Why I can't find/add the Unit Enrolment(s) on the list of Items to be invoiced?

Step (1) Check the INVOICING Configuration Time Period

If the unit enrolment(s) that you want to invoice is/are NOT ON THE LIST, check your INVOICING Configuration, see Edit Time Period > D. Edit Configuration Period for the instructions. The FROM and To dates (range) in your INVOICING Configuration (Time Period) should be WITHIN the unit enrolment(s')’s (that you want to invoice) Start Date.

Step (2) Disassociate the Unit Enrolment(s) from other invoices

If the unit enrolment(s) that you want to invoice is/are not selectable or there is/are no checkbox(es) on the right for you to select, check if the unit enrolment(s) is/are associated already with another invoice with a Sent or Paid Status. To make it selectable, you have to go through the process of cancelling that invoice – disassociate the unit(s), see Cancelling Invoice workflows.

Step (3) Make sure that the correct Course Enrolment to be invoiced is loaded

The unit enrolment item(s) that will show on the list when you add invoice items is dependent on the course enrolment currently loaded in the system. For instance, when all the course enrolment records are already in Completed/Incomplete/Withdrawn, etc. status, the system will not load a default course enrolment unless otherwise triggered. To load the course enrolment record to be invoiced, go to the Accounting > Summary screen and click the EDIT button (pencil icon) against the course enrolment.

Raise a ticket if the above solutions do not apply.