Sending an Email Required Fields
This page will provide you with the fields related to sending communications in Paradigm
Communication Details Section
Field Name
Brief overview
From:
Communication Request Sender
It will be sent from the email address that is recorded against the user's profile.
Provider record is linked with the student’s course enrolment. Make sure you load the student’s course enrolment first, then you will see the Provider option in the drop-down.
If you want a Provider Name/Home Institution (that is not linked to a student's profile or course enrolment) or to add a specific sender/department in your business or institution to be in one of the options under the From field, you have to add a role to that Provider record as a “Communication Sender“, see Add a New Communication Sender for more details.
To:
Communication Request Recipient
Who the email is going to
Email CC Recipients
CC to other recipients with their email addresses visible to other participants
Email BCC Recipients
The student and other CC members do not receive the email addresses of the other participants.
Communication name / Email Subject
The subject name/line of the email. Please note that if you're using a specific email template, the Email Subject will automatically adopt the template's name.
Communication Date
Date sent. This date is recorded within the communication event as the sent date.
Communication Type
For Communication Events this is normally set to Email
Communication Status
This will tell you the status of the communication event:
Bounced - Receiving Server could not or would not accept the message.
Cancelled - Communication Event Cancelled
Closed -
Email Opened - Recipient has opened the Message
Entered -
Failure Sending -
In-Progress -
Pending -
Referred -
Resolved -
Sent -
Unknown Party -
Course Enrolment
The Course of Study the student is enrolled in
Communication Template Message
This option will allow the user to select from pre-written email templates. These can be added to or updated once loaded into the HTML writer.
Communication Description / Email Body
This is where the template will be displayed once loaded. Alternatively, this is where the user can write the body of the email to be sent.
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