# Raise a ticket

## Overview

Anything that requires us to investigate further or provide detailed instructions or troubleshooting steps, should be raised as a ticket. Follow the instructions on the workflow link below (If you’re not yet familiar with our ticketing system, else, click directly on our [**Customer Portal**](https://silverband.atlassian.net/servicedesk/customer/portals) link).

{% hint style="info" %}
**NOTE**:

Each institution will normally have one or two key people with whom Silverband will communicate. These key people are your Authorised Paradigm Contact(s). These contacts are assigned by your institution as people from whom Silverband will accept tickets, requests and other communication. If communication is received from other users, Silverband will refer these issues to the Authorised Contact(s) from your institution, and the issue may not be acted upon.
{% endhint %}

1. Click the link below to log in to our Help Desk Portal:

<https://silverband.atlassian.net/servicedesk/customer/portals>

2. Once you’re logged in, click the **Common Requests** option and then **Request Support**. Refer to the screenshots below for the rest of the instructions.

![](/files/EJeTCouYV1MplgEFQ0vw)

![](/files/7xxcYFFCwSc6ZCkMmC6h)

![](/files/71mr378LY0ljMHrjuw9w)

{% hint style="success" %}
**SUCCESS**:

The send button will send your request to us and a duplicate copy of the request will be sent to your designated email address.
{% endhint %}


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