Send Individual Communication without Attachment

This page contains instructions on how to send an email without attachments to a Student in Paradigm

Overview

Paradigm provides an option to send an email directly to a Student using the Communication Module. Emails are stored as proof of communication as a copy of both the letter and attachments are saved to the student's record. Refer to the instructions in the workflow below if you want to send an email to a Student without any report attachment, e.g. Student Transcript, CAN, etc.

Proceed to the next workflow if you want to send an email with a letter or report to be attached to the communication event in Paradigm.

Workflow

1. Load the Student record to whom you want to send an email, see Search a Student record.

2. Once the Student record is loaded, you have two ways to access the communication module in Paradigm:

   • Click the section above the Dashboard menu in Paradigm and select the Communication tab.

   

   • Alternatively, navigate to the Student > Communication menus on the side.

3. Go to the COMMUNICATION DETAILS section. Select the From and To fields accordingly. If you want to add CC or BCC recipients, refer to this workflow: Sending Communications using the CC and BCC Recipients

4. Enter the Email Subject, Communication Status, Course Enrolment, and Party To Address Role. Please note that if you're using a specific email template, the Email Subject will automatically adopt the template's name.

Part of the Required Fields when sending Emai using the Communication module in Paradigm

NOTE:

The Party To Address Role field can have more than one item selected for the case where the Student has different email addresses in their Billing and Residential Contact Details, see Edit Student Details.

1. Select an existing template from the Communication Template Message section if required and available, see Manage Email Templates, or directly compose your message in the Communication Description/Email Body section.

For sending a communication event to an individual student with a required Report Attachment, e.g. Student Transcript, CAN, etc., refer to the next workflow: Send Individual Communication with Attachment instructions.

Communication Event Body

1. Click the SAVE AND SEND button.