Troubleshooting

This page will provide answers and solutions to common questions and issues encountered when sending communications in Paradigm.

We have documented the steps to resolve errors, issues, and questions that have occurred most frequently related to sending communications in Paradigm. If your questions, and the error code or message are not listed in this article, please raise a support request ticket that includes the details of your inquiry.

Browse errors or issues by topic:

Sending Communications

Sending Communication Errors | Issues

• Issue: Reports/Documents in the Communication Events are not Attaching

• Sending Email Error: Could not send email, sender email address not found

SMS Communications

SMS Communication Errors | Issues

• Error: "Failed to send email attachment" when sending SMS in bulk

Communications-Related Support Pages

Workflows

Do you need help with some of the processes related to sending Email or SMS communications? Proceed to the Workflows section.

Record Types

Do you want to know the fields related to sending communications in Paradigm? Proceed to the Record Types section.

FAQs

Do you have questions related to sending communications? Check the FAQs section where we have collated some of the commonly asked questions on sending communications.