Error: "Failed to send email attachment" when sending SMS in bulk

Issue

When trying to send bulk SMS, errors appear with the Error: Failed to send email attachment

Resolution

  1. Begin by selecting one student from the bulk list and attempt to send the SMS communication.

  2. Should the same error persist, review the Mobile Numbers recorded for the student via the Student > Edit Contact Info menu.

  3. Ensure that the Mobile Numbers are correctly formatted, including a leading 0 or the appropriate area code. If any numbers are incorrectly formatted, adjust them accordingly and retry sending the SMS.

NOTE:

If all mobile numbers are correctly formatted and the issue persists, please raise a ticket for further investigation.

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