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Paradigm Knowledge Base
Paradigm Knowledge Base
  • Paradigm Knowledge Base
  • 🌠Getting Started
    • 🚒Onboarding
    • πŸ”€Terminology
    • πŸ“ŠParadigm Data Model
    • πŸ•ΈοΈParadigm User Interface
      • Login Page
      • Dashboard
      • Student
        • Search
        • Search Course
        • Summary
        • Student Details
        • Course Enrolment
      • Courses
      • Units
      • Providers
      • Contacts
      • Reports
      • System
      • TCSI Reporting
      • Accounting
    • 🎞️Video Library
    • πŸ“žSupport Options
    • ❓Frequently Asked Questions (FAQs)
  • πŸ“˜Curriculum Management
    • Workflows
      • Manage Base Courses
        • Search a Base Course record
        • Add a Base Course
        • Add a Campus File to a Base Course record
        • Add Attachments to Course records
        • Edit a Base Course record
        • Edit the Course Loan Fee Percentage
        • Archive a Base Course Record
        • Delete a Base Course record
        • Copy Course Details to a New Course
        • Duplicate Base Course records
        • Edit Base Course Field Labels
        • Hide Base Course Fields
        • Quality Assurance Checklist
      • Manage Base Units
        • Search a Base Unit record
        • Add Base Units
        • Add Attachments to Base Units
        • Edit a Base Unit
        • Archive a Base Unit Record
        • Delete a Base Unit record
      • Manage Assessments in Base Units
        • Add Base Assessments to Base Units
        • Edit Base Assessments
        • Delete Base Assessments
      • Manage Course Outlines
        • Introduction to Course Outline
          • Course Outline Basics
          • Constraint Types
          • Customise the Course Plan Interface
          • Grid Positioning
          • Course Plan Rules
        • Build the Course Outline
          • Step 1 - Outline the Course Structure, Rules, and Requirements
          • Step 2 - Add the Units that make up the Course as Core or Elective
          • Step 3 - Add the Constraints between Units to follow Course Progression
          • Step 4 - Open the Course Plan for Enrolment
        • Advanced Course Outline
          • Copy Outline Rules between Base Courses
          • Major and Minor Constraint Types
          • Credit Points Enrollable
          • Substitute Units
          • Cross Course Prerequisite Units
          • Multiple Campuses: Manage Scheduled Units in Course Plan
    • Record Types
      • Base Course
      • Base Units
      • Base Assessments
    • FAQs
    • Troubleshooting
      • Error: Specified Course ID cannot start with a digit
      • Error: Could not add unit information (write failure)
      • Error: Unit is set to Read-Only
  • ⏳Academic Scheduling
    • Workflows
      • Manage Scheduled Programs
        • Search a Scheduled Program
        • Add a Scheduled Program
        • Link Scheduled Units to a Scheduled Program
        • Edit a Scheduled Program
      • Manage Scheduled Units
        • Search a Scheduled Unit
        • Show Scheduled Units of a Base Unit
        • Add a Scheduled Unit
        • Associate a Contact to Scheduled Units
        • Add Attachments to a Scheduled Unit
        • Edit a Scheduled Unit
        • Delete a Scheduled Unit
        • Reschedule Units in Bulk
        • View Related Unit Enrolments of a Scheduled Unit
        • Add Related Unit Enrolments of a Scheduled Unit to a Bulk List
        • Add a Unit of Competency to a Scheduled Unit
        • Change a Scheduled Unit to Flexible Learning
        • Create an Unspecified Credit Unit
      • Manage Sessions
        • Add Sessions
        • Edit Sessions
        • Delete Sessions
      • Manage Scheduled Assessments
        • Add Assessments to Scheduled Units
        • Edit Assessments in Scheduled Units
        • Delete Assessments in Scheduled Units
    • Record Types
      • Scheduled Programs
      • Scheduled Units
      • Scheduled Sessions
      • Scheduled Assessments
    • FAQs
    • Troubleshooting
      • Error: Cannot delete Scheduled Assessments as it still has associated results
  • πŸ’²Tuition Fees
    • Workflows
      • Manage Fee Rules
        • Introduction: Fee Rules
        • Search for a Fee Rule
        • Add a Fee Rule
        • Edit a Fee Rule
        • Archive a Fee Rule
      • Manage Course Fees
        • Add a Course Fee Unit Type
        • Create a Course Fee Plan
        • Add Additional Fees to a Course Fee Plan
        • Add Course Fees to a Course Enrolment Record
        • Add Course Fees to Course Enrolments in Bulk
        • Add OSHC | OTHER FEE Unit Type
        • Add OSHC to a Course Enrolment Record
        • Edit Course Fees
      • Manage Fees on Scheduled Units
        • Manually Add a Fee Per Scheduled Unit
        • Add the same Fee to Selected Scheduled Units
        • Add the same Invoice Fee Code to Selected Scheduled Units
        • Add Fees for Individual Courses to a Scheduled Unit
        • Add the same Fee for Multiple Courses to a Scheduled Unit
        • Add a Scheduled Unit Fee by Program Level
        • Edit the Associated Fees to a Scheduled Unit
        • Delete Associated Fees on Selected Scheduled Units
      • Funding Types and Scholarships
        • Funding Types
        • Subsidies and Scholarships
    • Record Types
      • Fee Rules
      • Scheduled Fees
    • FAQs
    • Troubleshooting
      • Issue: Fees are missing/showing 0.00 when printing Statement of Fees
  • πŸ§‘β€πŸŽ“Student Enrolments
    • 🟒Online Applicant Portal
      • Configuring the Applicant Portal
        • Preparing the Base Course
        • Creating Scheduled Programs
        • Opening and Closing the Portal
        • Customising Email Templates
          • Customise Email Templates for the Applicant Portal
          • Email 1: Applicant User Creation
          • Email 2: Application Submitted
          • Email 3: Course Enrolment Offer Notification
          • Email 4: Course Enrolment Offer Accepted
          • Email 5: Course Enrolment Offer Rejected
        • Customising the Application Form
          • Customising the Application Form on a Per-Screen Basis
          • Page 1: Registration
          • Page 2: Successful Registration
          • Data Resource 1: Applicant User Creation Email
          • Applicant Portal Main Page
          • Page 3: Applicant Details and Addresses
          • Page 4: Applicant Course Details
          • Page 5: Application Questions and Marketing Page
          • Page 6: File Attachments and Agreement Page
          • Page 7: Application Completed Page
          • Data Resource 2: Application Submitted Email
          • Data Resource 3: Course Offer Email
          • Applicant Accept or Reject an Offer Page
        • [Optional] Scheduling Interviews
        • Select Course Offerings Across Multiple Campuses
        • Single Subject Courses [Non-TCSI Reportable] Offering
      • Using the Applicant Portal
        • Step 1 - Register Details
        • Step 2 - Apply to Study
          • Withdraw from an Application to a Course
        • Step 3 - Assessing Applications
          • Application Review Request
          • View the Application Summary
        • Step 4 - Accepting or Deferring an Offer
        • Step 5 - Confirm and Update Details
        • Step 6 - [Optional] Unit Selection
        • Step 7 - [Optional] Online Payment of Fees
      • FAQs
        • How do I customise the items on the Online Applicant File Attachments page for each Course?
        • Is there a way for me to edit the applicant's application details?
        • Why is my Course not showing in the dropdown list?
        • Why are some forms or sections missing after I select a Course?
        • How do I extend or expire the dates of a Scheduled Course?
        • How do I open or close a single Scheduled Course?
        • Can I allow applicants to select interview sessions without being charged?
    • πŸ”΅Student Portal
      • Student Portal Menus
        • Student Portal: Summary
        • Student Portal: Course
        • Student Portal: Units
        • Student Portal: Assessments
        • Student Portal: Course Plan
        • Student Portal: Sessions
        • Student Portal: View Timetable
        • Student Portal: Make Payment
        • Student Portal: Work Experience
        • Student Edit Contact Information
        • Student TCSI Confirm Details
        • Student Requests
      • Configuring the Student Portal
        • Access to the Student Portal
        • Customise the Student Side Menus
        • Allow Students to Enrol via the Course Plan
    • βšͺAgent Portal
      • Add an Agent Record
      • Add a Login Credential for the Agent
      • Agent Portal Main Page
      • Apply for a Course as an Authorised Agent
      • Upload a File to an Application as an Authorised Agent
    • Workflows
      • Manage Student Records
        • Search a Student record
        • Search Students by Course
        • Unload a Student Record
        • Add a Student record
        • Add Student Contact Info
        • Add Student Photos
        • Add CoE to a Student record
        • Student Login
        • Students Login Options: Randomised or Token-Based Password
        • Verify USI
        • Student eCAF
        • Bulk eCAF Edit
        • Generate a Bulk List of Student Records
        • Create a Bulk List via the Student Search menu
        • Create a Bulk List via the Search Course menu
        • Upload a Bulk List of Students
        • Edit Student Details
        • Delete a Student Record
        • Bulk Edit Student Personal Details
        • Update Students' Status in Bulk
        • Update Students' Citizenship in Bulk
        • Student View Timetable
        • Student TCSI Edit
        • Print a Student Card
        • Create an Applicant Account for Existing Students
      • Manage Course Enrolments
        • Load a Course Enrolment record
        • Enrol Students in Courses or Scheduled Programs
          • Enrol a Student in a Course via the Quick Add Student Course section
          • Enrol a Student in a Course via the Add Student Course Enrolments section
          • Enrol a Student in a Scheduled Program with Units
        • Enrol a Bulk List of Students in a Scheduled Program
        • Edit a Course Enrolment record
        • Attach a File in a Course Enrolment Record
        • Edit Course Enrolments in Bulk
        • Transfer Course Enrolments [the same student]
        • Transfer Course Enrolments [to a different Student record]
        • Transfer of Credits Between Course Enrolments
        • Report an Early Exit Award via the Graduation Screen
        • Mark a Course as Completed
        • Add a Scholarship Application Details
        • Create a Scholarship Assessment Information
        • Add Agents on Course Enrolment Record
        • Grant Credit Points to a Course Enrolment without Unit Enrolments
        • Set Transcript Number in Bulk
        • Print the Student Transcript
        • Edit Graduation Details
        • Bulk Edit Graduation Details
        • Course Enrolment: Student TCSI Edit
        • Student Audition
        • Application
        • Record a Quality Assurance or Assessment
        • Make a Course Offer
      • Manage Unit Enrolments
        • Enrol Students in Scheduled Units
        • Enrol via Course Plan
        • Enrol via Bulk Course Edit Screen
        • Recognition of Prior Learning (RPL) and Credit Exemptions
        • Enrol a Student in a Scheduled Program with Linked Units
        • Submit a Prior Credit Packet for a Credited Unit Enrolment Record
        • Withdraw Unit Enrolments Pre-Census
        • Withdraw Unit Enrolments Post-Census
        • Reporting Remissions [E446]
        • Edit a Unit Enrolment record
        • Bulk Edit Unit Enrolment Records
        • Delete Unit Enrolment records in Paradigm and TCSI
        • Delete Unit Enrolment records in TCSI but Retain records in Paradigm
        • Bulk Delete Unit Enrolments in TCSI by Scheduled Unit
        • Unlock and Resubmit Unit Enrolment records to TCSI
        • Update Unit Enrolment Status [E355]
      • Manage Session Enrolments
        • Bulk Session Enrol
        • Edit Session Enrolments as an Admin
        • Edit Session Enrolments as a Student
    • Record Types
      • Student Record
      • Course Enrolment Record
      • Unit Enrolment Record
      • Scholarship Record
    • FAQs
    • Troubleshooting
      • eCAF [401] Error: Incorrect Login ID or Password
      • eCAF ERROR 500 - [403] Error connecting to the API
      • Error: Could not find Person entity...is still referenced from table"communication_event"
      • Units are showing as Enrolled in the Course Plan but no Unit Enrolment records
      • Students can still enrol in the Course Plan: How to Close the Course Plan for Enrolment
      • Error: No eCAF enrolment found for this student
      • Cannot Credit Transfer a Unit from One Course to Another
      • Merge duplicate student records
      • Error: Session selection is required for one of the selected units
      • Error: Could not enrol the student into the unit - no fee available
      • Completed Units showing still showing as Enrolled in the Student's Course Plan
      • Missing units or not showing as enrollable in the Course Plan
      • An ONLINE session is not showing/missing in the Course Plan after I click the ENROL button
      • Error: Sum of Enrolled Credit Points could not be returned
      • Error: Cannot calculate the Credit Points Earned for the Course Enrolment
      • Error: Cannot calculate the total GPA for the Course Enrolment
      • Error: Cannot unlock the Course Enrolment record
      • Error: Cannot enrol student unit, student already enrolled in the unit.
      • Error: Could not enrol student into unit. TCSI reportable unit missing details. Check the following
      • Error: Could not enrol student into unit. The EFTSL value is not valid for reporting via TCSI.
      • Error: Could not enrol student into unit. The scheduled unit field Mode of Delivery is not valid for
      • Error: Cannot delete Unit Enrolment from TCSI, No TCSI UID.
      • Error: Could not enrol student into unit no DEST Loan Fee available for this enrolment(enrolment
      • Error: Could not enrol student into unit Course Enrolment does have start and end dates.
      • Error: Could not delete student from sessions
      • TFN in Paradigm not pushing to TCSI
      • eCAF Error: There is already an eCAF for this student identification number.
      • Error: USI credentials expired, please supply updated credentials
  • πŸ—“οΈTaking Attendance
    • Workflows
      • Record Session Attendances
      • Record Attendance as Tutor or Staff
      • View Attendance Summary
    • Record Types
    • FAQs
    • Troubleshooting
      • Issue: Student Names are missing from the Class List
  • πŸ”£Entering Results
    • Workflows
      • Manage Results per Unit Enrolment
        • Record a Final Grade to a Unit Enrolment
        • Schedule a Unit Enrolment Grade Release Date
        • Publish a Unit Enrolment Final Grade
        • Edit a Unit Enrolment Published Grade
        • Certify a Unit Enrolment Grade
      • Manage Results per Student Course Enrolment
        • Record Grade Descriptions to Units linked to a Student's Course Enrolment
        • Record Final Grades for Enrolled Units for a Specific Grade Description
        • Schedule a Grade Release Date for a Student's Unit Enrolments
        • Publish Selected Student Unit Enrolments to a Specific Grade Description
      • Manage Results per Class - Students Enrolled in a Scheduled Unit
        • Record Final Grades of Students Enrolled in a Scheduled Unit
        • Schedule a Grade Release Date for Students Enrolled in a Scheduled Unit
        • Publish Final Grades of Students Enrolled in a Scheduled Unit
        • Certify Unit Enrolment Grades Enrolled in a Scheduled Unit
      • Manage Results if Using Assessments
        • Record Assessment Results per Unit Enrolment
        • Record Assessment Results per Class - Students Enrolled in a Scheduled Unit
        • Calculate Final Grades from Assessments
        • Recalculate Final Grades from Assessments
      • Manage Course Progression Status
        • Set the Course Progression Status
        • Set the Course Enrolment Progression Level
      • Add Tutors and Markers to Unit Enrolments
    • Record Types
      • Academic Summary
      • Assessment Results
    • FAQs
    • Troubleshooting
      • Student Portal - Not showing numerical grades
      • GPA | WAM Not Calculating
  • πŸ’•Student Welfare
    • Workflows
      • Student Review
      • Advisor Reports
      • Course Examiners
      • Student Notes
      • Student Files
      • Student Placements
      • Assessment Extensions
      • Manage Student Requests
      • Student Requests View Locations
      • Student Request Kanban Board
      • Leave of Absence
    • Record Types
      • Student Review Fields
      • Advisor Reports Fields
      • Course Examiners Fields
      • Student Notes Fields
      • Student File Attachment Fields
      • Student Placements Fields
      • Assessment Extensions Fields
    • FAQs
    • Troubleshooting
      • Issue: When uploading Student Files - nothing happens
  • πŸ“©Sending Communications
    • Workflows
      • Manage Sending Email and SMS Communications
        • Send Individual Communication without Attachment
        • Send Individual Communication with Attachment
        • Send Bulk Communications without Attachment
        • Send Bulk Communications with Attachment
        • Add New Communication Sender
        • Resend Bulk Communications
        • Attach the Same Local Files to Multiple Communication Events
        • Send Text Message (SMS) Communications
        • Sending Communications using the CC and BCC Recipients
      • Manage Email Templates
        • Search for an Email Template
        • Create a New Email Template
        • Edit an Email Template
      • Letters in Paradigm
    • Record Types
      • Sending an Email Required Fields
    • FAQs
    • Troubleshooting
      • Sending Email Error: Could not send email, sender email address not found
      • Issue: Reports/Documents in the Communication Events are not Attaching
      • Error: "Failed to send email attachment" when sending SMS in bulk
  • 🧾Invoicing and Receipting
    • Workflows
      • Unit Enrolment Accounting Section
        • Per Unit Enrolment Record
          • Record Payment to a Unit Enrolment
          • Update the Funding Type of a Unit Enrolment
          • Add Subsidies or Scholarships to a Unit Enrolment
          • Add a Full Scholarship Payment to a Unit Enrolment
          • Record a Payment Deferring to FEE-HELP the Entire Tuition Amount
          • Record a Part Payment for FEE-HELP Deferring Unit Enrolment
          • Record a Payment to a Unit Enrolment for an UPFRONT Paying Student
          • Edit the Unit Enrolment Fee
          • Edit Unit Enrolments Financial Information - All at Once
        • Select Action to Perform on Selected Unit Enrolments
          • Convert Selected Unit Enrolments to FEE-HELP
          • Update the Student Status Code [E490] on Selected Unit Enrolments
          • Convert Selected Unit Enrolments to UPFRONT
          • Apply a Subsidy Amount to Selected Units
          • Convert Selected Unit Enrolments to Paid
          • Recalculate Commission Amount for Selected Unit Enrolments
          • Invoice Selected Unit Enrolments
      • Accounting Module
        • Accounting Menus
          • Summary
          • Payments
          • Invoices
          • Scholarship
          • Search Payments
          • Edit Products
        • Workflows
          • Raising Enrolment Invoice
          • Raising General Sales Invoice
          • Raising Enrolment Invoices in Bulk
          • Recording Payment
          • Paying Off Invoice
          • Invoice Adjustments
          • Issuing Credit Notes
          • Recording Customer Returns
          • Cancelling an Invoice
          • Re-Issue a Cancelled Enrolment Invoice
          • Cancel an Invoice in a SENT Status
          • Cancel or Delete an Invoice in an IN-PROCESS Status
          • Write Off an Invoice
          • Cancel an Invoice and keep Student in a credit cash position
          • Streamlining Bulk Invoicing: Adding Material Fees in Bulk as Invoice Items
          • Bulk Send Enrolment Invoices
      • Agents | OSHC Finances
        • Create an Invoice with Net Payment (Agent)
        • Create an Invoice with Gross Payment (Student)
        • Quick Payment Receipt Net Payment (From Agent)
        • Quick Payment Receipt Gross Payment (From Student)
        • Pay Agent Commissions Simple
        • Pay Agent Commissions Complex
        • Receipt/Refund/Return Agent Commission Payment
        • Record an Agent Payment directly on the Unit Enrolment Record
        • Create an OSHC Invoice
      • Create Requests for Finance
    • Record Types
      • Payment Item
      • Invoice
    • FAQs
      • What to do when a tuition amount is incorrect?
      • How to print invoices and payment receipts?
      • How to email payment receipts with the Communication Module/Event?
      • Why I can't find/add the Unit Enrolment(s) on the list of Items to be invoiced?
      • How to Edit/Add/Delete Items to an Invoice [SENT or IN-PROCESS Status]?
    • Troubleshooting
      • Incorrect Funding Type Set as FEE-HELP instead of UPFRONT
      • Invoicing Error: Could Not Create Invoice due to missing partyId
      • Block Students with Outstanding Fees
      • Cannot update the correct amount in one of the financial fields
      • Loan Status as "Accepted" instead of "Committed"
      • Print statement of fees per semester
      • Delete Applied Payment to an Invoice
  • πŸ“šGenerating Reports
    • Workflows
      • Build a Report
        • Step 1 - Select a Base Report
        • Step 2 - Add and Remove Fields
        • Step 3 - Rename and Reorder Fields
        • Step 4 - Add Filter Clauses
        • Step 5 - Save Report
        • Step 6 - Format Report
        • Step 7 - Produce Report
        • How to Display Your Report in the Dashboard Menu
      • Introduction to Report Builder
        • Base Reports
        • Basic Comparison Operators
        • Logical Operators AND | OR
        • Form Label | Appear on Form Section
        • Run a Saved Report Outside of Report Builder
        • Run a Saved Report Within Report Builder
        • Edit a Saved Report
      • Advanced Report Builder
        • Add API Parameters
        • Alternative Data Formats
        • Bulk List Creation in Report Builder
        • Complex Comparison Operators
        • External Excel Query via API (Office 365 and Other Supported Excel Versions)
        • Generic Report Query
        • Nested Operators Using the AND and OR Rule Set
        • Order By Clauses
        • Summarise Data
        • User-Defined Parameters
      • Reports and Letters
        • Operational Reports
          • List of Operational Reports
        • Letter Reports
          • List of Letter Reports
          • Hide Letter Reports
        • Government Reports
          • VSR/VSN Reports
          • QILT SES Reporting
        • Step-by-Step Guide to Generating Common Reports
          • Notification of Results
          • Send CANs
          • Print a Student AHEGS
          • Bulk Generate AHEGS and Transcript
          • Report: Unit Assessment Results
          • Generate Reports for Bulk List
    • FAQs
    • Troubleshooting
      • Results Summary Report Showing Duplicates on One Unit Code - repeated with different Time Periods
      • Issue: Column or Field missing when running a Save Report
  • πŸ”„Importing Data
    • Workflows
      • Import Wizard
        • Create a New Import Profile
          • Step 1 - Upload the Data Source File
          • Step 2 - Map the Source Data Fields to Paradigm Fields
          • Step 3 - Match the External Values to Paradigm Values
          • Step 4 - Match the Unique Identifier Fields for Existing Records Search
          • Step 5 - Save Import and Process Files
          • Examples
            • Import Students' Information
            • Import Students' Contact Information
            • Update Students' Visa Numbers and Expiry Dates
            • Add Students' Notes
            • Import Course Enrolments
            • Import Base Unit Records
            • Import Unit Enrolments Grades
        • Run an Existing Import Profile
          • Step 1 - Choose an Existing Import Profile
          • Step 2 - Check the Source Data and Paradigm Fields Mapping
          • Step 3 - Check the External and Paradigm Values Mapping
          • Step 4 - Run the Import Profile
      • Bulk Import by Record Type
        • Providers
        • Contacts
        • Academic Years
        • Academic Terms
        • Census Periods
        • Base Courses
        • Course Outline Unit Constraints
        • Base Units
        • Base Assessments
        • Scheduled Units
        • Scheduled Assessments
        • Students
        • Students Contact Information
        • Course Enrolments
        • Course Enrolments TCSI Sub-Packets
        • Unit Enrolments
        • Assessment Results
        • Unit Enrolment Final Grades
      • Bulk Upload Student Photos
    • FAQs
    • Troubleshooting
      • Error: Could not save record - Unit Enrolment
  • β˜‘οΈTCSI Reporting
    • Workflows
      • TCSI Validation Errors Troubleshooting Guide (per Student Record)
      • Get All Student TCSI Data
      • TCSI Early Exit Awards Packet
      • Commonwealth Supported Places (CSPs)
      • Bulk Push Records to TCSI
      • Citizenship Packet [E358]
      • Get TCSI Loan Balance
      • TCSI Notifications
    • TCSI Element Dictionary
      • TCSI Push Rules
      • TCSI for Higher Education Providers
      • TCSI for VET Student Loans
      • TCSI for PIR Providers
    • TCSI Validation Errors
      • TCSI Error Code - 10058
      • TCSI Error Code - 10070
      • TCSI Error Code - 10097
      • TCSI Error Code - 10098
      • TCSI Error Code - 10100
      • TCSI Error Code - 10125
      • TCSI Error Code - 10126
      • TCSI Error Code - 10136
      • TCSI Error Code - 10141
      • TCSI Error Code - 10151
      • TCSI Error Code - 10160
      • TCSI Error Code - 10166
      • TCSI Error Code - 10168
      • TCSI Error Code - 10176
      • TCSI Error Code - 10194
      • TCSI Error Code - 10203
      • TCSI Error Code - 10210
      • TCSI Error Code - 10264
      • TCSI Error Code - 10269
      • TCSI Error Code - 10285
      • TCSI Error Code - 10295
      • TCSI Error Code - 10301
      • TCSI Error Code - 10304
      • TCSI Error Code - 10305
      • TCSI Error Code - 10307
      • TCSI Error Code - 10314
      • TCSI Error Code - 10349
      • TCSI Error Code - 10352
      • TCSI Error Code - 10356
      • TCSI Error Code - 10364
      • TCSI Error Code - 10367
      • TCSI Error Code - 10387
      • TCSI Error Code - 10388
      • TCSI Error Code - 10404
      • TCSI Error Code - 10445
      • TCSI Error Code - 10447
      • TCSI Error Code - 10453
      • TCSI Error Code - 10463
      • TCSI Error Code - 10468
      • TCSI Error Code - 10477
      • TCSI Error Code - 10498
      • TCSI Error Code - 10516
      • TCSI Error Code - 10523
      • TCSI Error Code - 10524
      • TCSI Error Code - 10527
      • TCSI Error Code - 10528
      • TCSI Error Code - 10534
      • TCSI Error Code - 10535
      • TCSI Error Code - 10536
      • TCSI Error Code - 10540
      • TCSI Error Code - 10546
      • TCSI Error Code - 10552
      • TCSI Error Code - 10555
      • TCSI Error Code - 10557
      • TCSI Error Code - 10597
      • TCSI Error Code - 10605
      • TCSI Error Code - 10692
      • TCSI Error Code - 10828
      • TCSI Error Code - 10831
      • TCSI Error Code - 10847
      • TCSI Error Code - 10848
      • TCSI Error Code - 10867
      • TCSI Error Code - 10868
      • TCSI Error Code - 10978
      • TCSI Message: Student does not have a related TCSI reportable record
      • TCSI Message: Failed to Submit Student to TCSI
    • βœ…AVETMISS Reporting
      • AVETMISS Element Dictionary
      • National Reporting (NCVER)
        • NAT00010 - Training Organisation File
        • NAT00020 - Training Organisation Delivery Location file
        • NAT00030 - Program file
        • NAT00060 - Unit of Competency/Subject File
        • NAT00080 - Client File
        • NAT00090 - Disability File
        • NAT00100 - Prior Educational Achievement File
        • NAT00120 - Training Activity File
        • NAT00130 - Qualification Completed File
      • Victorian VET (SVTS)
        • VICVET NAT00010 - Training Organisation File
    • βœ”οΈPIR Reporting
      • PIR Course of Study Report
      • PIR Course Report
      • PIR Campus Report
      • PIR Course on Campus Report
      • PIR Students Report
      • PIR Course Admissions Report
      • PIR Unit Enrolments Report
      • PIR Deletions Non-University Report
      • TCSI PIR Reviewing Data
    • FAQs
      • How to report Cross-Institutional Studies where it won't result in a TCSI error
      • Can a Provider update the Credit Provider Code drop-down menu if a code is not found on the list?
    • Troubleshooting
      • TCSI Validation Error: Missing Basis of Admission
      • Paradigm Error - Cannot update Course Enrolment, as TCSI reportable unit enrolments are not reported
      • Paradigm Error - 404: Not Found, resource does not exist
      • Paradigm Error - NO RESPONSE
      • Paradigm Error - Record too old for TCSI
      • Paradigm Error - TCSI_2020_UNIT_ADMISSION_POST
      • Paradigm Error - TCSI_2020_UNIT_ENROLMENT_POST
      • Paradigm Error - TCSI_2020_STUDENT_POST/{student_destUid8}/citizenships
      • Paradigm Error - TCSI_2020_UNIT_ENROLMENT_PATCH/{unitEnrolment_destUid16}
      • Device Not Active
  • βš™οΈSystem Configuration
    • Workflows
      • Bulk Students Password Reset
      • Edit Customer Request Category
        • Student Requests: File Upload Configuration
        • Request for Finance Configuration
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  1. System Configuration
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Security Group Permissions

PreviousEdit System Side MenusNextEdit Field Labels

Last updated 1 year ago

It is important to note that the availability of the functionalities listed under each Security Group may vary based on the configuration of your site. This can be influenced by factors such as the side menu configuration, sections, buttons, and forms made visible or editable, read-only records, and permission-level view for reports and attachments, see for the related workflows.

Public Permissions

The Public permission level for a user in Paradigm indicates the level of access they have, equivalent to what an unauthenticated user would see. This includes the login screens and the .

Applicant Access

The Applicant access level in Paradigm is granted to prospective students who interact with Paradigm through the .

Users with the Applicant permission level may have access to the following functions, depending on your processes:

Menu | Function
Access
Description
Accounting

Create | View

(institution-specific) for the interview/audition session if you require payment

Application Details

Update

ability to update their information, but the over the process.

Course

View | Apply

view Program/Course information and apply by adding the details required for the Course application

File Attachments

Add | Edit | View

create file attachments as required when applying to a Course

Sessions

View | Edit

view and edit the interview/audition session as necessary

Student Image

Upload

allow the applicant to upload an image

~

Student Access Level

If you're using the , users can transition from an Applicant access level to a Student. As Student users, they'll have mostly read-only access, but they'll be able to update their address details, register for units, generate a limited set of letter reports, and view other records that are made available to them by the Institution.

Users with the Student permission level may have access to the following functions, depending on your requirements:

Menu | Function
Access
Description
Accounting

Search | View

search and view invoices and payments

Advisor Reports

Search | View

view advisor report information for them

Assessment Results

View

view assessment results

Course

View

view Program/Course information

Course Enrolment

View

view Program/Course Enrolment information

Grades

View

view their grade information

Scholarship

View

view their scholarship report information

Sessions

View | Edit

choose and edit their preferred sessions

Student Image

Upload

allow students to upload an image

Survey

Response Admin

ability to edit survey response information

Timetable

View

view their class schedules

Unit Enrolment

View | Add

enrol into Units via the Course Plan

~

Reception Members Access

The Reception permission level has the lowest level of security access, providing almost exclusively read-only access to a limited set of student-related information.

Users with the Reception permission level may have access to the following functions, depending on your needs:

Menu | Function
Access
Description
Course

View

view Program/Course information

Course Enrolment

View

view student's Program/Course Enrolment information

Provider

View

view Provider information

Student

View

view student's basic details or information

Unit Enrolment

View | Add

enrol into Units via the Course Plan

~

Tutor Members Access

Users with a Tutor access level are granted appropriate permissions to perform essential tasks as a part-time or casual teaching staff member, such as accessing student details, recording attendance, entering assessment marks, and adding notes to student records.

Users with the Tutor permission level may have access to the following functions, depending on your requirements:

Menu | Function
Access
Description
Advisor Reports

View

can view and access student's advisor reports

Assessment Results

Add | Edit

add and edit assessment results to assigned Scheduled Units

Course

View

view Program/Course information

Course Enrolment

View

view student's Program/Course Enrolment information

File Attachments

View

search and view file attachments

Grades

View

view grade information

Notes

Add | Edit

add and edit note details

Provider

View | Edit

view and edit Provider information

Reviews

View

view student's reviews

Scheduled Units

View | Attach

search and view Scheduled Units assigned to them | attach files as required

Session Attendance

Add | Edit

add and edit sessions assigned to them

Student

Search | View

view student's basic details or information

Survey

View

search and view survey response information

Unit Enrolment

Search | View

search and view Unit Enrolment information

~

Staff Members Access

When a new Contact login is created, the system assigns the default security group of Staff level access. This security group provides a moderate level of access to student information and records, allowing for basic edits and updates.

Users with the Staff permission level may have access to the following functions, depending on your requirements:

Menu | Function
Access
Description
Accounting

Admin

all operation on invoices

Advisor Reports

Admin

add and edit advisor report information

Assessment Results

Admin

add and edit assessment results

Communication Events

Search | View | Update

search, view, and update communication event information

Course

Search | View

search and view Program/Course information

Course Enrolment

Search | View | Edit

search, view, and edit student's Program/Course Enrolment information

Data Resources

Admin

edit data resources

File Attachments

Admin

add and edit file attachments

Grades

View | Edit

view and edit grade information

Notes

Admin

add and edit note details

Provider

View | Edit

view and edit Provider information

Reviews

Admin

add and edit student's reviews

Scheduled Units

View | Attach

search and view Scheduled Units and attach files as required, and add fees

Sessions

Admin

add Scheduled Sessions and edit sessions

Session Attendance

Add | Edit

add and edit sessions assigned to them

Student

Search | View

view student's information

Survey

View

search and view survey response information

Scholarship

View

search and view students' scholarship information

Unit Enrolment

Search | View | Edit

search, view, and edit Unit Enrolment information, including enrolment status

~

Student Services Permission Level

The Student Services Permission Level is designed for users who need the functionality of a staff member, as well as the ability to record information, such as an advisor, examiner, or reviewer.

Users with the Student Services permission level may have access to the following functions, depending on your requirements:

Menu | Function
Access
Description
Accounting

Search | View

search and view operations in the Accounting module

Advisor Reports

Search | View

search and view advisor report information

Assessment Results

Search | View

search and view assessment result information

Communication Events

Search | View

search and view communication events

Course

Search | View

search and view Program/Course information

Course Enrolment

Search | View

search and view student's Program/Course Enrolment information

Data Resources

View

view data resources

File Attachments

View

view file attachments

Grades

View

view grade information

Notes

Search | View

search and view note details

Provider

View

view Provider information

Reviews

Search | View

search and view student's reviews

Scheduled Units

Search | View

search and view Scheduled Units information

Sessions

Search | View

search and view session information

Session Attendance

Search | View

search and view session attendance information

Survey

View

search and view survey response information

Scholarship

View

search and view students' scholarship information

Student

Admin

edit student details

Units

Search | View

search and view Unit information

Unit Enrolment

Search | View

search and view Unit Enrolment information

~

Student Admin Access

Users with this permission level serve as an alternative profile based on the flex admin security group.

Users with the Student Services permission level may have access to the following functions, depending on your requirements:

Menu | Function
Access
Description
Accounting

Search | View

search and view operations in the Accounting module

Advisor Reports

Admin

edit advisor report information

Assessment Results

Admin

edit assessment result information

Communication Events

Admin

edit communication events, add and edit file attachments

Course

Search | View

search and view Program/Course information

Course Enrolment

Admin

edit student's Program/Course Enrolment information, add file attachments

Data Resources

View

view data resources

File Attachments

Admin

edit file attachments

Grades

View

view grade information

Notes

Admin

edit note details

Provider

View

view Provider information

Reviews

Search | View

search and view student's reviews

Report User

View

view user report information

Scheduled Units

Search | View

search and view Scheduled Units information

Sessions

Admin

edit sessions

Session Attendance

Add | Edit

create and update attendance information

Survey

View

search and view survey response information

Scholarship

Add | Edit

add and edit students' scholarship information

Student

Search

search student details and add file attachments

Survey

Admin

edit survey response information

Unit Enrolment

Search | View

search and view Unit Enrolment information

~

Flex/Part Admin Access (Registrar)

Users with this permission level have a similar scope of access as Full Admin but lack access to the System and Accounting menus, and the ability to edit published grades or bulk generate invoices.

Users with the Flex/Part Admin permission level may have access to the following functions, depending on your requirements:

Menu | Function
Access
Description
Accounting

Search | View | Create | Edit

search, view, add, edit, and delete operations in the Accounting module

Advisor Reports

Admin

edit advisor report information

Agents

Edit

edit permissions and Agent's Notes, edit file attachments

Assessment Results

Admin

edit assessment result information, edit unit results from assessment results, update grade from assessment results

Code Items

Search | View

view and search code item information

Communication Events

Admin

edit communication events, add and edit file attachments

Course

Search | View

search and view Program/Course information

Course Enrolment

Admin

edit student's Program/Course Enrolment information, add file attachments, calculate GPA, edit dates

Data Resources

Admin

edit data resources

File Attachments

Admin

edit file attachments

Forms

View

view form information

Grades

View

view grade information

Import Wizard

Admin

ability to edit and execute the importer

Labels

View

view label information

Notes

Admin

edit note details

Provider

Search | View | Edit

edit Provider information

Reviews

Admin

add and edit student's reviews

Report User

Admin

add and edit user report information

Scheduled Units

Admin

add and edit Scheduled Units information, add file attachments, add fees

Sessions

Admin

add and edit sessions

Session Attendance

Admin

add and edit attendance information

Student Image

Upload

allow uplaod of student photo

Survey

View

search and view survey response information

Scholarship

Add | Edit

add and edit students' scholarship information

Student

Admin

add and edit student details and add file attachments

Survey

Admin

edit survey response information

Units

Admin

add and edit unit details

Unit Enrolment

Admin

add and edit Unit Enrolment information

~

Accounting Members Access

This Security Group Permission is designed as an appropriate role for an accounts receivable person that is focused on maintaining financial records including invoices and payments within Paradigm.

Users with the Accounting permission level may have access to the following functions, depending on your requirements:

Menu | Function
Access
Description
Accounting

Edit

edit operations in the Accounting module

Code Items

Search | View

search and view Code Items

Course

View

view Course/Program information

Course Enrolment

Search | View

search and view Course Enrolment information

File Attachments

Admin

add and edit file attachments

Forms

View

view form information

Grades

View

view grade information

Labels

Search | View

search and view label information

Notes

Search | View

search and view note information

Provider

Search | View | Edit

edit Provider information

Report User

Admin

edit User Report information

Scheduled Units

Search | View

search and view Scheduled Units information

Sessions

Search | View

search and view session information

Student

Search

search and add file attachments

Units

Search | View

search and view Unit information

Unit Enrolment

Admin

accounting related processes to Unit Enrolments

~

Marketing Members Access

This security group has a wide scope of access including student records, agents, invoices and payment-related records.

Users with the Marketing permission level may have access to the following functions, depending on your requirements:

Menu | Function
Access
Description
Course

Search | View

search and view Course/Program information

File Attachments

Admin

add and edit file attachments to records related to Marketing

Notes

Admin

add and edit notes information related to Marketing records

Provider

View | Edit

search, view, and edit Provider information

Report User

Admin

edit user report information

Scheduled Units

Search | View

search and view Scheduled Unit information

Student

Search | View

search, add attachments and notes

Scholarship

Search | View

search and view scholarship information

Survey

Search | View

search and view surveys and survey response information

Units

Search | View

search and view Unit information

Unit Enrolment

Admin

edit Unit Enrolment information

~

Full Admin Access

The standard security group given to power users with the ability to view, edit, and the one who has full control to almost everything within the system.

Users with the Full Admin permission level may have access to the following functions, depending on your requirements:

~

Human Resources Admin Access

Not normally used.

Intended for institutions who want to record sensitive HR-related information within Paradigm for the purposes of staff reporting.

Users with the Human Resources permission level may have access to the following functions, depending on your requirements:

Menu | Function
Access
Description
Contacts

Admin

all operations for Human Resource details for Contacts

~

System Admin Access

Not normally used.

Intended for institutions that require a higher form of Full Admin with full system permissions in order to limit the typical scope of Full Admin access.

Users with the System Admin permission level may have access to the following functions, depending on your requirements:

~

Related Workflows

NOTE:

Access to Reports and File Attachments in Paradigm is determined by the Permission Level set for each user. Only users with appropriate permissions can view or access these records, e.g. ,

Menu | Function
Access
Description
Accounting

Admin

all operations in the Accounting module

Advisor Reports

Admin

manage students advisor reports

Agents

Admin

manage Agents' records in the system

Assessment Results

Admin

manage all aspects of assessment results

Audit Logs

Search | View

search and view Audit Logs

Code Items

Admin

Communication Events

Admin

manage communication events processes

Course

Admin

manage Program/Course records

Course Enrolment

Admin

manage Course Enrolment records - all areas

Customer Request

Admin

add and edit customer requests

Data Resources

Admin

add and edit data resources

File Attachments

Admin

add and edit file attachments

Forms

Admin

Grades

Admin

add and edit grade information

Import Wizard

Admin

ability to add, edit and execute the importer

Labels

Admin

Notes

Admin

add and edit note details

Provider

Admin

add and edit Provider information

Reviews

Admin

add and edit student's reviews

Report User

Admin

add and edit user report information

Scheduled Units

Admin

add and edit Scheduled Units information, add file attachments, add fees

Sessions

Admin

add and edit sessions

Session Attendance

Admin

add and edit attendance information

Student Image

Admin

mange students photos

Survey

Admin

search and view survey response information

Scholarship

Admin

add and edit students' scholarship information

Student

Admin

add and edit student details and add file attachments

Student Image

Upload

allow upload of student photo

Survey

Admin

manage survey response information

Time Periods

Admin

TCSI Loan

View

view the loan balance for TCSI

Units

Admin

add and edit unit details

Unit Enrolment

Admin

manage Unit Enrolment records - all areas

YouTube Help

View

ability to view YouTube tutorial videos

Menu | Function
Access
Description
Accounting

Admin

all operations in the Accounting module

Advisor Reports

Admin

manage students advisor reports

Agents

Admin

manage Agents' records in the system

Assessment Results

Admin

edit assessment results

Code Items

Admin

Communication Events

Admin

manage communication events processes

Course

Admin

edit Program/Course records

Course Enrolment

Admin

manage Course Enrolment records - all areas

Customer Request

Admin

add and edit customer requests

Data Resources

Admin

add and edit data resources

File Attachments

Admin

add and edit file attachments

Forms

Admin

Grades

Admin

add and edit grade information

Import Wizard

Admin

ability to add, edit and execute the importer

Labels

Admin

Notes

Admin

add and edit note details

Provider

Admin

add and edit Provider information

Reviews

Admin

add and edit student's reviews

Report User

Admin

add and edit user report information

Scheduled Units

Admin

add and edit Scheduled Units information, add file attachments, add fees

Sessions

Admin

add and edit sessions

Session Attendance

Admin

add and edit attendance information

Student Image

Admin

mange students photos

Survey

Admin

search and view survey response information

Scholarship

Admin

add and edit students' scholarship information

Student

Admin

add and edit student details and add file attachments

Student Image

Upload

allow upload of student photo

Survey

Admin

manage survey response information

Units

Admin

add and edit unit details

Unit Enrolment

Admin

manage Unit Enrolment records - all areas

YouTube Help

View

ability to view YouTube tutorial videos

βš™οΈ
edit code items
edit form fields
edit form labels
edit Time Periods
edit code items
edit form fields
edit form labels
Online Application Portal registration screen
Online Application Portal
Online Applicant Portal
Assign a Permission Level and Provide Login Credentials to a Contact
Edit System Side Menus
Edit Form Fields
Make a record Read-Only
Edit Reports
Student Files
Report Builder - Save Report
below
Provider retains control