> For the complete documentation index, see [llms.txt](https://docs.silverband.com.au/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.silverband.com.au/home/paradigm-knowledge-base/invoicing-and-receipting/workflows/agents-or-oshc-finances/receipt-refund-return-agent-commission-payment.md).

# Receipt/Refund/Return Agent Commission Payment

## Overview

For cases when a student withdraws or for whatever reason an agent needs to return a commission amount that has already been paid to them, Paradigm allows you to process a receipt of that return payment from agents. Refer to the instructions from the workflow section below.

## Workflow

### Step (<mark style="color:green;">1</mark>) Create a Credit Note on the Student Course Enrolment

The first thing to do is to create a credit notice to the **Paid** invoice of the student where the returned commission belongs and then pay off the amount. Refer to the instructions on these Accounting workflows for the instructions:

1. [**Issue the Credit Note**](https://docs.silverband.com.au/home/v/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/issuing-credit-notes)
2. After you have issued the credit note, pay off the amount by following the next workflow: [**Recording Customer Returns**](https://docs.silverband.com.au/home/v/paradigm-knowledge-base/invoicing-and-receipting/workflows/accounting-module/workflows/recording-customer-returns)

### Step (<mark style="color:green;">2</mark>) Receipt the Returned Commission Amount from an Agent

1. Navigate to **Agent** > **Finances** > **Return Invoices** menus on the side. In the AGENT INVOICES section click the **NEW INVOICE** button.
2. Select the returned amount under the UNIT ENROLMENTS NOT INVOICED FOR AGENT section, check the details of the INVOICE section and click the **SAVE INVOICE** button and click the **STATUS TO SENT** button.
3. Pay off the invoice by clicking the **ACTIONS** button against the invoice that you just created and selecting the **Create Payment from Invoice Total** option. Check the PAYMENT details and just click the **SAVE PAYMENT** button
4. After paying off the invoice, navigate to **Agent** > **Finances** > **Pay Return Invoice** menus on the side and select the invoice.
5. Check the amount under the OUTSTANDING INVOICE ITEM LIST section and click the **APPLY PAYMENT** button. The payment has now been applied to the commission amount.

## Video Tutorial

{% embed url="<https://www.youtube.com/watch?index=7&list=PLyFT18wWbeJLpCSNtt3u8pzEA2fyVmCk_&v=wpbV42BwWDE>" %}