# Paradigm Knowledge Base

Are you new to Paradigm? To help you get started with your site, start with the getting started link below. You will learn how to navigate, personalise, set up, configure, and read compliance notes if you are a government reporting Provider.

{% content-ref url="getting-started" %}
[getting-started](https://docs.silverband.com.au/home/paradigm-knowledge-base/getting-started)
{% endcontent-ref %}

#### Alternatively, browse our Paradigm EMS Knowledge Space below by topic:

## Programs and Units

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f4d8">📘</span>  <a href="curriculum-management/workflows">Curriculum Management</a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/workflows)| [<mark style="color:blue;">**Record Types**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/record-types) | [<mark style="color:blue;">**FAQs**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/faqs) | [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/troubleshooting)

1. [<mark style="color:blue;">Add a Base Course</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/workflows/manage-base-courses/add-a-base-course)
2. [<mark style="color:blue;">Add Base Units</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/workflows/manage-base-units/search-a-base-unit-record)
3. [<mark style="color:blue;">Add Assessments to Base Units</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/workflows/manage-assessments-in-base-units/add-base-assessments-to-base-units)
4. [<mark style="color:blue;">Create a Course Outline</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/workflows/manage-course-outlines)

Click the topic below for the workflow that you are trying to perform:

[<mark style="color:blue;">**Base Courses**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/workflows/manage-base-courses) | [<mark style="color:blue;">**Base Units**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/workflows/manage-base-units) | [<mark style="color:blue;">**Assessments in Base Units**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/workflows/manage-assessments-in-base-units) | [<mark style="color:blue;">**Course Outlines**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/workflows/manage-course-outlines)

</details>

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<summary><span data-gb-custom-inline data-tag="emoji" data-code="23f3">⏳</span>  <a href="academic-scheduling/workflows">Academic Scheduling</a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows)| [<mark style="color:blue;">**Record Types**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/record-types) | [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/troubleshooting)

1. [<mark style="color:blue;">Add Scheduled Programs</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-scheduled-programs/add-a-scheduled-program) |[ <mark style="color:blue;">Course Offers</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-scheduled-programs/add-a-scheduled-program)
2. [<mark style="color:blue;">Add Scheduled Units</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-scheduled-units/add-a-scheduled-unit) | [<mark style="color:blue;">Reschedule Units</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-scheduled-units/reschedule-units-in-bulk)
3. [<mark style="color:blue;">Scheduled Sessions</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-sessions/add-sessions)
4. [<mark style="color:blue;">Add Assessments to Scheduled Units</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-scheduled-assessments/add-assessments-to-scheduled-units)
5. [<mark style="color:blue;">Review the Course Outline Rules</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/curriculum-management/workflows/manage-course-outlines/introduction-to-course-outline) | [<mark style="color:blue;">Course Plan View</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/broken-reference)

Click the topic below for the workflow that you are trying to perform:

[<mark style="color:blue;">**Scheduled Programs**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-scheduled-programs) | [<mark style="color:blue;">**Scheduled Units**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-scheduled-units) | [<mark style="color:blue;">**Sessions**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-sessions)| [<mark style="color:blue;">**Scheduled Assessment**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-scheduled-assessments)

</details>

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f4b2">💲</span> <a href="tuition-fees/workflows"><strong>Tuition Fees</strong></a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows)| [<mark style="color:blue;">**Record Types**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/record-types) | [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/troubleshooting)

1. [<mark style="color:blue;">Add Fee Rules</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows/manage-fee-rules/add-a-fee-rule)
2. [<mark style="color:blue;">Add Fees to Scheduled Units</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows/manage-fees-on-scheduled-units)
3. [<mark style="color:blue;">Edit Fees in the Unit Enrolment Level</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows/funding-types-and-scholarships) | [<mark style="color:blue;">Funding Type</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows/funding-types-and-scholarships/funding-types) | [<mark style="color:blue;">Subsidies and Scholarships</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows/funding-types-and-scholarships/subsidies-and-scholarships)
4. [<mark style="color:blue;">Course Fee Tuition Type</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows/manage-course-fees/create-a-course-fee-plan)

Click the topic below for the workflow that you are trying to perform:

[<mark style="color:blue;">**Fee Rules**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows/manage-fee-rules) | [<mark style="color:blue;">**Course Fees**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows/manage-course-fees) | [<mark style="color:blue;">**Scheduled Units Fees**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows/manage-fees-on-scheduled-units) | [<mark style="color:blue;">**Funding Types and Scholarships**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tuition-fees/workflows/funding-types-and-scholarships)

</details>

## Student Lifecycle

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<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f9d1-1f393">🧑‍🎓</span>  <a href="student-enrolments/workflows">Student Enrolments</a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/workflows)| [<mark style="color:blue;">**Record Types**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/record-types) | [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/troubleshooting)

:green\_circle: [<mark style="color:blue;">**Online Applicant Portal**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/online-applicant-portal) | :blue\_circle: [<mark style="color:blue;">**Student Portal**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/student-portal)

1. [<mark style="color:blue;">Add the Student record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/workflows/manage-student-records/add-a-student-record)
2. [<mark style="color:blue;">Enrol on Courses or Scheduled Programs</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/workflows/manage-course-enrolments/enrol-students-in-courses-or-scheduled-programs)
3. [<mark style="color:blue;">Enrol on Scheduled Units \[Sessions\]</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/workflows/manage-unit-enrolments/enrol-students-in-scheduled-units)&#x20;

Click the topic below for the workflow that you are trying to perform:

[<mark style="color:blue;">**Student Records**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/workflows/manage-student-records) | [<mark style="color:blue;">**Course Enrolments**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/workflows/manage-course-enrolments) | [<mark style="color:blue;">**Unit Enrolments**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/workflows/manage-unit-enrolments) | [<mark style="color:blue;">**Session Enrolments**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/workflows/manage-session-enrolments)

</details>

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f5d3">🗓️</span>  <a href="taking-attendance/workflows">Taking Attendance</a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/taking-attendance/workflows)| [<mark style="color:blue;">**Record Types**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/taking-attendance/record-types) | [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/taking-attendance/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/taking-attendance/troubleshooting)

* [<mark style="color:blue;">Record Session Attendances</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/taking-attendance/workflows/record-session-attendances)
* [<mark style="color:blue;">Record Attendances as Tutor or Staff</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/taking-attendance/workflows/record-attendance-as-tutor-or-staff)
* [<mark style="color:blue;">View Attendance Summary</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/taking-attendance/workflows/view-attendance-summary)

</details>

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f523">🔣</span>  <a href="entering-results/workflows">Entering Results</a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows)| [<mark style="color:blue;">**Record Types**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/record-types) | [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/troubleshooting)

#### Enter Final Grades to Unit Enrolments

Choose from the available workflows on how you enter the final grades:

1. Record Final Grade per Unit Enrolment record
   * [<mark style="color:blue;">Record</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-per-unit-enrolment/record-a-final-grade-to-a-unit-enrolment)>> [<mark style="color:blue;">Schedule a Grade Release Date</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-per-unit-enrolment/schedule-a-unit-enrolment-grade-release-date) >> [<mark style="color:blue;">Publish</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-per-unit-enrolment/publish-a-unit-enrolment-final-grade)
2. Record Final Grade per Student Course Enrolment record
   1. There are two ways to record results per Student record
      * [<mark style="color:blue;">Record Grade Description to Enrolled Units</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-per-student-course-enrolment/record-grade-descriptions-to-units-linked-to-a-students-course-enrolment)
      * [<mark style="color:blue;">Record Final Grades to Enrolled Units per a Specific Grade Description</mark>](https://app.gitbook.com/o/sKrEpOcwixBOaKMqV0Bh/s/C21t2SaV2eKaLxvtR27D/~/changes/IULJLSmh4qmCNvju5fYx/entering-results/workflows/manage-results-per-student-course-enrolment/record-final-grades-to-enrolled-units-per-a-specific-grade-description)
   2. [<mark style="color:blue;">Schedule a Grade Release Date</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-per-student-course-enrolment/schedule-a-grade-release-date-for-a-students-unit-enrolments)
   3. [<mark style="color:blue;">Publish Enrolled Units to a Specific Grade Description</mark>](https://app.gitbook.com/o/sKrEpOcwixBOaKMqV0Bh/s/C21t2SaV2eKaLxvtR27D/~/changes/fAumgVrjWnH5teRg24cE/entering-results/workflows/publish-selected-student-unit-enrolments-to-a-specific-grade-description)
3. Record Final Grade per Class or Scheduled Unit record - Enrolled Students
   * [<mark style="color:blue;">Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-per-class-students-enrolled-in-a-scheduled-unit/record-final-grades-of-students-enrolled-in-a-scheduled-unit) >> [<mark style="color:blue;">Schedule a Grade Release Date</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-per-class-students-enrolled-in-a-scheduled-unit/schedule-a-grade-release-date-for-students-enrolled-in-a-scheduled-unit) >> [<mark style="color:blue;">Publish</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-per-class-students-enrolled-in-a-scheduled-unit/publish-final-grades-of-students-enrolled-in-a-scheduled-unit)

#### Are you using Assessments?

1. Two ways to record assessment results:
   * [<mark style="color:blue;">Record Assessment Results per Unit Enrolment</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-if-using-assessments/record-assessment-results-per-unit-enrolment)
   * [<mark style="color:blue;">Record Assessment Results per Class - Students Enrolled in a Scheduled Unit</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-if-using-assessments/record-assessment-results-per-class-students-enrolled-in-a-scheduled-unit)
2. [<mark style="color:blue;">Calculate Final Grades from Assessments</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/entering-results/workflows/manage-results-if-using-assessments/calculate-final-grades-from-assessments)

</details>

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f495">💕</span>  <a href="student-welfare/workflows">Student Welfare</a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/workflows)| [<mark style="color:blue;">**Record Types**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/record-types) | [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/troubleshooting)

* [<mark style="color:blue;">Student Review</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/workflows/student-review)
* [<mark style="color:blue;">Advisor Reports</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/workflows/advisor-reports)
* [<mark style="color:blue;">Course Examiners</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/workflows/course-examiners)
* [<mark style="color:blue;">Student Notes</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/workflows/student-notes)
* [<mark style="color:blue;">Student Files</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/workflows/student-files)
* [<mark style="color:blue;">Student Placements</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/workflows/student-placements)
* [<mark style="color:blue;">Assessment Extensions</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-welfare/workflows/assessment-extensions)

</details>

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f4e9">📩</span>  <a href="sending-communications/workflows">Sending Communications</a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/sending-communications/workflows)| [<mark style="color:blue;">**Record Types**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/sending-communications/record-types) | [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/sending-communications/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/sending-communications/troubleshooting)

EMAIL

* [<mark style="color:blue;">Send Individual Communication without Attachment</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/sending-communications/workflows/manage-sending-email-and-sms-communications/send-individual-communication-without-attachment)
* [<mark style="color:blue;">Send Individual Communication with Attachment (Letter Reports)</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/sending-communications/workflows/manage-sending-email-and-sms-communications/send-individual-communication-with-attachment)
* [<mark style="color:blue;">Send Bulk Communications  without Attachment</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/sending-communications/workflows/manage-sending-email-and-sms-communications/send-bulk-communications-without-attachment)
* [<mark style="color:blue;">Send Bulk Communications with Attachments (Letter Reports)</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/sending-communications/workflows/manage-sending-email-and-sms-communications/send-bulk-communications-with-attachment)

SMS

* [<mark style="color:blue;">Send Text Message (SMS) Communications</mark>](https://app.gitbook.com/o/sKrEpOcwixBOaKMqV0Bh/s/C21t2SaV2eKaLxvtR27D/~/changes/6vmpe8lh01jcV4mFDKJB/sending-communications/workflows/manage-sending-email-communications/send-text-message-sms-communications)

:gear: [<mark style="color:blue;">**Manage Email Templates**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/sending-communications/workflows/manage-email-templates)

</details>

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f9fe">🧾</span>  <a href="invoicing-and-receipting/workflows">Invoicing and Receipting</a></summary>

[<mark style="color:blue;">**Workflows**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows) | [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/troubleshooting)

The following workflows are related to the Financial Information details of each Unit Enrolment record in the system:

* [<mark style="color:blue;">Per Unit Enrolment Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/unit-enrolment-accounting-section/per-unit-enrolment-record)
* [<mark style="color:blue;">Select Action to Perform on Selected Unit Enrolments</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/unit-enrolment-accounting-section/select-action-to-perform-on-selected-unit-enrolments)

The following workflows are applicable if you are using the Accounting Module:

* [<mark style="color:blue;">Raising Enrolment Invoice</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/raising-enrolment-invoice)&#x20;
* [<mark style="color:blue;">Raising General Sales Invoice</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/raising-general-sales-invoice)
* [<mark style="color:blue;">Raising Enrolment Invoices in Bulk</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/raising-enrolment-invoices-in-bulk)
* [<mark style="color:blue;">Recording Payment</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/recording-payment)&#x20;
* [<mark style="color:blue;">Paying Off Invoice</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/paying-off-invoice)
* [<mark style="color:blue;">Invoice Adjustments</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/invoice-adjustments)
* [<mark style="color:blue;">Issuing Credit Notes</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/issuing-credit-notes)
* [<mark style="color:blue;">Recording Customer Returns</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/recording-customer-returns)
* [<mark style="color:blue;">Cancelling an Invoice</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/cancelling-an-invoice)

If you have **Agents** and **OSHC** providers, refer to the [<mark style="color:blue;">**Agents Commissions**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">|</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**OSHC Payments**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/agents-or-oshc-finances) workflows.

</details>

## Reporting

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f4da">📚</span>  <a href="generating-reports/workflows/build-a-report">Generating Reports</a></summary>

[<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/troubleshooting)

[<mark style="color:blue;">**Build a Report**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/build-a-report) | [<mark style="color:blue;">**Introduction to Report Builder**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/introduction-to-report-builder) | [<mark style="color:blue;">**Advanced Report Builder**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/advanced-report-builder)

Building a report using the Report Builder comprises the following workflow in order:

* [<mark style="color:blue;">Step 1 - Select a Base Report</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/build-a-report/step-1-select-a-base-report)&#x20;
* [<mark style="color:blue;">Step 2 - Add and Remove Fields</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/build-a-report/step-2-add-and-remove-fields)
* [<mark style="color:blue;">Step 3 - Rename and Reorder Fields</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/build-a-report/step-3-rename-and-reorder-fields)&#x20;
* [<mark style="color:blue;">Step 4 - Add Filter Clauses</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/build-a-report/step-4-add-filter-clauses)
* [<mark style="color:blue;">Step 5 - Save Report</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/build-a-report/step-5-save-report)
* [<mark style="color:blue;">Step 6 - Format Report</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/build-a-report/step-6-format-report)
* [<mark style="color:blue;">Step 7 - Produce Report</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/build-a-report/step-7-produce-report)

If you are new to Report Builder, you can start with the [<mark style="color:blue;">Introduction to Report Builder</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/introduction-to-report-builder):

* [<mark style="color:blue;">Base Reports</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/introduction-to-report-builder/base-reports)
* [<mark style="color:blue;">Basic Comparison Operators</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/introduction-to-report-builder/basic-comparison-operators)
* [<mark style="color:blue;">Logical Operators AND | OR</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/introduction-to-report-builder/logical-operators-and-or-or)
* [<mark style="color:blue;">Form Label | Appear on Form Section</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/introduction-to-report-builder/form-label-or-appear-on-form-section)
* [<mark style="color:blue;">Run a Saved Report</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/introduction-to-report-builder/run-a-saved-report-outside-of-report-builder)
* [<mark style="color:blue;">Edit a Saved Report</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/introduction-to-report-builder/edit-a-saved-report)

If you are already familiar with Report Builder and would want to expand your report-building skill, refer to the [<mark style="color:blue;">Advanced Report Builder</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/advanced-report-builder)section:

* [<mark style="color:blue;">Order By Clauses</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/advanced-report-builder/order-by-clauses)
* [<mark style="color:blue;">Alternative Data Formats</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/advanced-report-builder/alternative-data-formats)&#x20;
* [<mark style="color:blue;">Bulk Student Select</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/advanced-report-builder/bulk-list-creation-in-report-builder)&#x20;
* [<mark style="color:blue;">Complex Comparison Operators</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/advanced-report-builder/complex-comparison-operators)
* [<mark style="color:blue;">Nested Operators Using Brackets</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/advanced-report-builder/nested-operators-using-the-and-and-or-rule-set)
* [<mark style="color:blue;">User-Defined Parameters</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/advanced-report-builder/user-defined-parameters)&#x20;
* [<mark style="color:blue;">Summarise Data</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/advanced-report-builder/summarise-data)&#x20;
* [<mark style="color:blue;">Generic Report Query</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/generating-reports/workflows/advanced-report-builder/generic-report-query)

</details>

## Compliance

{% hint style="info" %}
For compliance and government inquiries, refer to this document: [**Higher Education Administrative Information for Providers**](https://www.education.gov.au/higher-education-publications/higher-education-administrative-information-providers).
{% endhint %}

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="2611">☑️</span>  <a href="tcsi-reporting/workflows">TCSI Reporting</a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/workflows)| [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/troubleshooting)

System requirements for compliance:

* [<mark style="color:blue;">Unique Student Identifier (USI)</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/usi-unique-student-identifier)
* [<mark style="color:blue;">eCAF (Electronic Commonwealth Assistance Form)</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/ecaf-electronic-commonwealth-assistance-form)
* [<mark style="color:blue;">PRODA (Provider Digital Access)</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/proda-provider-digital-access)

The following guides will help you in some areas of TCSI Reporting in Paradigm:

* [<mark style="color:blue;">TCSI Validation Errors Troubleshooting Guide (per Student Record)</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/workflows/tcsi-validation-errors-troubleshooting-guide-per-student-record)
* [<mark style="color:blue;">Get All Student TCSI Data</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/workflows/get-all-student-tcsi-data)
* [<mark style="color:blue;">TCSI Early Exit Awards Packet</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/workflows/tcsi-early-exit-awards-packet)
* [<mark style="color:blue;">Commonwealth Supported Places (CSPs)</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/workflows/commonwealth-supported-places-csps)
* [<mark style="color:blue;">Remission Reason Code \[E446\] Reporting</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/student-enrolments/workflows/manage-unit-enrolments/reporting-remissions-e446)

We have documented the Elements in TCSI and their locations in Paradigm and other details about each data element recorded in Paradigm:

* [<mark style="color:blue;">TCSI for Higher Education Providers</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/tcsi-element-dictionary/tcsi-for-higher-education-providers)
* [<mark style="color:blue;">TCSI for VET Student Loans</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/tcsi-element-dictionary/tcsi-for-vet-student-loans)

If you are trying to resolve a validation error for some of your records in Paradigm

* [<mark style="color:blue;">TCSI Validation Errors</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/tcsi-validation-errors)

</details>

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="2705">✅</span>  <a href="tcsi-reporting/avetmiss-reporting/national-reporting-ncver">AVETMISS Reporting</a></summary>

* [National Reporting (NCVER)](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/avetmiss-reporting/national-reporting-ncver)
* [Victorian VET (SVTS)](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/avetmiss-reporting/victorian-vet-svts)

</details>

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="2714">✔️</span>  <a href="tcsi-reporting/pir-reporting">PIR Reporting</a></summary>

* [PIR Course of Study (PCO) Report](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/pir-reporting/pir-course-of-study-report)
* [PIR Half-Year Load Estimate (PLE) Report](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/pir-reporting/pir-course-report)
* [PIR Past Course Completions (PPS) Report](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/pir-reporting/pir-campus-report)
* [PIR Student (PSD) Report](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/pir-reporting/pir-course-on-campus-report)

[**TCSI PIR Reviewing Data**](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/pir-reporting/tcsi-pir-reviewing-data)

</details>

## Configuration

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f504">🔄</span>  <a href="importing-data/workflows">Importing Data</a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/importing-data/workflows)| [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/importing-data/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/importing-data/troubleshooting)

* [<mark style="color:blue;">Import Wizard</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/importing-data/workflows/import-wizard)
  * [<mark style="color:blue;">Create a New Import Profile</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/importing-data/workflows/import-wizard/create-a-new-import-profile)
  * [<mark style="color:blue;">Load an Existing Import Profile</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/importing-data/workflows/import-wizard/run-an-existing-import-profile)
* [<mark style="color:blue;">Bulk Upload Student Photos</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/importing-data/workflows/bulk-upload-student-photos)

</details>

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="2699">⚙️</span>  <a href="providers-and-contacts/workflows">System Configuration</a></summary>

[<mark style="color:blue;">**Workflows**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows)| [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/troubleshooting)

Compliance

* [<mark style="color:blue;">USI (Unique Student Identifier)</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/usi-unique-student-identifier)
* [<mark style="color:blue;">eCAF (Electronic Commonwealth Assistance Form)</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/ecaf-electronic-commonwealth-assistance-form)
* [<mark style="color:blue;">PRODA (Provider Digital Access)</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/proda-provider-digital-access)
* [<mark style="color:blue;">Map Status Items to TCSI Values</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/map-status-and-code-items-to-tcsi-values)
* [<mark style="color:blue;">Edit TCSI Code Options</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/edit-tcsi-code-options)

Integration

* [<mark style="color:blue;">API Integration</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/api-integration)

Curriculum

* [<mark style="color:blue;">Time Periods</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/time-periods)
* [<mark style="color:blue;">Grade Schema</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/grade-schema)

Customise

* [<mark style="color:blue;">Edit System Side Menus</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/edit-system-side-menus)
* [<mark style="color:blue;">Edit Form Labels</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/edit-field-labels)
* [<mark style="color:blue;">Edit Form Fields</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/edit-form-fields)
* [<mark style="color:blue;">Edit Code Items</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/edit-code-items)
* [<mark style="color:blue;">Edit Status Items</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/edit-status-items)

Paradigm Feature

* [<mark style="color:blue;">Make a record Read-Only</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/make-a-record-read-only)
* [<mark style="color:blue;">Text Message (SMS) Sending</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/text-message-sms-sending)
* [<mark style="color:blue;">Announcement Section in the Student Summary Screen</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/announcement-section-in-the-student-summary-screen)
* [<mark style="color:blue;">SSO Configuration</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/sso-configuration)
* [Two-Factor Authentication with TOTP](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/two-factor-authentication-with-totp)
* [View Email Events](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/view-email-events)
* [View Tax File Numbers](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/workflows/view-tax-file-numbers)

</details>

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f3db">🏛️</span>  <a href="providers-and-contacts/workflows">Providers and Contacts</a></summary>

[<mark style="color:blue;">**Workflows**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows)**:** [<mark style="color:blue;">Provider</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider)| [<mark style="color:blue;">Contacts</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/contacts)| [<mark style="color:blue;">Agents</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/agents)| [<mark style="color:blue;">OSHC</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/oshc)

[<mark style="color:blue;">**Record Types**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/record-types)  | [<mark style="color:blue;">**FAQs**</mark> ](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/faqs)| [<mark style="color:blue;">**Troubleshooting**</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/troubleshooting)

**Provider Workflows**

* [<mark style="color:blue;">Search for a Provider Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/search-for-a-provider-record)
* [<mark style="color:blue;">Add a Provider Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/add-a-provider-record)
* [<mark style="color:blue;">Add a New Campus Provider Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/add-a-new-campus-provider-record)
* [<mark style="color:blue;">Add the Provider Contact Information</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/add-the-provider-contact-information)
* [<mark style="color:blue;">Assign a Role to a Provider Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/assign-roles-to-a-provider-record)
* [<mark style="color:blue;">Add a File Attachment to a Provider Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/add-a-file-attachment-to-a-provider-record)
* [<mark style="color:blue;">Attach a Signature to a Provider Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/attach-a-signature-to-a-provider-record)

**Contacts Workflows**

* [<mark style="color:blue;">Search a Contact Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/contacts/search-a-contact-record)
* [<mark style="color:blue;">Create a Contact Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/contacts/create-a-contact-record)
* [<mark style="color:blue;">Add the Contact Address Information</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/contacts/add-the-contact-address-information)
* [<mark style="color:blue;">Add a Photo to a Contact Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/contacts/add-a-photo-to-a-contact-record)
* [<mark style="color:blue;">Print the Contact or Staff Card</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/contacts/print-the-contact-or-staff-card)
* [<mark style="color:blue;">Assign Roles to a Contact</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/contacts/assign-roles-to-a-contact)
* [Assign an AVETMISS Contact Person in your institution](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/contacts/assign-an-avetmiss-contact)
* [<mark style="color:blue;">Assign Permission Level and Provide the Login Credentials to a Contact</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/contacts/assign-a-permission-level-and-provide-login-credentials-to-a-contact)

**Agents Workflows**

* [<mark style="color:blue;">Search an Agent Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/agents/search-an-agent-record)
* [<mark style="color:blue;">Manage Agent Record</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/agents/manage-agent-record)
* [<mark style="color:blue;">Agent Commission Rules</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/agents/agent-commission-rules)
* [<mark style="color:blue;">Agent Provider List Shared Link</mark>](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/workflows/agents/agent-provider-list-shared-link)

</details>

## Help and Support

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f4de">📞</span>  Support Options</summary>

:speech\_balloon: [<mark style="color:blue;">Send a direct message</mark>](https://docs.silverband.com.au/home/v/training/how-to-get-support/send-a-direct-message)

:page\_facing\_up: [<mark style="color:blue;">Raise a ticket</mark>](https://docs.silverband.com.au/home/v/training/how-to-get-support/raise-a-ticket)

:newspaper: [<mark style="color:blue;">Sign up for our newsletter</mark>](https://docs.silverband.com.au/home/v/training/how-to-get-support/sign-up-for-our-newsletter)

:telephone\_receiver: [<mark style="color:blue;">Call us</mark>](https://docs.silverband.com.au/home/v/training/how-to-get-support/call-us)

</details>

{% content-ref url="getting-started/frequently-asked-questions-faqs" %}
[frequently-asked-questions-faqs](https://docs.silverband.com.au/home/paradigm-knowledge-base/getting-started/frequently-asked-questions-faqs)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.silverband.com.au/home/paradigm-knowledge-base/paradigm-knowledge-base.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.