FAQs

This page will provide answers and solutions to common questions and issues encountered when importing data to Paradigm.

NOTE:

If your questions or inquiries are not listed in this article, please raise a support request ticket.

No records have been entered when trying to import Student data via Import Wizard

No records saved after importing via Import Wizard

With regards to the Import Wizard, it is normally better for our users to share a copy of the data they intend to import and request that we build a matching import profile. This allows us to offer advice on structuring the source file while also ensuring the import profile is appropriately configured to avoid unintended consequences.

Raise a HelpDesk ticket with your requirements and will provide you with a template on what data are required.

Troubleshooting

Do you encounter error messages or issues while trying to import data, e.g. using the Import Wizard menu? Proceed to the Troubleshooting section.