Re-Issue a Cancelled Enrolment Invoice

This page contains instructions on how to reissue a cancelled invoice

Workflow

1. Select the cancelled invoice that you want to reissue via either of these screens: (1) Accounting > Summary or (2) Accounting > Invoices. Whichever option you choose, scroll to the STUDENT INVOICE LIST section.

Click the Invoice ID on the left or click the ACTIONS button and select the View Invoice option.

1. Scroll to the ITEMS section and click the ADD INVOICE ITEMS button.

1. Scroll up to the INVOICE HEADER section and click the SET TO IN-PROCESS AND DELETE PAYMENTS TO ITEMS button

A message will appear asking you to confirm that you intend to delete any payments that may have been applied to the invoice. Click OK to confirm your action.

1. All the unit enrolments that remain associated with the invoice at the time that it was cancelled, will be listed for you to add as items again as appropriate. You may then set the invoice status to Sent, and in a state that is ready to be paid off.

see Raising an Enrolment Invoice – Paying Off Invoice Workflows

Alternatively, you can watch a video clip below on how to reissue the cancelled invoice.

demo clip on how to reissue a cancelled invoice