Last updated
Last updated
There are several factors why a scheduled unit is not appearing or not appearing as an allowable unit to be enrolled in. Refer to the steps below on how you can troubleshoot this issue further.
This article will address the following scenarios:
Scheduled Unit is missing or not found in the Course Plan
Scheduled Unit appears as βUnit Not Scheduledβ
NOTE:
Make sure that the following Configuration IDs are within the current enrolment time period:
UNIT_ENROLMENT
ENROLMENT_PERIOD
SCHEDULED_UNIT_DATES
Are the time period configurations correctly set?
YES, proceed to STEP 2.
Refresh the studentβs Course Plan screen. Has the issue been resolved? Yes, end of TS.
No, proceed to STEP 2.
Is/Are the Scheduled Unit(s) missing or appear as a unit(s) not scheduled within the current Course Enrolment time period?
YES, Also, check the Max Participants field, make sure it's more than the currently enrolled students and the expected enrolment. If there's no issue with the value, proceed to STEP 3
Refresh the studentβs Course Plan screen. Has the issue been resolved? Yes, end of TS.
No, proceed to STEP 3.
Is/Are the Unit(s) Id(s) already added in the Course Outline?
YES, proceed to STEP 4
Refresh the studentβs Course Plan screen. Has the issue been resolved? Yes, end of TS.
No, proceed to STEP 4.
STEP 4 Check for duplicates of your Base Unit code
Are there any duplicate base unit records with the same Unit Id?
Refresh the studentβs Course Plan screen. Has the issue been resolved? Yes, end of TS.
The troubleshooting(TS) steps below assume that your Course Plan for the Course where the Scheduled Unit(s) in question belongs has already been established. Refer to the documentation.
To check, go to System > and check the 3 IDs (i-iii) below.
NO, set your time period configurations properly, refer to workflow.
To check, search for the missing scheduled unit(s) in the Course Plan and check the dates, see .
NO, create the Scheduled Unit(s) for the current enrolment period, see for the instructions.
To check, and choose Courses > Outline menus on the side.
NO, add the unit(s) as constraints to the Course Plan, refer to the workflow.
To check, (by using the Unit Code as your search criteria) of that scheduled unit thatβs missing/not scheduled.
YES, add the required base unit Id in the Course Outline, and add the necessary constraints, - refer to the workflow.
No, contact our .
NO, contact our .