# Delete Applied Payment to an Invoice

### **Issue Description** 

During the reconciliation process, a payment was inadvertently entered into Paradigm without realising that it had already been made through the Paradigm system. This has resulted in creating a duplicate payment entry, and it is essential to delete it.

### Resolution

1. Load the student, *see* [Search a Student Record](/home/paradigm-knowledge-base/student-enrolments/workflows/manage-student-records/search-a-student-record.md)
2. With the Student record loaded, navigate to **Accounting** > **Invoices** menu. Load the invoice in question by clicking on the Invoice Number hyperlink in the first column.

   <figure><img src="/files/QGg3pNf9O9nUztaF7Ib4" alt=""><figcaption></figcaption></figure>
3. Take note of the payment IDs you want to apply to the invoice again after deleting all payment applications.
4. After loading the Invoice, go to the ITEMS section and click the "**ADD INVOICE ITEMS**" button.

   <figure><img src="/files/j3ZZjWMjKdzC283UTRI8" alt=""><figcaption></figcaption></figure>
5. After clicking the **ADD INVOICE ITEMS** button, in the INVOICE HEADER section, click the "**SET TO IN-PROCESS AND DELETE PAYMENTS TO ITEMS**" button.

   <figure><img src="/files/sYY57wxi7AJQmQWGktub" alt=""><figcaption></figcaption></figure>
6. Click **DELETE** to confirm the deletion action.&#x20;

   <figure><img src="/files/Jf55ZYosVpnnah3Ug3sE" alt=""><figcaption></figcaption></figure>
7. After clicking the **DELETE** button, in the INVOICE HEADER section, click the "**EDIT INVOICE**" button.&#x20;

   <figure><img src="/files/LScOkYk9jKNeSVnVi3Gy" alt=""><figcaption></figcaption></figure>
8. Set the Invoice status to "Sent" by clicking the **STATUS TO SENT** button.

   <figure><img src="/files/JxNOE5xdG5vXvU8MNoin" alt=""><figcaption></figcaption></figure>

By this time, the invoice payment has now been deleted and is now ready to be paid again using the intended payment Id.

9. Go to **Accounting** > **Invoices** on the side menu and search for the Invoice in question again.

   <figure><img src="/files/qYzoGVAOvLQCx3kNEgSC" alt=""><figcaption></figcaption></figure>
10. Click on the "**ACTIONS**" menu for the invoice you want to add the payments back to and select the "**Pay Invoice**" option.

    <figure><img src="/files/W9wvQ1vz8eDEchwGU1ue" alt=""><figcaption></figcaption></figure>
11. Apply the intended payment back to the invoice that was noted in Step 3, see [Paying Off Invoice](/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/paying-off-invoice.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/troubleshooting/delete-applied-payment-to-an-invoice.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.