TCSI Error Code - 10388

Residential Address State (E470) is null.

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TCSI Error Description

Please check the Student Status Code (E490), the Residential Address State (E470) and the Residential Address Country Code (E658) on the linked Student record (UID8). The Residential Address State (E470) must be reported for students residing in Australia (E658 is '1101', '1102' or '1199') before they are admitted to a course for which they will receive an OS-HELP or SA-HELP loan.

Error Logic

If Student Status Code (E490) is not blank (null) and, for the linked Student record (UID8), the Residential Address Country Code (E658) is '1101', '1102' or '1199', then for that linked Student record (UID8), the Residential Address State (E470) must not be blank (null).

Paradigm Error Resolution

If there are missing address details, complete them as per the normal process your institution uses to track students' address information.

This will be either on the student edit details screen (Student > Edit Details) or alternatively via the edit contact information screen (Student > Edit Details > Edit Contact Info).

To resolve this error if using the Edit Contact Info, navigate to Student > Student Details > Edit Contact Info menus on the side. Edit the Billing address type and make sure that the State and the rest of the billing address fields are correctly filled out.

Edit the Student record again (see Edit Student Details), and attempt to resubmit it to TCSI by clicking the SAVE STUDENT button. Resolve any validation errors that would come up. Make sure that the student's TCSI UID is returned and validated before attempting to submit any Unit Enrolments again to TCSI.