> For the complete documentation index, see [llms.txt](https://docs.silverband.com.au/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.silverband.com.au/home/paradigm-knowledge-base/importing-data/faqs.md).

# FAQs

This page will provide answers and solutions to common questions and issues encountered when importing data to Paradigm.

{% hint style="info" %}
**NOTE**:

If your questions or inquiries are not listed in this article, please [raise a support request ticket](https://silverband.atlassian.net/servicedesk/customer/portals).
{% endhint %}

<details>

<summary>No records have been entered when trying to import Student data via Import Wizard</summary>

### No records saved after importing via Import Wizard

With regards to the Import Wizard, it is normally better for our users to share a copy of the data they intend to import and request that we build a matching import profile. This allows us to offer advice on structuring the source file while also ensuring the import profile is appropriately configured to avoid unintended consequences.

[Raise a HelpDesk ticket](https://silverband.atlassian.net/servicedesk/customer/user/login?destination=portals) with your requirements and will provide you with a template on what data are required.

</details>

## Troubleshooting

Do you encounter error messages or issues while trying to import data, e.g. using the Import Wizard menu? Proceed to the [**Troubleshooting** ](/home/paradigm-knowledge-base/importing-data/troubleshooting.md)section.