faqs)section where we have collated some of the commonly asked questions related to Provider and Contact Logins.