TCSI Error Code - 10285

Student Given Name - Others (E404) is null.

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TCSI Error Description

Please check the Student Status Code (E490) and the Student Given Name - Others (E404) on the linked Student record (UID8). The Student Given Name - Others (E404) must be reported for all Commonwealth-assisted students before they are admitted to a course and enrolled in a unit of study for which they will receive Commonwealth assistance (E490 is ‘110’, ‘111’, ‘112’, ‘201’, ‘202’, ‘203’, ‘204’, ‘220’, ‘230’, ‘231’, ‘232’, ‘233’, ‘250’, ‘260’, ‘261’, ‘262’, ‘401’ to ‘410’). If the student does not have a second given name, then '9999' needs to be reported for the Student Given Name - Others (E404).

Error Logic

If Student Status Code (E490) is ‘110’, ‘111’, ‘112’, ‘201’, ‘202’, ‘203’, ‘204’, ‘220’, ‘230’, ‘231’, ‘232’, ‘233’, ‘250’, ‘260’, ‘261’, ‘262’, ‘401’ to ‘410’, then for the linked Student record (UID8), the Student Given Name - Others (E404) must not be blank (null).

Paradigm Error Resolution

This Unit Enrolment error means that the student details need to be resubmitted before you try to save the unit enrolment (Student details were not previously submitted.) It means that the unit enrolment update is returning the error. The reason it is failing is that the student record has not yet been saved, or has an error. The unit enrolment cannot proceed until the record has a valid UID for the student that relates to the unit enrolment. To explain, the unit enrolment is the child record, but it cannot exist until it has a valid parent record i.e. a student record with a valid UID.

To resolve this error, navigate to the Student > Student Details > Edit Details menu on the side (see Edit Student Details), and click the SAVE STUDENT button to submit the record to TCSI. Resolve any error validations that would come up. Make sure that the Student TCSI UID is returned and validated before attempting to submit the Unit Enrolment record again to TCSI.