> For the complete documentation index, see [llms.txt](https://docs.silverband.com.au/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/faqs.md).

# FAQs

This page will provide answers and solutions to common questions and issues encountered when doing the invoicing and receipting in Paradigm.

{% hint style="info" %}
**NOTE**:

If your questions or inquiries are not listed in this article, please [<mark style="color:blue;">raise a support request ticket</mark>](https://silverband.atlassian.net/servicedesk/customer/portals).
{% endhint %}

## Accounting Module

<details>

<summary>What to do when a tuition amount is incorrect?</summary>

Refer to the details of this page to answer this question: [<mark style="color:blue;">**What to do when a tuition amount is incorrect?**</mark> ](/home/paradigm-knowledge-base/invoicing-and-receipting/faqs/what-to-do-when-a-tuition-amount-is-incorrect.md)

</details>

<details>

<summary>How to print invoices and payment receipts?</summary>

Refer to the instructions on this page: [<mark style="color:blue;">**How to print invoices and payment receipts?**</mark>](/home/paradigm-knowledge-base/invoicing-and-receipting/faqs/how-to-print-invoices-and-payment-receipts.md)&#x20;

</details>

<details>

<summary>How to email payment receipts with the Communication Module/Event?</summary>

Refer to the instructions on this page: [<mark style="color:blue;">**How to email payment receipts with the Communication Module/Event?**</mark>](/home/paradigm-knowledge-base/invoicing-and-receipting/faqs/how-to-email-payment-receipts-with-the-communication-module-event.md)

</details>

<details>

<summary>Why I can't find/add the Unit Enrolment(s) on the list of Items to be invoiced?</summary>

Refer to the details on this page: [<mark style="color:blue;">**Why I can't find/add the Unit Enrolment(s) on the list of Items to be invoiced?**</mark> ](/home/paradigm-knowledge-base/invoicing-and-receipting/faqs/why-i-cant-find-add-the-unit-enrolment-s-on-the-list-of-items-to-be-invoiced.md)

</details>

<details>

<summary>How to Edit/Add/Delete Items to an Invoice [SENT or IN-PROCESS Status]?</summary>

Refer to the instructions on this page: [<mark style="color:blue;">**How to Edit/Add/Delete Items to an Invoice \[SENT or IN-PROCESS Status\]?**</mark>](/home/paradigm-knowledge-base/invoicing-and-receipting/faqs/how-to-edit-add-delete-items-to-an-invoice-sent-or-in-process-status.md)

</details>

<details>

<summary>How to add non-tuition fee items in an invoice? e.g. late payment, library fine, etc.</summary>

### Add Non-Tuition Fee Items in an Invoice e.g late payment, library fine

Non-tuition fee items in the Accounting module can be added via the **Accounting** > **Edit Products** menu, *see* [<mark style="color:blue;">**Add a New Product Item**</mark>](/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/accounting-menus/edit-products.md#1-add-a-new-product-item).

The default price for each item/product can also be added, *see* [<mark style="color:blue;">**Update Product Default Price**</mark>](/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/accounting-menus/edit-products.md#2-update-a-products-default-price).

</details>

## Troubleshooting

Do you encounter error messages or issues while trying to do invoicing and receipting? Proceed to the [**Troubleshooting** ](/home/paradigm-knowledge-base/invoicing-and-receipting/troubleshooting.md)section.