Add New Communication Sender

This page contains instructions on how to add a new communication sender when sending communications in Paradigm

Overview

Users may wish to send students a communication event on behalf of a provider that is not linked to a student's profile or course enrolment. An example of this might be an Accounting department sending correspondence to students from a generic email address. Paradigm supports this by giving you the option to add that specific department/group in your business or institution as a provider record in the system with a specific role assigned to it and containing the email address that you wish to use as the sender's email address. This article will guide you on how to add a sender to your communication event screen.

Workflow

To add an email address/specific department in your business or institution/Provider as an option to choose as the sender of your communications, you need to create a new Provider record for that group/department and assign the Paradigm role of Communication Sender to that provider record. These steps show you how to do it:

1. To load the existing Provider record if you have one already created in the system, refer to the instructions on How to Load a Provider Record. If you don't yet have an existing Provider record in the system, you need to create one as described here: How to Create or Add a New Provider Record.

NOTE:

Make sure that the email address is added in the provider details under the Email field. For the purposes of a communication event, the sender's email address is an element of the provider record rather than an element of either the Billing or Residential Contact Details record related to the provider.

EDIT PROVIDER DETAILS section with the email address

1. After loading or after you’ve added the new provider record, assign the Paradigm role to it as a Communication Sender. Refer to the instructions in this article on How to Assign a Role to a Provider. You should now have a provider record with a role as a Communication Sender in the system.

Provider Record with a Communication Sender role

1. With that Provider record created/updated with Communication Sender as an assigned role, when you go to the Communications menu, you should now see that provider name as one of the options in the From field.

Provider Record with a Communication Sender role is one of the Senders to choose from