FAQs

This page will provide answers and solutions to common questions and issues encountered when sending communications in Paradigm.

NOTE:

If your questions or inquiries are not listed in this article, please raise a support request ticket.

Can Paradigm send emails in bulk to students?

Send Emails in Bulk

You can send bulk emails or SMS messages to students using communication events. Communication events can be sent to multiple address types and can have multiple uploaded file attachments or printable letters created directly from Paradigm reporting area, see Send Bulk Communications with Attachment or without Attachment

Alternatively, view this Youtube Video Tutorial.

Student Email Address not appearing in the email I received when sending emails

Student Email Address Missing

The communication event is sent as a separate email to each recipient. The CC and BCC fields are never used. The student's email address does not appear in the communication event because the student is the intended recipient.

The email addresses that you see in the To section are the sender’s email addresses.

Troubleshooting

Do you encounter error messages or issues while trying to send emails or SMS to Students? Proceed to the Troubleshooting section.