Incorrect Funding Type Set as FEE-HELP instead of UPFRONT
Last updated
Paradigm Knowledge Base
Last updated
The student's funding type for unit enrolments has been set as FEE-HELP, but it should have been set as UPFRONT. Additionally, the student's loan status is still showing as ACCEPTED.
NOTE:
The instructions below should only be followed if the loan statuses are still showing as ACCEPTED by TCSI.
With the student record loaded, navigate to Student > Course Enrolment > Units Edit menus and select the Unit Enrolments with the FEE-HELP funding type
Select the Convert selected units to Upfront Fees option in the Action menu below.
Click the SUBMIT button.
After changing the funding type, select the Unit Enrolments again and select the Update Student Status for selected units option in the Action menu.
Select the correct E490 code that applies to the student having an UPFRONT funding type. It is also recommended that you change the Course Enrolment E490 value (Student > Course Enrolment > Course: TCSI Student Status code field)
After converting the funding type to UPFRONT and correcting the E490 code, the values will be submitted to TCSI for deletion. Note that it will take a couple of days before the loan status will be updated accordingly.
