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User Training
  • Paradigm User Training
  • 📘Terminology
  • 📊Paradigm Data Model
    • Introduction
    • Organisational Structures
    • Academic Study - Courses
    • Course Progression Rules
    • Academic Study - Units
    • Capturing Time - Delivery of Units
    • Capturing Time - Delivery of Classes
    • Academic Study - Assessments
    • Summary of Academic Records
  • 📝Training Plan Outlines
    • Training Plan Overview
    • Session 1: Introduction to Paradigm
    • Session 2: Student
    • Session 3: Academic Maintenance
    • Elective Session: Course Outline
    • Elective Session: Fee Rules
    • Session 4: Academic Scheduling
    • Session 5: Course Enrolments
    • Session 6: Unit Enrolments
    • Corequisite Session: Student Results
    • Session 7: Financial Activities
    • Optional Session: Financial Activities (in-depth)
    • Session 8: Government Reporting
    • Session 9: System Maintenance
    • Session 10: Report Builder
  • 📑Training Resources
    • 🤹All Roles
      • 💰Accounting
      • 📧Communication Event
      • 📄Student Records
    • 👩‍💻Administrators
      • ⚙️System Cofigurations
      • 📑Manage Course Outlines
    • ☕IT and Developers
      • 🕸️Paradigm API
  • How to Get Support
    • ❓Support Options
    • 💬Send a direct message
    • 📄Raise a ticket
    • 📰Sign up for our newsletter
    • 📞Call us
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  • Overview
  • Get Started
  1. How to Get Support

Send a direct message

This page will provide the details on how to contact us via Slack.

PreviousSupport OptionsNextRaise a ticket

Last updated 1 year ago

Overview

Each institution's key authorised contact(s) is assigned a Slack profile to communicate with the Help Desk team via Slack (instant message).

Slack is intended for cases where you have a question that has an answer that we can immediately provide. Anything that requires us to investigate or provide detailed instructions should be raised as a ticket (see the instructions on ).

  1. Click the link below (depending on your Operating System) to download Slack.

  1. Sign in to the Silverband workspace by clicking on this link:

  2. Enter the login details assigned to you.

NOTE:

Each institution is assigned its own channel to report issues, ask for help etc.

Get Started

Now that you are in Slack, you can now start communicating with us. You can address your message to one or more of our team members by typing the '@' sign before your message and choosing a name. You can also check their availability by checking on the status circle beside their names: green indicates available.

💬
how to raise a ticket
Windows | Downloads
Downloads
https://silverband.slack.com/