Troubleshooting

This page will provide answers and solutions to common questions and issues encountered related to Providers, Contacts, Agents, and OSHC records in Paradigm.

We have documented the steps to resolve errors, issues, and questions that have occurred most frequently related to Providers, Contacts, Agents, and OSHC records in Paradigm. If your questions, and the error code or message are not listed in this article, please raise a support request ticket that includes the details of your inquiry.

Browse errors or issues by topic:

Adding a New Provider Record

New Provider Record Errors | Issues

• Issue: Cannot see the Main Provider in the Parent Reporting Provider field

Providers | Contacts-Related Support Pages

Workflows

Do you need help with some of the processes related to Providers, Contacts, Agents, and OSHC records? Proceed to the Workflows section.

Record Types

Do you want to know the fields related to Providers, Contacts, Agents, and OSHC records in Paradigm? Proceed to the Record Types section.

FAQs

Do you have questions related to creating or adding Providers, Contacts, Agents, OSHC records, etc.? Check the FAQs section where we have collated some of the commonly asked questions related to Provider and Contact Logins.