FAQs

This page will provide answers and solutions to common questions and issues encountered when doing the invoicing and receipting in Paradigm.

NOTE:

If your questions or inquiries are not listed in this article, please raise a support request ticket.

Accounting Module

What to do when a tuition amount is incorrect?

Refer to the details of this page to answer this question: What to do when a tuition amount is incorrect?

How to print invoices and payment receipts?

Refer to the instructions on this page: How to print invoices and payment receipts?

How to email payment receipts with the Communication Module/Event?

Refer to the instructions on this page: How to email payment receipts with the Communication Module/Event?

Why I can't find/add the Unit Enrolment(s) on the list of Items to be invoiced?

Refer to the details on this page: Why I can't find/add the Unit Enrolment(s) on the list of Items to be invoiced?

How to Edit/Add/Delete Items to an Invoice [SENT or IN-PROCESS Status]?

Refer to the instructions on this page: How to Edit/Add/Delete Items to an Invoice [SENT or IN-PROCESS Status]?

How to add non-tuition fee items in an invoice? e.g. late payment, library fine, etc.

Add Non-Tuition Fee Items in an Invoice e.g late payment, library fine

Non-tuition fee items in the Accounting module can be added via the Accounting > Edit Products menu, see Add a New Product Item.

The default price for each item/product can also be added, see Update Product Default Price.

Troubleshooting

Do you encounter error messages or issues while trying to do invoicing and receipting? Proceed to the Troubleshooting section.