> For the complete documentation index, see [llms.txt](https://docs.silverband.com.au/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.silverband.com.au/home/paradigm-knowledge-base/sending-communications/workflows/manage-email-templates.md).

# Manage Email Templates

## Email Templates <a href="#email-templates" id="email-templates"></a>

The letter templates are designed to be a cover letter (in email format) for attaching invoices, CANs, enrolment letters, etc. to be emailed to the students and these are stored as proof of communication. Copies of both the letter and the attachment are then saved to the student's record within the communication event section. These records can then be interrogated to confirm delivery, bouncing, and opening. The letter can be formatted and saved within the Provider section for ease of use and minimal updating when used.

Each email sent via the communication module contains a one-pixel tracker. This is a single pixel that is hidden within the body of the email that allows the email client to track the email. It can determine if the email has bounced, been delivered, has been opened and read and if any attachments have been clicked into. This can be particularly useful when students are questioning whether an important email/communication was sent to them on or before the due date and whether they received it.

The list of available Merge Fields that you can use in your Email Template can be found [here](/home/paradigm-knowledge-base/sending-communications/workflows/manage-email-templates/create-a-new-email-template.md#available-email-merge-fields).

Refer to the following workflows for managing email templates:

* [Search for an Email Template](/home/paradigm-knowledge-base/sending-communications/workflows/manage-email-templates/search-for-an-email-template.md)
* [Create a New Email Template](/home/paradigm-knowledge-base/sending-communications/workflows/manage-email-templates/create-a-new-email-template.md)
* [Edit an Email Template](/home/paradigm-knowledge-base/sending-communications/workflows/manage-email-templates/edit-an-email-template.md)

## Related Workflows

{% content-ref url="/pages/fPkWTpfmrBd1doEek4X3" %}
[Manage Sending Email and SMS Communications](/home/paradigm-knowledge-base/sending-communications/workflows/manage-sending-email-and-sms-communications.md)
{% endcontent-ref %}


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