💬Send a direct message

This page will provide the details on how to contact us via Slack.

Overview

Each institution's key authorised contact(s) is assigned a Slack profile to communicate with the Help Desk team via Slack (instant message).

Slack is intended for cases where you have a question that has an answer that we can immediately provide. Anything that requires us to investigate or provide detailed instructions should be raised as a ticket (see the instructions on how to raise a ticket).

1. Click the link below (depending on your Operating System) to download Slack.

Windows | Downloads Downloads

1. Sign in to the Silverband workspace by clicking on this link: https://silverband.slack.com/

2. Enter the login details assigned to you.

NOTE:

Each institution is assigned its own channel to report issues, ask for help etc.

Get Started

Now that you are in Slack, you can now start communicating with us. You can address your message to one or more of our team members by typing the '@' sign before your message and choosing a name. You can also check their availability by checking on the status circle beside their names: green indicates available.