FAQs

Overview

Managing the Application Portal can have some challenges. This section provides you with solutions to common questions or issues in using and managing the Applicant Portal. Note that each business or institution is different when it comes to some setups or configurations – if the suggested solution does not apply to your institutions, please feel free to raise a ticket to our Support Team.

• Why is my Course not showing in the dropdown list?

• Why are some forms or sections missing after I select a Course?

• How do I extend or expire the dates of a Scheduled Course?

• How do I open or close a single Scheduled Course?

• Can I allow applicants to select interview sessions without being charged?

• Is there a way for me to edit the applicant's application details?, e.g. attaching video URL, etc.

• How do I customise the items on the Online Applicant File Attachments page for each Course?