# Sending an Email Required Fields

## Communication Details Section

| **Field Name**                                                    | **Brief overview**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| ----------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <p><strong>From:</strong></p><p>Communication Request Sender</p>  | <p>It will be sent from the email address that is recorded against the user's profile.</p><p>Provider record is linked with the student’s course enrolment. Make sure you load the student’s course enrolment first, then you will see the Provider option in the drop-down.</p><p></p><p>If you want a Provider Name/Home Institution (that is not linked to a student's profile or course enrolment) or to add a specific sender/department in your business or institution to be in one of the options under the <strong>From</strong> field, you have to add a role to that Provider record as a “<strong>Communication Sender</strong>“, <em>see</em> <a href="../workflows/manage-sending-email-and-sms-communications/add-new-communication-sender">Add a New Communication Sender</a> for more details<em>.</em></p> |
| <p><strong>To:</strong></p><p>Communication Request Recipient</p> | Who the email is going to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Email CC Recipients**                                           | CC to other recipients with their email addresses visible to other participants                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| **Email BCC Recipients**                                          | The student and other CC members do not receive the email addresses of the other participants.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| Communication name / Email Subject                                | The subject name/line of the email. <mark style="color:green;">Please note that if you're using a specific email template, the Email Subject will automatically adopt the template's name.</mark>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| Communication Date                                                | Date sent. This date is recorded within the communication event as the sent date.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| Communication Type                                                | For Communication Events this is normally set to Email                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| Communication Status                                              | <p>This will tell you the status of the communication event:</p><ul><li>Bounced - Receiving Server could not or would not accept the message. </li><li>Cancelled - Communication Event Cancelled</li><li>Closed -</li><li>Email Opened - Recipient has opened the Message</li><li>Entered -</li><li>Failure Sending -</li><li>In-Progress -</li><li>Pending -</li><li>Referred -</li><li>Resolved -</li><li>Sent -</li><li>Unknown Party -</li></ul>                                                                                                                                                                                                                                                                                                                                                                         |
| Course Enrolment                                                  | The Course of Study the student is enrolled in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| Communication Template Message                                    | This option will allow the user to select from pre-written email templates. These can be added to or updated once loaded into the HTML writer.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| Communication Description / Email Body                            | This is where the template will be displayed once loaded. Alternatively, this is where the user can write the body of the email to be sent.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |