TCSI Error Code - 10314

Residential Address State (E470) is null.

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TCSI Error Description

Please check the Student Status Code (E490) and the Residential Address State (E470) and the Residential Address Country Code (E658) on the linked Student record (UID8). The Residential Address State (E470) must be reported for students residing in Australia (E658 is '1101' or '1199') before they are admitted to a course and enrolled in a unit of study for which they will receive Commonwealth assistance (Student Status Code (E490) is ‘110’, ‘111’, ‘112’, ‘201’, ‘202’, ‘203’, ‘204’, ‘220’, ‘230’, ‘231’, ‘232’, ‘233’, ‘250’, ‘260’, ‘261’, ‘262’, ‘401’ to ‘410’).

Error Logic

If Student Status Code (E490) is ‘110’, ‘111’, ‘112’, ‘201’, ‘202’, ‘203’, ‘204’, ‘220’, ‘230’, ‘231’, ‘232’, ‘233’, ‘250’, ‘260’, ‘261’, ‘262’, ‘401’ to ‘410’ and, for the linked Student record (UID8), the Residential Address Country Code (E658) is '1101', '1102' or '1199', then for that linked Student record (UID8), the Residential Address State (E470) must not be blank (null).

Paradigm Error Resolution

This Unit Enrolment error means that the student details need to be resubmitted before you try to save the unit enrolment (Student details were not previously submitted.) It means that the unit enrolment update is returning the error. The reason it is failing is that the student record has not yet been saved, or has an error. The unit enrolment cannot proceed until the record has a valid UID for the student that relates to the unit enrolment. To explain, the unit enrolment is the child record, but it cannot exist until it has a valid parent record i.e. a student record with a valid UID.

To resolve this error, navigate to Student > Student Details > Edit Contact Info menus on the side. Edit the Billing address type and make sure that the State and the rest of the billing address fields are correctly filled out.

Edit the Student record again (see Edit Student Details), and attempt to resubmit it to TCSI by clicking the SAVE STUDENT button. Resolve any validation errors that would come up. Make sure that the student's TCSI UID is returned and validated before attempting to submit any Unit Enrolments again to TCSI.

If there are missing address details, complete them as per the normal process your institution uses to track student address information. This will be either on the student edit details screen (Student > Edit Details) or alternatively via the edit contact information screen (Student > Edit Details > Edit Contact Info).