> For the complete documentation index, see [llms.txt](https://docs.silverband.com.au/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.silverband.com.au/home/paradigm-knowledge-base/providers-and-contacts/faqs.md). # FAQs This page will provide answers and solutions to common questions and issues encountered related to Providers, Contacts, Agents, and OSHC records in Paradigm. {% hint style="info" %} **NOTE**: If your questions or inquiries are not listed in this article, please [raise a support request ticket](https://silverband.atlassian.net/servicedesk/customer/portals). {% endhint %}
Adding a New TCSI-Reporting Provider with the same PostCode ### New TCSI-Reporting Provider with the same PostCode When you try to add a new Provider record in Paradigm with the same Post Code as your TCSI - **Parent Reporting Provider**, a validation error will come up as ‘The Course on Campus Effective From Date E609 is before the Campus Effective From Date E609’ and making the Provider record as **Invalid** in TCSI and in Paradigm. Contact the TCSI support team if this is the case (for any update on their resolution). The following are the (suggested) workarounds for this issue: * TCSI recommendation - The reporting of a new campus at the same postcode would be possible if the Campus suburb (E525) was made unique to the second campus and not identical to the first campus, e.g. adding a special character at the end of the code * Paradigm recommendation - If you want the record to be set correctly and valid in TCSI and Paradigm, you can also create it with the wrong postcode get a UID and then put it back to the correct one. The same will work for the **Suburb** as well.
Things to consider when adding a new Campus or Provider record ### When Adding a New Campus or Provider record 1. Add the new Provider record, *see* [Add a Provider Record](/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/add-a-provider-record.md). Set the **Parent Reporting Provider** field to your Main Campus or Provider record if it's a government/TCSI reporting Provider record. 2. Add the following additional information to the Provider record: * [Address or Contact Information](/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/add-the-provider-contact-information.md) * [Assign Roles to the Provider record](/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/assign-roles-to-a-provider-record.md) * [Attach Signatures to the record](/home/paradigm-knowledge-base/providers-and-contacts/workflows/provider/attach-a-signature-to-a-provider-record.md) 3\. The following are worth considering when it comes to the implementation of your new Provider records in the system: * Is the New Provider a TCSI (government) reporting provider? * Are you using the same timeline or timetable as your current Provider or Campus? This has a flow-on effect when it comes to your Time Periods and Rapla (if you will use Rapla when adding Sessions) * Will you be using Rapla when adding sessions? We need to setup the Provider records in Rapla to clearly differentiate between your campuses to avoid issues in the future * Are you using the same fee structure or fee rules? 4\. Data Entry Notes when adding Courses, Students, etc. records in the system with your new Provider or Campus record: * When adding new records in the system (in the future) that are specific to the new Provider record, the **Home Institution** | **Course Provider** | **Unit Provider** field should be set accordingly. Please feel free to [contact us](https://silverband.atlassian.net/servicedesk/customer/user/login?destination=portals) if you have questions on the above.
Does Paradigm have timetables for staff? ### Staff or Contact Timetables Providing you associate scheduled units to staff. In Paradigm, you can associate staff with Scheduled Units in two ways: * The method is a one-to-one relationship using the Scheduled Unit Edit screen, *see* [Associate Contact to a Scheduled Unit per-Scheduled Unit record](/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-scheduled-units/associate-a-contact-to-scheduled-units.md#per-scheduled-unit). * The second method is using a one-to-many relationship where from the contact screen you can associate a contact with multiple scheduled units by role, *see* [Associate One Contact to Selected Scheduled Units](/home/paradigm-knowledge-base/academic-scheduling/workflows/manage-scheduled-units/associate-a-contact-to-scheduled-units.md#one-contact-to-selected-scheduled-units). Additionally, by linking staff to Scheduled Units they get shortcut links on their dashboard to classes.
Can I add new users to Paradigm? ### Adding New Users to Paradigm You need to add them as a contact and edit their permission level, *see* [Assign a Permission Level and Provide Login Credentials to a Contact](/home/paradigm-knowledge-base/providers-and-contacts/workflows/contacts/assign-a-permission-level-and-provide-login-credentials-to-a-contact.md). Alternatively, you can follow this [Youtube Video Tutorial](https://www.youtube.com/watch?v=myQXSgaZwOA).
## Troubleshooting Do you encounter error messages or issues while trying to create or add Providers, Contacts, Agents, and OSHC records in the system? Proceed to the [**Troubleshooting** ](/home/paradigm-knowledge-base/providers-and-contacts/troubleshooting.md)section.