TCSI Error Code - 10692

Verified TFN required for old HECS-HELP/FEE-HELP loan change

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TCSI Error Description

Attempt to amend an old HECS-HELP or FEE-HELP loan without a recently verified TFN

Error Logic

If a unit enrolment is linked to an existing HECS-HELP or FEE-HELP loan, and the Loan Status (A130) is ‘committed’ or ‘adjcommitted’, and the existing Unit of Study Census Date (E489) is more than two years ago, then the unit enrolment or the AOU cannot be deleted or changed in a way that would lead to the existing loan being deleted or changed.

Paradigm Error Resolution

1. Make sure that the Student record is set to "Active" and that a TFN is entered and submitted to TCSI successfully.

   • To check the student record status, navigate to the Student > Summary screen.

   • To check if the TFN is entered, navigate to the Student > Edit Details screen. Under the TFN field, check if the message says "Tax File Number Entered", else, enter the TFN of the student accordingly, click the ENCRYPT AND SAVE FILE TAX NUMBER and then save the record.

2. In the Student > Edit Details screen, click the SAVE STUDENT button to trigger a resubmission of the record to TCSI.

3. Check if TFN is verified by navigating to the Get all student TCSI data screen. The TFN field should be shown as this: (If the field is missing or empty, this means that the TFN is still not verified.)

   

   verified TFN field as shown in the Get all student TCSI data screen in Paradigm

NOTE:

If the TFN is still not verified, ask the student to double-check the accuracy of the entered TFN and encourage them to contact the ATO for confirmation or verification.

4. After resubmitting the student record to TCSI, load each Unit Enrolment record with the error and then save each record to trigger a resubmission to TCSI.

5. Check if the submitted values are now correct in TCSI and the loan status is now amended by navigating to the Get all student TCSI data screen or directly from TCSI.

6. Set the student’s record status back accordingly.