> For the complete documentation index, see [llms.txt](https://docs.silverband.com.au/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.silverband.com.au/home/paradigm-knowledge-base/system-configuration/troubleshooting/error-your-proda-device-has-become-inactive.-please-provide-a-new-activation-key.md).

# Error: Your PRODA Device has become inactive. Please provide a new Activation Key

## Resolution

Treat this error with urgency as this inactive account will be preventing any TCSI validations from being submitted to TCSI.

Please generate a new activation key and provide all four pieces of information as shown in this article: [**PRODA (Provider Digital Access)**](/home/paradigm-knowledge-base/system-configuration/workflows/proda-provider-digital-access.md)