> For the complete documentation index, see [llms.txt](https://docs.silverband.com.au/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.silverband.com.au/home/paradigm-knowledge-base/tcsi-reporting/tcsi-validation-errors/tcsi-error-code-10388.md).

# TCSI Error Code - 10388

### Residential Address State ([E470](https://www.tcsisupport.gov.au/element/470)) is null. <a href="#residential-address-state-e470-is-null." id="residential-address-state-e470-is-null."></a>

***

## TCSI Error Description <a href="#tcsi-error-description" id="tcsi-error-description"></a>

Please check the Student Status Code (E490), the Residential Address State (E470) and the Residential Address Country Code (E658) on the linked Student record (UID8). The Residential Address State (E470) must be reported for students residing in Australia (E658 is '1101', '1102' or '1199') before they are admitted to a course for which they will receive an OS-HELP or SA-HELP loan.

> **Error Logic**
>
> If Student Status Code (E490) is not blank (null) and, for the linked Student record (UID8), the Residential Address Country Code (E658) is '1101', '1102' or '1199', then for that linked Student record (UID8), the Residential Address State (E470) must not be blank (null).

## Paradigm Error Resolution <a href="#paradigm-error-resolution" id="paradigm-error-resolution"></a>

If there are missing address details, complete them as per the normal process your institution uses to track students' address information.

{% hint style="info" %}
This will be either on the student edit details screen (**Student** > **Edit Details**) or alternatively via the edit contact information screen (**Student** > **Edit Details** > **Edit Contact Info**).
{% endhint %}

To resolve this error if using the Edit Contact Info, navigate to **Student** > **Student Details** > [**Edit Contact Info**](/home/paradigm-knowledge-base/student-enrolments/student-portal/student-portal-menus/student-edit-contact-information.md) menus on the side. Edit the **Billing** address type and make sure that the **State** and the rest of the billing address fields are correctly filled out.&#x20;

Edit the Student record again (*see* [Edit Student Details](/home/paradigm-knowledge-base/student-enrolments/workflows/manage-student-records/edit-student-details.md)), and attempt to resubmit it to TCSI by clicking the **SAVE STUDENT** button. Resolve any validation errors that would come up. Make sure that the student's TCSI UID is returned and validated before attempting to submit any Unit Enrolments again to TCSI.

&#x20;