Sending an Email Required Fields

This page will provide you with the fields related to sending communications in Paradigm

Communication Details Section

Field Name	Brief overview
From: Communication Request Sender	It will be sent from the email address that is recorded against the user's profile. Provider record is linked with the student’s course enrolment. Make sure you load the student’s course enrolment first, then you will see the Provider option in the drop-down. If you want a Provider Name/Home Institution (that is not linked to a student's profile or course enrolment) or to add a specific sender/department in your business or institution to be in one of the options under the From field, you have to add a role to that Provider record as a “Communication Sender“, see Add a New Communication Sender for more details.
To: Communication Request Recipient	Who the email is going to
Email CC Recipients	CC to other recipients with their email addresses visible to other participants
Email BCC Recipients	The student and other CC members do not receive the email addresses of the other participants.
Communication name / Email Subject	The subject name/line of the email. Please note that if you're using a specific email template, the Email Subject will automatically adopt the template's name.
Communication Date	Date sent. This date is recorded within the communication event as the sent date.
Communication Type	For Communication Events this is normally set to Email
Communication Status	This will tell you the status of the communication event: Bounced - Receiving Server could not or would not accept the message. Cancelled - Communication Event Cancelled Closed - Email Opened - Recipient has opened the Message Entered - Failure Sending - In-Progress - Pending - Referred - Resolved - Sent - Unknown Party -
Course Enrolment	The Course of Study the student is enrolled in
Communication Template Message	This option will allow the user to select from pre-written email templates. These can be added to or updated once loaded into the HTML writer.
Communication Description / Email Body	This is where the template will be displayed once loaded. Alternatively, this is where the user can write the body of the email to be sent.