LogoLogo
HomeNewsletterSupportKnowledge Base
Paradigm Knowledge Base
Paradigm Knowledge Base
  • Paradigm Knowledge Base
  • 🌠Getting Started
    • 🚒Onboarding
    • πŸ”€Terminology
    • πŸ“ŠParadigm Data Model
    • πŸ•ΈοΈParadigm User Interface
      • Login Page
      • Dashboard
      • Student
        • Search
        • Search Course
        • Summary
        • Student Details
        • Course Enrolment
      • Courses
      • Units
      • Providers
      • Contacts
      • Reports
      • System
      • TCSI Reporting
      • Accounting
    • 🎞️Video Library
    • πŸ“žSupport Options
    • ❓Frequently Asked Questions (FAQs)
  • πŸ“˜Curriculum Management
    • Workflows
      • Manage Base Courses
        • Search a Base Course record
        • Add a Base Course
        • Add a Campus File to a Base Course record
        • Add Attachments to Course records
        • Edit a Base Course record
        • Edit the Course Loan Fee Percentage
        • Archive a Base Course Record
        • Delete a Base Course record
        • Copy Course Details to a New Course
        • Duplicate Base Course records
        • Edit Base Course Field Labels
        • Hide Base Course Fields
        • Quality Assurance Checklist
      • Manage Base Units
        • Search a Base Unit record
        • Add Base Units
        • Add Attachments to Base Units
        • Edit a Base Unit
        • Archive a Base Unit Record
        • Delete a Base Unit record
      • Manage Assessments in Base Units
        • Add Base Assessments to Base Units
        • Edit Base Assessments
        • Delete Base Assessments
      • Manage Course Outlines
        • Introduction to Course Outline
          • Course Outline Basics
          • Constraint Types
          • Customise the Course Plan Interface
          • Grid Positioning
          • Course Plan Rules
        • Build the Course Outline
          • Step 1 - Outline the Course Structure, Rules, and Requirements
          • Step 2 - Add the Units that make up the Course as Core or Elective
          • Step 3 - Add the Constraints between Units to follow Course Progression
          • Step 4 - Open the Course Plan for Enrolment
        • Advanced Course Outline
          • Copy Outline Rules between Base Courses
          • Major and Minor Constraint Types
          • Credit Points Enrollable
          • Substitute Units
          • Cross Course Prerequisite Units
          • Multiple Campuses: Manage Scheduled Units in Course Plan
    • Record Types
      • Base Course
      • Base Units
      • Base Assessments
    • FAQs
    • Troubleshooting
      • Error: Specified Course ID cannot start with a digit
      • Error: Could not add unit information (write failure)
      • Error: Unit is set to Read-Only
  • ⏳Academic Scheduling
    • Workflows
      • Manage Scheduled Programs
        • Search a Scheduled Program
        • Add a Scheduled Program
        • Link Scheduled Units to a Scheduled Program
        • Edit a Scheduled Program
      • Manage Scheduled Units
        • Search a Scheduled Unit
        • Show Scheduled Units of a Base Unit
        • Add a Scheduled Unit
        • Associate a Contact to Scheduled Units
        • Add Attachments to a Scheduled Unit
        • Edit a Scheduled Unit
        • Delete a Scheduled Unit
        • Reschedule Units in Bulk
        • View Related Unit Enrolments of a Scheduled Unit
        • Add Related Unit Enrolments of a Scheduled Unit to a Bulk List
        • Add a Unit of Competency to a Scheduled Unit
        • Change a Scheduled Unit to Flexible Learning
        • Create an Unspecified Credit Unit
      • Manage Sessions
        • Add Sessions
        • Edit Sessions
        • Delete Sessions
      • Manage Scheduled Assessments
        • Add Assessments to Scheduled Units
        • Edit Assessments in Scheduled Units
        • Delete Assessments in Scheduled Units
    • Record Types
      • Scheduled Programs
      • Scheduled Units
      • Scheduled Sessions
      • Scheduled Assessments
    • FAQs
    • Troubleshooting
      • Error: Cannot delete Scheduled Assessments as it still has associated results
  • πŸ’²Tuition Fees
    • Workflows
      • Manage Fee Rules
        • Introduction: Fee Rules
        • Search for a Fee Rule
        • Add a Fee Rule
        • Edit a Fee Rule
        • Archive a Fee Rule
      • Manage Course Fees
        • Add a Course Fee Unit Type
        • Create a Course Fee Plan
        • Add Additional Fees to a Course Fee Plan
        • Add Course Fees to a Course Enrolment Record
        • Add Course Fees to Course Enrolments in Bulk
        • Add OSHC | OTHER FEE Unit Type
        • Add OSHC to a Course Enrolment Record
        • Edit Course Fees
      • Manage Fees on Scheduled Units
        • Manually Add a Fee Per Scheduled Unit
        • Add the same Fee to Selected Scheduled Units
        • Add the same Invoice Fee Code to Selected Scheduled Units
        • Add Fees for Individual Courses to a Scheduled Unit
        • Add the same Fee for Multiple Courses to a Scheduled Unit
        • Add a Scheduled Unit Fee by Program Level
        • Edit the Associated Fees to a Scheduled Unit
        • Delete Associated Fees on Selected Scheduled Units
      • Funding Types and Scholarships
        • Funding Types
        • Subsidies and Scholarships
    • Record Types
      • Fee Rules
      • Scheduled Fees
    • FAQs
    • Troubleshooting
      • Issue: Fees are missing/showing 0.00 when printing Statement of Fees
  • πŸ§‘β€πŸŽ“Student Enrolments
    • 🟒Online Applicant Portal
      • Configuring the Applicant Portal
        • Preparing the Base Course
        • Creating Scheduled Programs
        • Opening and Closing the Portal
        • Customising Email Templates
          • Customise Email Templates for the Applicant Portal
          • Email 1: Applicant User Creation
          • Email 2: Application Submitted
          • Email 3: Course Enrolment Offer Notification
          • Email 4: Course Enrolment Offer Accepted
          • Email 5: Course Enrolment Offer Rejected
        • Customising the Application Form
          • Customising the Application Form on a Per-Screen Basis
          • Page 1: Registration
          • Page 2: Successful Registration
          • Data Resource 1: Applicant User Creation Email
          • Applicant Portal Main Page
          • Page 3: Applicant Details and Addresses
          • Page 4: Applicant Course Details
          • Page 5: Application Questions and Marketing Page
          • Page 6: File Attachments and Agreement Page
          • Page 7: Application Completed Page
          • Data Resource 2: Application Submitted Email
          • Data Resource 3: Course Offer Email
          • Applicant Accept or Reject an Offer Page
        • [Optional] Scheduling Interviews
        • Select Course Offerings Across Multiple Campuses
        • Single Subject Courses [Non-TCSI Reportable] Offering
      • Using the Applicant Portal
        • Step 1 - Register Details
        • Step 2 - Apply to Study
          • Withdraw from an Application to a Course
        • Step 3 - Assessing Applications
          • Application Review Request
          • View the Application Summary
        • Step 4 - Accepting or Deferring an Offer
        • Step 5 - Confirm and Update Details
        • Step 6 - [Optional] Unit Selection
        • Step 7 - [Optional] Online Payment of Fees
      • FAQs
        • How do I customise the items on the Online Applicant File Attachments page for each Course?
        • Is there a way for me to edit the applicant's application details?
        • Why is my Course not showing in the dropdown list?
        • Why are some forms or sections missing after I select a Course?
        • How do I extend or expire the dates of a Scheduled Course?
        • How do I open or close a single Scheduled Course?
        • Can I allow applicants to select interview sessions without being charged?
    • πŸ”΅Student Portal
      • Student Portal Menus
        • Student Portal: Summary
        • Student Portal: Course
        • Student Portal: Units
        • Student Portal: Assessments
        • Student Portal: Course Plan
        • Student Portal: Sessions
        • Student Portal: View Timetable
        • Student Portal: Make Payment
        • Student Portal: Work Experience
        • Student Edit Contact Information
        • Student TCSI Confirm Details
        • Student Requests
      • Configuring the Student Portal
        • Access to the Student Portal
        • Customise the Student Side Menus
        • Allow Students to Enrol via the Course Plan
    • βšͺAgent Portal
      • Add an Agent Record
      • Add a Login Credential for the Agent
      • Agent Portal Main Page
      • Apply for a Course as an Authorised Agent
      • Upload a File to an Application as an Authorised Agent
    • Workflows
      • Manage Student Records
        • Search a Student record
        • Search Students by Course
        • Unload a Student Record
        • Add a Student record
        • Add Student Contact Info
        • Add Student Photos
        • Add CoE to a Student record
        • Student Login
        • Students Login Options: Randomised or Token-Based Password
        • Verify USI
        • Student eCAF
        • Bulk eCAF Edit
        • Generate a Bulk List of Student Records
        • Create a Bulk List via the Student Search menu
        • Create a Bulk List via the Search Course menu
        • Upload a Bulk List of Students
        • Edit Student Details
        • Delete a Student Record
        • Bulk Edit Student Personal Details
        • Update Students' Status in Bulk
        • Update Students' Citizenship in Bulk
        • Student View Timetable
        • Student TCSI Edit
        • Print a Student Card
        • Create an Applicant Account for Existing Students
      • Manage Course Enrolments
        • Load a Course Enrolment record
        • Enrol Students in Courses or Scheduled Programs
          • Enrol a Student in a Course via the Quick Add Student Course section
          • Enrol a Student in a Course via the Add Student Course Enrolments section
          • Enrol a Student in a Scheduled Program with Units
        • Enrol a Bulk List of Students in a Scheduled Program
        • Edit a Course Enrolment record
        • Attach a File in a Course Enrolment Record
        • Edit Course Enrolments in Bulk
        • Transfer Course Enrolments [the same student]
        • Transfer Course Enrolments [to a different Student record]
        • Transfer of Credits Between Course Enrolments
        • Report an Early Exit Award via the Graduation Screen
        • Mark a Course as Completed
        • Add a Scholarship Application Details
        • Create a Scholarship Assessment Information
        • Add Agents on Course Enrolment Record
        • Grant Credit Points to a Course Enrolment without Unit Enrolments
        • Set Transcript Number in Bulk
        • Print the Student Transcript
        • Edit Graduation Details
        • Bulk Edit Graduation Details
        • Course Enrolment: Student TCSI Edit
        • Student Audition
        • Application
        • Record a Quality Assurance or Assessment
        • Make a Course Offer
      • Manage Unit Enrolments
        • Enrol Students in Scheduled Units
        • Enrol via Course Plan
        • Enrol via Bulk Course Edit Screen
        • Recognition of Prior Learning (RPL) and Credit Exemptions
        • Enrol a Student in a Scheduled Program with Linked Units
        • Submit a Prior Credit Packet for a Credited Unit Enrolment Record
        • Withdraw Unit Enrolments Pre-Census
        • Withdraw Unit Enrolments Post-Census
        • Reporting Remissions [E446]
        • Edit a Unit Enrolment record
        • Bulk Edit Unit Enrolment Records
        • Delete Unit Enrolment records in Paradigm and TCSI
        • Delete Unit Enrolment records in TCSI but Retain records in Paradigm
        • Bulk Delete Unit Enrolments in TCSI by Scheduled Unit
        • Unlock and Resubmit Unit Enrolment records to TCSI
        • Update Unit Enrolment Status [E355]
      • Manage Session Enrolments
        • Bulk Session Enrol
        • Edit Session Enrolments as an Admin
        • Edit Session Enrolments as a Student
    • Record Types
      • Student Record
      • Course Enrolment Record
      • Unit Enrolment Record
      • Scholarship Record
    • FAQs
    • Troubleshooting
      • eCAF [401] Error: Incorrect Login ID or Password
      • eCAF ERROR 500 - [403] Error connecting to the API
      • Error: Could not find Person entity...is still referenced from table"communication_event"
      • Units are showing as Enrolled in the Course Plan but no Unit Enrolment records
      • Students can still enrol in the Course Plan: How to Close the Course Plan for Enrolment
      • Error: No eCAF enrolment found for this student
      • Cannot Credit Transfer a Unit from One Course to Another
      • Merge duplicate student records
      • Error: Session selection is required for one of the selected units
      • Error: Could not enrol the student into the unit - no fee available
      • Completed Units showing still showing as Enrolled in the Student's Course Plan
      • Missing units or not showing as enrollable in the Course Plan
      • An ONLINE session is not showing/missing in the Course Plan after I click the ENROL button
      • Error: Sum of Enrolled Credit Points could not be returned
      • Error: Cannot calculate the Credit Points Earned for the Course Enrolment
      • Error: Cannot calculate the total GPA for the Course Enrolment
      • Error: Cannot unlock the Course Enrolment record
      • Error: Cannot enrol student unit, student already enrolled in the unit.
      • Error: Could not enrol student into unit. TCSI reportable unit missing details. Check the following
      • Error: Could not enrol student into unit. The EFTSL value is not valid for reporting via TCSI.
      • Error: Could not enrol student into unit. The scheduled unit field Mode of Delivery is not valid for
      • Error: Cannot delete Unit Enrolment from TCSI, No TCSI UID.
      • Error: Could not enrol student into unit no DEST Loan Fee available for this enrolment(enrolment
      • Error: Could not enrol student into unit Course Enrolment does have start and end dates.
      • Error: Could not delete student from sessions
      • TFN in Paradigm not pushing to TCSI
      • eCAF Error: There is already an eCAF for this student identification number.
      • Error: USI credentials expired, please supply updated credentials
  • πŸ—“οΈTaking Attendance
    • Workflows
      • Record Session Attendances
      • Record Attendance as Tutor or Staff
      • View Attendance Summary
    • Record Types
    • FAQs
    • Troubleshooting
      • Issue: Student Names are missing from the Class List
  • πŸ”£Entering Results
    • Workflows
      • Manage Results per Unit Enrolment
        • Record a Final Grade to a Unit Enrolment
        • Schedule a Unit Enrolment Grade Release Date
        • Publish a Unit Enrolment Final Grade
        • Edit a Unit Enrolment Published Grade
        • Certify a Unit Enrolment Grade
      • Manage Results per Student Course Enrolment
        • Record Grade Descriptions to Units linked to a Student's Course Enrolment
        • Record Final Grades for Enrolled Units for a Specific Grade Description
        • Schedule a Grade Release Date for a Student's Unit Enrolments
        • Publish Selected Student Unit Enrolments to a Specific Grade Description
      • Manage Results per Class - Students Enrolled in a Scheduled Unit
        • Record Final Grades of Students Enrolled in a Scheduled Unit
        • Schedule a Grade Release Date for Students Enrolled in a Scheduled Unit
        • Publish Final Grades of Students Enrolled in a Scheduled Unit
        • Certify Unit Enrolment Grades Enrolled in a Scheduled Unit
      • Manage Results if Using Assessments
        • Record Assessment Results per Unit Enrolment
        • Record Assessment Results per Class - Students Enrolled in a Scheduled Unit
        • Calculate Final Grades from Assessments
        • Recalculate Final Grades from Assessments
      • Manage Course Progression Status
        • Set the Course Progression Status
        • Set the Course Enrolment Progression Level
      • Add Tutors and Markers to Unit Enrolments
    • Record Types
      • Academic Summary
      • Assessment Results
    • FAQs
    • Troubleshooting
      • Student Portal - Not showing numerical grades
      • GPA | WAM Not Calculating
  • πŸ’•Student Welfare
    • Workflows
      • Student Review
      • Advisor Reports
      • Course Examiners
      • Student Notes
      • Student Files
      • Student Placements
      • Assessment Extensions
      • Manage Student Requests
      • Student Requests View Locations
      • Student Request Kanban Board
      • Leave of Absence
    • Record Types
      • Student Review Fields
      • Advisor Reports Fields
      • Course Examiners Fields
      • Student Notes Fields
      • Student File Attachment Fields
      • Student Placements Fields
      • Assessment Extensions Fields
    • FAQs
    • Troubleshooting
      • Issue: When uploading Student Files - nothing happens
  • πŸ“©Sending Communications
    • Workflows
      • Manage Sending Email and SMS Communications
        • Send Individual Communication without Attachment
        • Send Individual Communication with Attachment
        • Send Bulk Communications without Attachment
        • Send Bulk Communications with Attachment
        • Add New Communication Sender
        • Resend Bulk Communications
        • Attach the Same Local Files to Multiple Communication Events
        • Send Text Message (SMS) Communications
        • Sending Communications using the CC and BCC Recipients
      • Manage Email Templates
        • Search for an Email Template
        • Create a New Email Template
        • Edit an Email Template
      • Letters in Paradigm
    • Record Types
      • Sending an Email Required Fields
    • FAQs
    • Troubleshooting
      • Sending Email Error: Could not send email, sender email address not found
      • Issue: Reports/Documents in the Communication Events are not Attaching
      • Error: "Failed to send email attachment" when sending SMS in bulk
  • 🧾Invoicing and Receipting
    • Workflows
      • Unit Enrolment Accounting Section
        • Per Unit Enrolment Record
          • Record Payment to a Unit Enrolment
          • Update the Funding Type of a Unit Enrolment
          • Add Subsidies or Scholarships to a Unit Enrolment
          • Add a Full Scholarship Payment to a Unit Enrolment
          • Record a Payment Deferring to FEE-HELP the Entire Tuition Amount
          • Record a Part Payment for FEE-HELP Deferring Unit Enrolment
          • Record a Payment to a Unit Enrolment for an UPFRONT Paying Student
          • Edit the Unit Enrolment Fee
          • Edit Unit Enrolments Financial Information - All at Once
        • Select Action to Perform on Selected Unit Enrolments
          • Convert Selected Unit Enrolments to FEE-HELP
          • Update the Student Status Code [E490] on Selected Unit Enrolments
          • Convert Selected Unit Enrolments to UPFRONT
          • Apply a Subsidy Amount to Selected Units
          • Convert Selected Unit Enrolments to Paid
          • Recalculate Commission Amount for Selected Unit Enrolments
          • Invoice Selected Unit Enrolments
      • Accounting Module
        • Accounting Menus
          • Summary
          • Payments
          • Invoices
          • Scholarship
          • Search Payments
          • Edit Products
        • Workflows
          • Raising Enrolment Invoice
          • Raising General Sales Invoice
          • Raising Enrolment Invoices in Bulk
          • Recording Payment
          • Paying Off Invoice
          • Invoice Adjustments
          • Issuing Credit Notes
          • Recording Customer Returns
          • Cancelling an Invoice
          • Re-Issue a Cancelled Enrolment Invoice
          • Cancel an Invoice in a SENT Status
          • Cancel or Delete an Invoice in an IN-PROCESS Status
          • Write Off an Invoice
          • Cancel an Invoice and keep Student in a credit cash position
          • Streamlining Bulk Invoicing: Adding Material Fees in Bulk as Invoice Items
          • Bulk Send Enrolment Invoices
      • Agents | OSHC Finances
        • Create an Invoice with Net Payment (Agent)
        • Create an Invoice with Gross Payment (Student)
        • Quick Payment Receipt Net Payment (From Agent)
        • Quick Payment Receipt Gross Payment (From Student)
        • Pay Agent Commissions Simple
        • Pay Agent Commissions Complex
        • Receipt/Refund/Return Agent Commission Payment
        • Record an Agent Payment directly on the Unit Enrolment Record
        • Create an OSHC Invoice
      • Create Requests for Finance
    • Record Types
      • Payment Item
      • Invoice
    • FAQs
      • What to do when a tuition amount is incorrect?
      • How to print invoices and payment receipts?
      • How to email payment receipts with the Communication Module/Event?
      • Why I can't find/add the Unit Enrolment(s) on the list of Items to be invoiced?
      • How to Edit/Add/Delete Items to an Invoice [SENT or IN-PROCESS Status]?
    • Troubleshooting
      • Incorrect Funding Type Set as FEE-HELP instead of UPFRONT
      • Invoicing Error: Could Not Create Invoice due to missing partyId
      • Block Students with Outstanding Fees
      • Cannot update the correct amount in one of the financial fields
      • Loan Status as "Accepted" instead of "Committed"
      • Print statement of fees per semester
      • Delete Applied Payment to an Invoice
  • πŸ“šGenerating Reports
    • Workflows
      • Build a Report
        • Step 1 - Select a Base Report
        • Step 2 - Add and Remove Fields
        • Step 3 - Rename and Reorder Fields
        • Step 4 - Add Filter Clauses
        • Step 5 - Save Report
        • Step 6 - Format Report
        • Step 7 - Produce Report
        • How to Display Your Report in the Dashboard Menu
      • Introduction to Report Builder
        • Base Reports
        • Basic Comparison Operators
        • Logical Operators AND | OR
        • Form Label | Appear on Form Section
        • Run a Saved Report Outside of Report Builder
        • Run a Saved Report Within Report Builder
        • Edit a Saved Report
      • Advanced Report Builder
        • Add API Parameters
        • Alternative Data Formats
        • Bulk List Creation in Report Builder
        • Complex Comparison Operators
        • External Excel Query via API (Office 365 and Other Supported Excel Versions)
        • Generic Report Query
        • Nested Operators Using the AND and OR Rule Set
        • Order By Clauses
        • Summarise Data
        • User-Defined Parameters
      • Reports and Letters
        • Operational Reports
          • List of Operational Reports
        • Letter Reports
          • List of Letter Reports
          • Hide Letter Reports
        • Government Reports
          • VSR/VSN Reports
          • QILT SES Reporting
        • Step-by-Step Guide to Generating Common Reports
          • Notification of Results
          • Send CANs
          • Print a Student AHEGS
          • Bulk Generate AHEGS and Transcript
          • Report: Unit Assessment Results
          • Generate Reports for Bulk List
    • FAQs
    • Troubleshooting
      • Results Summary Report Showing Duplicates on One Unit Code - repeated with different Time Periods
      • Issue: Column or Field missing when running a Save Report
  • πŸ”„Importing Data
    • Workflows
      • Import Wizard
        • Create a New Import Profile
          • Step 1 - Upload the Data Source File
          • Step 2 - Map the Source Data Fields to Paradigm Fields
          • Step 3 - Match the External Values to Paradigm Values
          • Step 4 - Match the Unique Identifier Fields for Existing Records Search
          • Step 5 - Save Import and Process Files
          • Examples
            • Import Students' Information
            • Import Students' Contact Information
            • Update Students' Visa Numbers and Expiry Dates
            • Add Students' Notes
            • Import Course Enrolments
            • Import Base Unit Records
            • Import Unit Enrolments Grades
        • Run an Existing Import Profile
          • Step 1 - Choose an Existing Import Profile
          • Step 2 - Check the Source Data and Paradigm Fields Mapping
          • Step 3 - Check the External and Paradigm Values Mapping
          • Step 4 - Run the Import Profile
      • Bulk Import by Record Type
        • Providers
        • Contacts
        • Academic Years
        • Academic Terms
        • Census Periods
        • Base Courses
        • Course Outline Unit Constraints
        • Base Units
        • Base Assessments
        • Scheduled Units
        • Scheduled Assessments
        • Students
        • Students Contact Information
        • Course Enrolments
        • Course Enrolments TCSI Sub-Packets
        • Unit Enrolments
        • Assessment Results
        • Unit Enrolment Final Grades
      • Bulk Upload Student Photos
    • FAQs
    • Troubleshooting
      • Error: Could not save record - Unit Enrolment
  • β˜‘οΈTCSI Reporting
    • Workflows
      • TCSI Validation Errors Troubleshooting Guide (per Student Record)
      • Get All Student TCSI Data
      • TCSI Early Exit Awards Packet
      • Commonwealth Supported Places (CSPs)
      • Bulk Push Records to TCSI
      • Citizenship Packet [E358]
      • Get TCSI Loan Balance
      • TCSI Notifications
    • TCSI Element Dictionary
      • TCSI Push Rules
      • TCSI for Higher Education Providers
      • TCSI for VET Student Loans
      • TCSI for PIR Providers
    • TCSI Validation Errors
      • TCSI Error Code - 10058
      • TCSI Error Code - 10070
      • TCSI Error Code - 10097
      • TCSI Error Code - 10098
      • TCSI Error Code - 10100
      • TCSI Error Code - 10125
      • TCSI Error Code - 10126
      • TCSI Error Code - 10136
      • TCSI Error Code - 10141
      • TCSI Error Code - 10151
      • TCSI Error Code - 10160
      • TCSI Error Code - 10166
      • TCSI Error Code - 10168
      • TCSI Error Code - 10176
      • TCSI Error Code - 10194
      • TCSI Error Code - 10203
      • TCSI Error Code - 10210
      • TCSI Error Code - 10264
      • TCSI Error Code - 10269
      • TCSI Error Code - 10285
      • TCSI Error Code - 10295
      • TCSI Error Code - 10301
      • TCSI Error Code - 10304
      • TCSI Error Code - 10305
      • TCSI Error Code - 10307
      • TCSI Error Code - 10314
      • TCSI Error Code - 10349
      • TCSI Error Code - 10352
      • TCSI Error Code - 10356
      • TCSI Error Code - 10364
      • TCSI Error Code - 10367
      • TCSI Error Code - 10387
      • TCSI Error Code - 10388
      • TCSI Error Code - 10404
      • TCSI Error Code - 10445
      • TCSI Error Code - 10447
      • TCSI Error Code - 10453
      • TCSI Error Code - 10463
      • TCSI Error Code - 10468
      • TCSI Error Code - 10477
      • TCSI Error Code - 10498
      • TCSI Error Code - 10516
      • TCSI Error Code - 10523
      • TCSI Error Code - 10524
      • TCSI Error Code - 10527
      • TCSI Error Code - 10528
      • TCSI Error Code - 10534
      • TCSI Error Code - 10535
      • TCSI Error Code - 10536
      • TCSI Error Code - 10540
      • TCSI Error Code - 10546
      • TCSI Error Code - 10552
      • TCSI Error Code - 10555
      • TCSI Error Code - 10557
      • TCSI Error Code - 10597
      • TCSI Error Code - 10605
      • TCSI Error Code - 10692
      • TCSI Error Code - 10828
      • TCSI Error Code - 10831
      • TCSI Error Code - 10847
      • TCSI Error Code - 10848
      • TCSI Error Code - 10867
      • TCSI Error Code - 10868
      • TCSI Error Code - 10978
      • TCSI Message: Student does not have a related TCSI reportable record
      • TCSI Message: Failed to Submit Student to TCSI
    • βœ…AVETMISS Reporting
      • AVETMISS Element Dictionary
      • National Reporting (NCVER)
        • NAT00010 - Training Organisation File
        • NAT00020 - Training Organisation Delivery Location file
        • NAT00030 - Program file
        • NAT00060 - Unit of Competency/Subject File
        • NAT00080 - Client File
        • NAT00090 - Disability File
        • NAT00100 - Prior Educational Achievement File
        • NAT00120 - Training Activity File
        • NAT00130 - Qualification Completed File
      • Victorian VET (SVTS)
        • VICVET NAT00010 - Training Organisation File
    • βœ”οΈPIR Reporting
      • PIR Course of Study Report
      • PIR Course Report
      • PIR Campus Report
      • PIR Course on Campus Report
      • PIR Students Report
      • PIR Course Admissions Report
      • PIR Unit Enrolments Report
      • PIR Deletions Non-University Report
      • TCSI PIR Reviewing Data
    • FAQs
      • How to report Cross-Institutional Studies where it won't result in a TCSI error
      • Can a Provider update the Credit Provider Code drop-down menu if a code is not found on the list?
    • Troubleshooting
      • TCSI Validation Error: Missing Basis of Admission
      • Paradigm Error - Cannot update Course Enrolment, as TCSI reportable unit enrolments are not reported
      • Paradigm Error - 404: Not Found, resource does not exist
      • Paradigm Error - NO RESPONSE
      • Paradigm Error - Record too old for TCSI
      • Paradigm Error - TCSI_2020_UNIT_ADMISSION_POST
      • Paradigm Error - TCSI_2020_UNIT_ENROLMENT_POST
      • Paradigm Error - TCSI_2020_STUDENT_POST/{student_destUid8}/citizenships
      • Paradigm Error - TCSI_2020_UNIT_ENROLMENT_PATCH/{unitEnrolment_destUid16}
      • Device Not Active
  • βš™οΈSystem Configuration
    • Workflows
      • Bulk Students Password Reset
      • Edit Customer Request Category
        • Student Requests: File Upload Configuration
        • Request for Finance Configuration
      • MyEquals Integration
      • View Tax File Numbers
      • View Email Events
      • SSO Configuration
        • SSO with WordPress
      • Two-Factor Authentication with TOTP
        • Disable 2FA Login
      • Text Message (SMS) Sending
      • USI (Unique Student Identifier)
      • eCAF (Electronic Commonwealth Assistance Form)
      • PRODA (Provider Digital Access)
      • API Integration
      • Time Periods
        • Add Academic Year
        • Add Academic Term
        • Add Census Period
        • Set the Application Period
        • Edit the INVOICING Configuration
        • Edit the Census Period
      • Grade Schema
      • Edit System Side Menus
      • Security Group Permissions
      • Edit Field Labels
        • Edit Field Labels Directly on a Page
        • Edit Field Labels via the Form Fields Edit Menu
      • Edit Form Fields
        • Hide Form Fields Directly on a Page
        • Hide Form Fields via the Form Fields Edit Menu
        • Make Form Fields Visible
        • Set Form Fields as Read-Only
      • Edit Code Items
        • Add Code Items to a Code Type
        • Hide Code Items from a Code Type
      • Edit Status Items
      • Edit Reports
      • Configure Paradigm for TCSI Reporting
      • Map Status and Code Items to TCSI Values
      • Edit TCSI Code Options
      • Make a record Read-Only
      • Announcement Section in the Student Summary Screen
      • Audit Log
      • Student Timeline
      • Student Audit Timeline
      • Compliance: Use of Cookies
    • FAQs
    • Troubleshooting
      • Error: Your PRODA Device has become inactive. Please provide a new Activation Key
      • SSO Login Error: Remote Login Failed User Not Found
  • πŸ›οΈProviders and Contacts
    • Workflows
      • Provider
        • Search for a Provider Record
        • Add a Provider Record
        • Add a New Campus Provider Record
        • Add the Provider Contact Information
        • Upload Logo Images
        • Assign Roles to a Provider Record
        • Add a File Attachment to a Provider Record
        • Attach a Signature to a Provider Record
        • Provider Data Resources
      • Contacts
        • Search a Contact Record
        • Create a Contact Record
        • Add the Contact Address Information
        • Add a Photo to a Contact Record
        • Print the Contact or Staff Card
        • Assign Roles to a Contact
        • Edit Contact Details
        • Assign an AVETMISS Contact
        • Assign a Permission Level and Provide Login Credentials to a Contact
        • Contacts Login Options: Randomised or Token-Based Password
        • Disable a Contact Login
        • Password Reset: Forgot Password Link
      • Agents
        • Search an Agent Record
        • Manage Agent Record
        • Agent Commission Rules
        • Agent Provider List Shared Link
      • OSHC
        • Add a New OSHC Provider Record
    • Record Types
      • Provider Record
      • Contact Record
      • Agent Record
      • Data Resource Fields
    • FAQs
    • Troubleshooting
      • Issue: Cannot see the Main Provider in the Parent Reporting Provider field
  • πŸ—žοΈNewsletter Archives
    • Search by Year
Powered by GitBook
On this page
  • Student TCSI Edit
  • Course Enrolments Section
  • Student Details Section
  • First Reported Address Section
  • Student: Disability Section
  • Student: Citizenship Section
  • Student: Commonwealth Scholarship Section
  • Course Enrolment Details Section
  • Course Enrolment: Admission Section
  • Course Enrolment: Prior Credit Section
  • Course Enrolment: Specialisation Section
  • Course Enrolment: HDR End-User Engagement (Only Required for HDR Students) Section
  • Course Enrolment: Scholarship (Only Required for HDR Students) Section
  • Course Enrolment: RTP Stipend Amount (Only Required for HDR Students) Section
  • Student TCSI Confirm Details
  • Student TCSI Fields Overview
  • Overseas Student [Yes/No] field Related Fields
  • Student Residential Address Required Fields
  • Student Details Section
  • Local or Residential Address
  • Home Country or Billing Address Section
  • Emergency/Parent/Guardian Address
  • Course Enrolment Details Section
  1. Student Enrolments
  2. Workflows
  3. Manage Student Records

Student TCSI Edit

PreviousStudent View TimetableNextPrint a Student Card

Last updated 1 year ago

There are two versions of this page: one for Administrators called and one for Student users called .

Student TCSI Edit

The Full Admin version is used by the FULL ADMIN level users to verify the student’s TCSI details. This page contains eight sections and each one has its own data packet or submission.

Course Enrolments Section

A list of all of the courses the student has been enrolled on. As time goes on the student will have a TCSI record for each course. If you are unsure if the correct record has loaded select the EDIT button (pencil icon) next to the record to be edited.

Student Details Section

The student's personal details are populated from the Student > Edit Details page. Most of the fields here are read-only. Refer to the workflow for more details.

Click the SAVE DETAILS button to save your changes in this section. You have the option to click the VALIDATE VALUES first to check for errors before saving your changes.

Refer to the following sub-sections required fields:

Student Details section

The student's personal details are populated from the Student > Student Details > Edit Details page. Most of the fields here are read-only.

Fields in this section

Mode - Location within paradigm

Sample Data

TCSI: Student UID

Read only - Directly from TCSI

2468573

Tax File Number

Read only - From Student > Course Enrolment

123456789

Student Number

Read Only - From Student > Edit details

SIL654987

USI Student Number

Read Only - From Student > Edit details

KEBFDS195

CHESSN No

Read Only - From Student > Edit details

123456789

Given Names

Read Only - From Student > Edit details

James

Student middle or other names

Read Only - From Student > Edit details

Arthur

Family Name

Read Only - From Student > Edit details

Cook

Gender

Read Only - From Student > Edit details

Male

DOB

Read Only - From Student > Edit details

23/09/1972

Overseas Student

Editable & required

Yes / No

Permanent/Billing Address Details section

The address section is populated from the Student > Student Details > Edit Contact Info: Billing page

Fields in this section

Mode - Location within paradigm

Sample Data

Address Line 1

Read Only - From Student >Contact details > Billing Address

16 Chamberlain Court

Address Line 2

Read Only - From Student >Contact details > Billing Address

Suburb

Read Only - From Student >Contact details > Billing Address

North Melbourne

State

Read Only - Drop Box (Australia only)From Student >Contact details > Billing Address

Victoria

State

Read Only - Free Text Field for International Addresses From Student >Contact details > Billing

Postcode

Read Only - From Student >Contact details > Billing Address

3000

Country

Read Only - From Student >Contact details > Billing Address

Australia

Semester/Term/Current Address Details section

This section is populated from the Student > Student Details > Edit Contact Info: Residential page. Fields that need to be completed in this section:

Fields in this section

Mode - Location within paradigm

Sample Data

Post Code

Read Only - From Student >Contact details > Term Address

3000

Country

Read Only - From Student >Contact details > Term Address

Australia

In What Country were you born

Editable & required

England

Citizenship

Read Only - From Student >Edit details

Australia

Language spoken at home

Editable & required

English

Are you of Australian Aboriginal or Torres Strait Islander descent

Editable & required

Neither Aboriginal or Torres strait Islander origin

Level Left school

Editable & required

Year 12

Year left school

Editable & required

A commencing Student who completed the final year of School

Year

Editable & only required if previous answer needs a year.

1992

Highest Educational Attainment parent 1

Editable & required

Bachelor Degree

Highest Educational Attainment parent 2

Editable & required

Postgraduate Qualification

First Reported Address Section

Student: Disability Section

The Student: Disability record only needs to be completed if a student HAS a disability.

A new record needs to be completed for each type of disability. e.g. If a student is Vision impaired complete one new record. If the student is visually impaired and has a medical condition, a separate disability record is needed for each disability.

NOTE:

Fields in this section

Mode - Location within paradigm

Sample Data

Disability Code

Editable & required

Vision

Effective from Date

Editable & required

01/01/2021

Effective to date

Editable & only required if the condition ends

31/12/2027

Entity Status

Editable & required

Active

DEST Uid

Read only - Directly from TCSI

0511242

Validation Status

Read only - Directly from TCSI

123450

Student: Citizenship Section

The Student: Citizenship record needs to be initially completed each time the student commences a new course. After that, an additional record would only need to be created for that course if the student changes citizenship.

Fields in this section

Mode - Location within paradigm

Sample Data

Citizen Resident Code

Editable & required

Australian Citizen

Effective From Date

Editable & required

05/02/2021

Entity status

Editable & required

Active

DEST Uid

Read only - Directly from TCSI

521401

Validation Status

Read only - Directly from TCSI

522014

Student: Commonwealth Scholarship Section

The Student: Commonwealth Scholarship record is only completed by institutions that have both HECS and Commonwealth Scholarships.

Fields in this section

Mode - Location within paradigm

Sample Data

Reporting year

Editable & required

2021

Reporting Period

Editable & required

Between 1st January and 30th of June

Commonwealth Scholarship type

Editable & required

Indigenous Reward Scholarship

Commonwealth Scholarship amount

Editable & required

500.00

Commonwealth Scholarship status code

Editable & required

Student has a current Commonwealth Learning Scholarship

Commonwealth Scholarship termination reason code

Editable & required

No longer eligible

Entity Status

Editable & required

Active

DEST Uid

Read only - Directly from TCSI

123421

Validation Status

Read only - Directly from TCSI

214451

Course Enrolment Details Section

Fields in this section

Mode - Location within paradigm

Sample Data

Program Enrolment Internal Paradigm Id

Read only - Paradigm internal code

12419

Course

Read only - From Student > Course Enrolment

B Arts - Bachelor of Arts

Start date

Read only - From Student > Course Enrolment

29/07/2021

Expected End date

Read only - From Student > Course Enrolment

31/12/2025

Enrolment Status

Read only - From Student > Course Enrolment

Enrolled

Agent

Read only - From Student > Course Enrolment

Funding type

Read only - From Student > Course Enrolment

Fee-HELP

HEIMS Student Status

Editable & required

Australian Citizen

Australian Tertiary Admission Rank

Editable & required

87

Selection Rank

Editable & required

65

Highest Attainment Code

Editable & required

Diploma

Course Enrolment: Admission Section

The Course Enrolment: The admission record is to be completed for each new student based on the method (up to 2) of entry into the enrolled course.

Fields that need to be completed in this section:

Fields in this section

Mode - Location within paradigm

Sample Data

Basis For admission code

Editable & required

Work and Life experience

Entity Status

Editable & required

Active

DEST Uid

Read only - Directly from TCSI

123421

Validation Status

Read only - Directly from TCSI

214451

Course Enrolment: Prior Credit Section

The Course Enrolment: Prior Credit record is only completed for students who are granted credit points (RPL, RPE, Status, Credit Transfer, Advanced Standing) toward the enrolled Course

Fields in this section

Mode - Location within paradigm

Sample Data

Credit Used value

Editable & required

0.125

Credit Basis code

Editable & required

Credit offered for Prior Higher Education study only

Credit Provider code

Editable & required

Silverband School for IT excellence

Entity status

Editable & required

Active

DEST Uid

Read only - Directly from TCSI

1234566

Validation Status

Read only - Directly from TCSI

541812

Course Enrolment: Specialisation Section

The Course Enrolment: Specialisation record is only completed for Students who have a major within their course that is different than the field of education code assigned to the Course. E.g. A Bachelor of Arts 120105 with a major in English 091501

Fields in this section

Mode - Location within paradigm

Sample Data

Specialisation Code

Editable & required

Aquaculture (050701)

Entity Status

Editable & required

Active

DEST Uid

Read only - Directly from TCSI

1234566

Validation Status

Read only - Directly from TCSI

541812

NOTE:

The following three sections on the HDR packet will only be displayed if the Course that the Student is enrolled in has a Course Level type of Postgraduate.

Course Enrolment: HDR End-User Engagement (Only Required for HDR Students) Section

The Course Enrolment: HDR End-User Engagement record is only completed for Students who are undertaking a Higher Degree Research Course. This section will only appear on the page if the Course Level is Postgraduate

Course Enrolment: Scholarship (Only Required for HDR Students) Section

The Course Enrolment: Scholarship is only completed for Students who are receiving a Research Training Program Scholarship. This section will only appear on the page if the Course Level is Postgraduate

Fields that need to be completed in this section:

  • Entity status (Active for a current record)

Course Enrolment: RTP Stipend Amount (Only Required for HDR Students) Section

The Course Enrolment: RTP Stipend Amount record is only completed for Students who are receiving a Research Training Program Scholarship to indicate the amount of Scholarship being received. This section will only appear on the page if the Course Level is Postgraduate

Fields that need to be completed in this section:

  • Entity status (Active for a current record)

Student TCSI Confirm Details

A β€œCheck and Confirm” option can be set up by the system to ensure that student users can be directed to the page intermittently to ensure that data is kept up to date. The frequency of visits is determined by the β€˜HEIMS Last validated’ field in the Student > Course Enrolment > Course page. If this field/date is blank the student will be directed to the Student TCSI Confirm details page when they next log in. After the initial validation, the student will be directed to the page every three months. This is to ensure that it is checked every enrolment period.

NOTE:

Student TCSI Fields Overview

  • The Emergency address is not reported to the government but is convenient to capture as part of operational requirements relating to student welfare.

  • Some fields will be marked as hidden based on the contents of the student overseas field and citizenship field.

  • Some field selection options will be marked as disabled based on the contents of the student overseas field and citizenship field.

  • Users navigating to the screen manually via the side menu will need to ensure that the loaded student satisfies the following:

    • Has at least one TCSI accredited course enrolment set to enrolled status

    • Has at least one unit enrolment with an enrolment status that is linked via element 355 to a TCSI government unit enrolment status

    • If this test fails then an appropriate error message will be displayed:

      • Student user: Your current academic study status precludes you from completing this page.

      • Staff user: Loaded Student does not have any TCSI accredited course enrolments in enrolled equivalent status.

  • Students cannot edit USI if a value is already present

  • If the student gets stuck in a potential loop they will see an advisory message stating β€œContact student services if you are unable to proceed”

Overseas Student [Yes/No] field Related Fields

If the Overseas Student field is set to Yes in the Student record level, then the following fields are required to have a value:

  • E316 - Are you of Australian Aboriginal or Torres Strait Islander descent?

  • E346 - In what country were you born

  • E347 - Year arrived in Australia

  • E348 - Language Spoken At Home

  • Program Level: VET and E575 - Study Reason Identifier

  • Program Level: VET and E576 - Labour Force Status Identifier

If the Overseas Student field is set to No in the Student record level, then the following fields are required to have a value:

  • E316 - Are you of Australian Aboriginal or Torres Strait Islander descent?

  • E346 - In what country were you born

  • E348 - Language Spoken At Home

  • E612 - Level left school

  • E572 - Year Left School

  • E573 - Highest Educational Attainment 1

  • E574 - Highest Educational Attainment 2

  • Program Level: VET and E575 - Study Reason Identifier

  • Program Level: VET and E576 - Labour Force Status Identifier

Student Residential Address Required Fields

The Elements below are taken from the Student Residential information sections. It is critical that these are regularly checked, updated and confirmed by the student.

Element

E410 - Residential Street Address

E469 - Residential Address Suburb

E470 - Residential Address State

E320 - Residential Address Postcode

E658 - Residential Address Country Code

To set up this page ready for students to validate it themselves some fields are required by TCSI and will need to be configured. The institution will need to decide how much of the data you will allow the students to verify themselves. Some fields will automatically be greyed out as they are populated from other parts of the system and are read-only.

Once the student has confirmed their details and satisfied the validation requirements the system will redirect them to the Student Summary page.

The tables below are the list of fields that you can enable on the Student TCSI Confirm Details page:

NOTE:

Student Details Section

Student Number - E313

Read Only - From Student > Edit details

USI Student Number

Editable & required

Student Given name - E403

Read Only - From Student > Edit details

Student middle or other name(s) - E404

Read Only - From Student > Edit details

Family Name - E402

Read Only - From Student > Edit details

Gender - E315

Read Only - From Student > Edit details

DOB

Read Only - From Student > Edit details

Highest Educational Attainment Parent 1

Editable & required

Highest Educational Attainment Parent 2

Editable & required

In what Country were you born

Editable & required

Citizenship

Read Only - From Student > Edit details

Year of Arrival in Australia

Editable & Required only if the student was NOT born in Australia

Language spoken at home

Editable & required

Are you of Australian Aboriginal or Torres Strait Islander descent

Editable & Required only if the student WAS born in Australia

Level left School

Editable & required

Year Left School

Editable & required

Do you have any disability, impairment or long term medical condition

Editable & Only required if the student has

Local or Residential Address

To

Editable & Optional

Residential Attn name

Editable & Optional

Property Name

Editable & Optional

Residential Sub-address

Editable & Optional

Street number

Editable & Required

Street Name

Editable & Required

Postal Box

Editable & If Applicable

City

Editable & Required

Postcode

Editable & Required

State

Editable & Required

or

Editable & Required for Overseas

Country

Editable & Required

Mobile

Editable & Required

Home

Editable & Optional

Day Phone

Editable & Optional

Fax

Editable & Optional

Email

Editable & Required

Web Address

Editable & Optional

IM Protocol

Editable & Optional

IM Address

Editable & Optional

Home Country or Billing Address Section

To

Editable & Optional

Billing Attn name

Editable & Optional

Property Name

Editable & Optional

Billing Sub-address

Editable & Optional

Street number

Editable & Required

Street Name

Editable & Required

Postal Box

Editable & If Applicable

City

Editable & Required

Postcode

Editable & Required

State

Editable & Required

or

Editable & Required for Overseas

Country

Editable & Required

Mobile

Editable & Required

Home

Editable & Optional

Day Phone

Editable & Optional

Fax

Editable & Optional

Email

Editable & Required

Web Address

Editable & Optional

IM Protocol

Editable & Optional

IM Address

Editable & Optional

Emergency/Parent/Guardian Address

Emergency Contact Name

Editable & Optional (Free Text)

Emergency Contact Relationship

Editable & Optional (Free Text)

Emergency Contact details

Editable & Optional (Free Text)

To

Editable & Optional

Billing Attn name

Editable & Optional

Property Name

Editable & Optional

Billing Sub-address

Editable & Optional

Street number

Editable & Optional

Street Name

Editable & Optional

Postal Box

Editable & Optional

City

Editable & Optional

Postcode

Editable & Optional

State

Editable & Optional

or

Editable & Optional

Country

Editable & Optional

Mobile

Editable & Optional

Home

Editable & Optional

Day Phone

Editable & Optional

Fax

Editable & Optional

Email

Editable & Optional

Web Address

Editable & Optional

IM Protocol

Editable & Optional

IM Address

Editable & Optional

Course Enrolment Details Section

Course

Read Only - From Student > Course Enrolment > Course

Start Date

Read Only - From Student > Course Enrolment > Course

Expected End date

Read Only - From Student > Course Enrolment > Course

Contact hours (Full/Part)

Read Only - From Student > Course Enrolment > Course

Program Enrolment TCSI Uid

Read only - Directly from TCSI

Enrolment Status

Read Only - From Student > Course Enrolment > Course

Agent

Read Only - From Student > Course Enrolment > Course

Funding type

Read Only - From Student > Course Enrolment > Course

Australian Tertiary Admission Rank

Editable & Optional

Selection Rank

Editable & Optional

Highest Attainment Code

Editable & Optional

The Student Summary screen has an available field that can be enabled if you want to easily check if the student has declared or flagged you with any disabilities. The is called student_summary_hasDisability

The Course Enrolment details are populated from the Student > Course Enrolment >Course page. Some of the fields here are read-only, see .

Scholarship type

Effective From date

Effective to date (if required)

RTP Stipend Amount

Reporting Year

The student version of the page can allow students to confirm their details and verify them themselves. This can be particularly useful for large institutions. More details about this page can be found .

Please consult with the Silverband to enable the β€œCheck and Confirm” functionality. TCSI Errors generated by this screen will not be displayed to Student Users

Elements 410, 469, 470, 320 and 658 are being drawn from the student residential address information. This makes it critical that address information is regularly checked and confirmed by the student, see the list .

Paradigm will enforce required fields even if these are not set as editable to the student. This means that if the field is empty and set to read-only, then the student will be stuck in an infinite loop. The fields are referenced . Note that overseas student is the YES / NO field found on the student edit details screen. The Program Level is a field on the base course. If any of these fields are blank then the student will be prompted to complete them before being able to proceed.

Refer to the and for more details of each field mentioned below and their location in Paradigm.

To edit the fields below - make them visible, hidden, editable and required, refer to the knowledge article.

πŸ§‘β€πŸŽ“
Edit a Course Enrolment record
E487
E609
E610
E623
E415
here
Support Team
TCSI for Higher Education Providers
TCSI for VET Student Loans
Edit Form Fields
Edit Student Details
Student TCSI Edit
Student TCSI Confirm Details
below
below
form field to enable