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Paradigm Knowledge Base
Paradigm Knowledge Base
  • Paradigm Knowledge Base
  • 🌠Getting Started
    • 🚒Onboarding
    • πŸ”€Terminology
    • πŸ“ŠParadigm Data Model
    • πŸ•ΈοΈParadigm User Interface
      • Login Page
      • Dashboard
      • Student
        • Search
        • Search Course
        • Summary
        • Student Details
        • Course Enrolment
      • Courses
      • Units
      • Providers
      • Contacts
      • Reports
      • System
      • TCSI Reporting
      • Accounting
    • 🎞️Video Library
    • πŸ“žSupport Options
    • ❓Frequently Asked Questions (FAQs)
  • πŸ“˜Curriculum Management
    • Workflows
      • Manage Base Courses
        • Search a Base Course record
        • Add a Base Course
        • Add a Campus File to a Base Course record
        • Add Attachments to Course records
        • Edit a Base Course record
        • Edit the Course Loan Fee Percentage
        • Archive a Base Course Record
        • Delete a Base Course record
        • Copy Course Details to a New Course
        • Duplicate Base Course records
        • Edit Base Course Field Labels
        • Hide Base Course Fields
        • Quality Assurance Checklist
      • Manage Base Units
        • Search a Base Unit record
        • Add Base Units
        • Add Attachments to Base Units
        • Edit a Base Unit
        • Archive a Base Unit Record
        • Delete a Base Unit record
      • Manage Assessments in Base Units
        • Add Base Assessments to Base Units
        • Edit Base Assessments
        • Delete Base Assessments
      • Manage Course Outlines
        • Introduction to Course Outline
          • Course Outline Basics
          • Constraint Types
          • Customise the Course Plan Interface
          • Grid Positioning
          • Course Plan Rules
        • Build the Course Outline
          • Step 1 - Outline the Course Structure, Rules, and Requirements
          • Step 2 - Add the Units that make up the Course as Core or Elective
          • Step 3 - Add the Constraints between Units to follow Course Progression
          • Step 4 - Open the Course Plan for Enrolment
        • Advanced Course Outline
          • Copy Outline Rules between Base Courses
          • Major and Minor Constraint Types
          • Credit Points Enrollable
          • Substitute Units
          • Cross Course Prerequisite Units
          • Multiple Campuses: Manage Scheduled Units in Course Plan
    • Record Types
      • Base Course
      • Base Units
      • Base Assessments
    • FAQs
    • Troubleshooting
      • Error: Specified Course ID cannot start with a digit
      • Error: Could not add unit information (write failure)
      • Error: Unit is set to Read-Only
  • ⏳Academic Scheduling
    • Workflows
      • Manage Scheduled Programs
        • Search a Scheduled Program
        • Add a Scheduled Program
        • Link Scheduled Units to a Scheduled Program
        • Edit a Scheduled Program
      • Manage Scheduled Units
        • Search a Scheduled Unit
        • Show Scheduled Units of a Base Unit
        • Add a Scheduled Unit
        • Associate a Contact to Scheduled Units
        • Add Attachments to a Scheduled Unit
        • Edit a Scheduled Unit
        • Delete a Scheduled Unit
        • Reschedule Units in Bulk
        • View Related Unit Enrolments of a Scheduled Unit
        • Add Related Unit Enrolments of a Scheduled Unit to a Bulk List
        • Add a Unit of Competency to a Scheduled Unit
        • Change a Scheduled Unit to Flexible Learning
        • Create an Unspecified Credit Unit
      • Manage Sessions
        • Add Sessions
        • Edit Sessions
        • Delete Sessions
      • Manage Scheduled Assessments
        • Add Assessments to Scheduled Units
        • Edit Assessments in Scheduled Units
        • Delete Assessments in Scheduled Units
    • Record Types
      • Scheduled Programs
      • Scheduled Units
      • Scheduled Sessions
      • Scheduled Assessments
    • FAQs
    • Troubleshooting
      • Error: Cannot delete Scheduled Assessments as it still has associated results
  • πŸ’²Tuition Fees
    • Workflows
      • Manage Fee Rules
        • Introduction: Fee Rules
        • Search for a Fee Rule
        • Add a Fee Rule
        • Edit a Fee Rule
        • Archive a Fee Rule
      • Manage Course Fees
        • Add a Course Fee Unit Type
        • Create a Course Fee Plan
        • Add Additional Fees to a Course Fee Plan
        • Add Course Fees to a Course Enrolment Record
        • Add Course Fees to Course Enrolments in Bulk
        • Add OSHC | OTHER FEE Unit Type
        • Add OSHC to a Course Enrolment Record
        • Edit Course Fees
      • Manage Fees on Scheduled Units
        • Manually Add a Fee Per Scheduled Unit
        • Add the same Fee to Selected Scheduled Units
        • Add the same Invoice Fee Code to Selected Scheduled Units
        • Add Fees for Individual Courses to a Scheduled Unit
        • Add the same Fee for Multiple Courses to a Scheduled Unit
        • Add a Scheduled Unit Fee by Program Level
        • Edit the Associated Fees to a Scheduled Unit
        • Delete Associated Fees on Selected Scheduled Units
      • Funding Types and Scholarships
        • Funding Types
        • Subsidies and Scholarships
    • Record Types
      • Fee Rules
      • Scheduled Fees
    • FAQs
    • Troubleshooting
      • Issue: Fees are missing/showing 0.00 when printing Statement of Fees
  • πŸ§‘β€πŸŽ“Student Enrolments
    • 🟒Online Applicant Portal
      • Configuring the Applicant Portal
        • Preparing the Base Course
        • Creating Scheduled Programs
        • Opening and Closing the Portal
        • Customising Email Templates
          • Customise Email Templates for the Applicant Portal
          • Email 1: Applicant User Creation
          • Email 2: Application Submitted
          • Email 3: Course Enrolment Offer Notification
          • Email 4: Course Enrolment Offer Accepted
          • Email 5: Course Enrolment Offer Rejected
        • Customising the Application Form
          • Customising the Application Form on a Per-Screen Basis
          • Page 1: Registration
          • Page 2: Successful Registration
          • Data Resource 1: Applicant User Creation Email
          • Applicant Portal Main Page
          • Page 3: Applicant Details and Addresses
          • Page 4: Applicant Course Details
          • Page 5: Application Questions and Marketing Page
          • Page 6: File Attachments and Agreement Page
          • Page 7: Application Completed Page
          • Data Resource 2: Application Submitted Email
          • Data Resource 3: Course Offer Email
          • Applicant Accept or Reject an Offer Page
        • [Optional] Scheduling Interviews
        • Select Course Offerings Across Multiple Campuses
        • Single Subject Courses [Non-TCSI Reportable] Offering
      • Using the Applicant Portal
        • Step 1 - Register Details
        • Step 2 - Apply to Study
          • Withdraw from an Application to a Course
        • Step 3 - Assessing Applications
          • Application Review Request
          • View the Application Summary
        • Step 4 - Accepting or Deferring an Offer
        • Step 5 - Confirm and Update Details
        • Step 6 - [Optional] Unit Selection
        • Step 7 - [Optional] Online Payment of Fees
      • FAQs
        • How do I customise the items on the Online Applicant File Attachments page for each Course?
        • Is there a way for me to edit the applicant's application details?
        • Why is my Course not showing in the dropdown list?
        • Why are some forms or sections missing after I select a Course?
        • How do I extend or expire the dates of a Scheduled Course?
        • How do I open or close a single Scheduled Course?
        • Can I allow applicants to select interview sessions without being charged?
    • πŸ”΅Student Portal
      • Student Portal Menus
        • Student Portal: Summary
        • Student Portal: Course
        • Student Portal: Units
        • Student Portal: Assessments
        • Student Portal: Course Plan
        • Student Portal: Sessions
        • Student Portal: View Timetable
        • Student Portal: Make Payment
        • Student Portal: Work Experience
        • Student Edit Contact Information
        • Student TCSI Confirm Details
        • Student Requests
      • Configuring the Student Portal
        • Access to the Student Portal
        • Customise the Student Side Menus
        • Allow Students to Enrol via the Course Plan
    • βšͺAgent Portal
      • Add an Agent Record
      • Add a Login Credential for the Agent
      • Agent Portal Main Page
      • Apply for a Course as an Authorised Agent
      • Upload a File to an Application as an Authorised Agent
    • Workflows
      • Manage Student Records
        • Search a Student record
        • Search Students by Course
        • Unload a Student Record
        • Add a Student record
        • Add Student Contact Info
        • Add Student Photos
        • Add CoE to a Student record
        • Student Login
        • Students Login Options: Randomised or Token-Based Password
        • Verify USI
        • Student eCAF
        • Bulk eCAF Edit
        • Generate a Bulk List of Student Records
        • Create a Bulk List via the Student Search menu
        • Create a Bulk List via the Search Course menu
        • Upload a Bulk List of Students
        • Edit Student Details
        • Delete a Student Record
        • Bulk Edit Student Personal Details
        • Update Students' Status in Bulk
        • Update Students' Citizenship in Bulk
        • Student View Timetable
        • Student TCSI Edit
        • Print a Student Card
        • Create an Applicant Account for Existing Students
      • Manage Course Enrolments
        • Load a Course Enrolment record
        • Enrol Students in Courses or Scheduled Programs
          • Enrol a Student in a Course via the Quick Add Student Course section
          • Enrol a Student in a Course via the Add Student Course Enrolments section
          • Enrol a Student in a Scheduled Program with Units
        • Enrol a Bulk List of Students in a Scheduled Program
        • Edit a Course Enrolment record
        • Attach a File in a Course Enrolment Record
        • Edit Course Enrolments in Bulk
        • Transfer Course Enrolments [the same student]
        • Transfer Course Enrolments [to a different Student record]
        • Transfer of Credits Between Course Enrolments
        • Report an Early Exit Award via the Graduation Screen
        • Mark a Course as Completed
        • Add a Scholarship Application Details
        • Create a Scholarship Assessment Information
        • Add Agents on Course Enrolment Record
        • Grant Credit Points to a Course Enrolment without Unit Enrolments
        • Set Transcript Number in Bulk
        • Print the Student Transcript
        • Edit Graduation Details
        • Bulk Edit Graduation Details
        • Course Enrolment: Student TCSI Edit
        • Student Audition
        • Application
        • Record a Quality Assurance or Assessment
        • Make a Course Offer
      • Manage Unit Enrolments
        • Enrol Students in Scheduled Units
        • Enrol via Course Plan
        • Enrol via Bulk Course Edit Screen
        • Recognition of Prior Learning (RPL) and Credit Exemptions
        • Enrol a Student in a Scheduled Program with Linked Units
        • Submit a Prior Credit Packet for a Credited Unit Enrolment Record
        • Withdraw Unit Enrolments Pre-Census
        • Withdraw Unit Enrolments Post-Census
        • Reporting Remissions [E446]
        • Edit a Unit Enrolment record
        • Bulk Edit Unit Enrolment Records
        • Delete Unit Enrolment records in Paradigm and TCSI
        • Delete Unit Enrolment records in TCSI but Retain records in Paradigm
        • Bulk Delete Unit Enrolments in TCSI by Scheduled Unit
        • Unlock and Resubmit Unit Enrolment records to TCSI
        • Update Unit Enrolment Status [E355]
      • Manage Session Enrolments
        • Bulk Session Enrol
        • Edit Session Enrolments as an Admin
        • Edit Session Enrolments as a Student
    • Record Types
      • Student Record
      • Course Enrolment Record
      • Unit Enrolment Record
      • Scholarship Record
    • FAQs
    • Troubleshooting
      • eCAF [401] Error: Incorrect Login ID or Password
      • eCAF ERROR 500 - [403] Error connecting to the API
      • Error: Could not find Person entity...is still referenced from table"communication_event"
      • Units are showing as Enrolled in the Course Plan but no Unit Enrolment records
      • Students can still enrol in the Course Plan: How to Close the Course Plan for Enrolment
      • Error: No eCAF enrolment found for this student
      • Cannot Credit Transfer a Unit from One Course to Another
      • Merge duplicate student records
      • Error: Session selection is required for one of the selected units
      • Error: Could not enrol the student into the unit - no fee available
      • Completed Units showing still showing as Enrolled in the Student's Course Plan
      • Missing units or not showing as enrollable in the Course Plan
      • An ONLINE session is not showing/missing in the Course Plan after I click the ENROL button
      • Error: Sum of Enrolled Credit Points could not be returned
      • Error: Cannot calculate the Credit Points Earned for the Course Enrolment
      • Error: Cannot calculate the total GPA for the Course Enrolment
      • Error: Cannot unlock the Course Enrolment record
      • Error: Cannot enrol student unit, student already enrolled in the unit.
      • Error: Could not enrol student into unit. TCSI reportable unit missing details. Check the following
      • Error: Could not enrol student into unit. The EFTSL value is not valid for reporting via TCSI.
      • Error: Could not enrol student into unit. The scheduled unit field Mode of Delivery is not valid for
      • Error: Cannot delete Unit Enrolment from TCSI, No TCSI UID.
      • Error: Could not enrol student into unit no DEST Loan Fee available for this enrolment(enrolment
      • Error: Could not enrol student into unit Course Enrolment does have start and end dates.
      • Error: Could not delete student from sessions
      • TFN in Paradigm not pushing to TCSI
      • eCAF Error: There is already an eCAF for this student identification number.
      • Error: USI credentials expired, please supply updated credentials
  • πŸ—“οΈTaking Attendance
    • Workflows
      • Record Session Attendances
      • Record Attendance as Tutor or Staff
      • View Attendance Summary
    • Record Types
    • FAQs
    • Troubleshooting
      • Issue: Student Names are missing from the Class List
  • πŸ”£Entering Results
    • Workflows
      • Manage Results per Unit Enrolment
        • Record a Final Grade to a Unit Enrolment
        • Schedule a Unit Enrolment Grade Release Date
        • Publish a Unit Enrolment Final Grade
        • Edit a Unit Enrolment Published Grade
        • Certify a Unit Enrolment Grade
      • Manage Results per Student Course Enrolment
        • Record Grade Descriptions to Units linked to a Student's Course Enrolment
        • Record Final Grades for Enrolled Units for a Specific Grade Description
        • Schedule a Grade Release Date for a Student's Unit Enrolments
        • Publish Selected Student Unit Enrolments to a Specific Grade Description
      • Manage Results per Class - Students Enrolled in a Scheduled Unit
        • Record Final Grades of Students Enrolled in a Scheduled Unit
        • Schedule a Grade Release Date for Students Enrolled in a Scheduled Unit
        • Publish Final Grades of Students Enrolled in a Scheduled Unit
        • Certify Unit Enrolment Grades Enrolled in a Scheduled Unit
      • Manage Results if Using Assessments
        • Record Assessment Results per Unit Enrolment
        • Record Assessment Results per Class - Students Enrolled in a Scheduled Unit
        • Calculate Final Grades from Assessments
        • Recalculate Final Grades from Assessments
      • Manage Course Progression Status
        • Set the Course Progression Status
        • Set the Course Enrolment Progression Level
      • Add Tutors and Markers to Unit Enrolments
    • Record Types
      • Academic Summary
      • Assessment Results
    • FAQs
    • Troubleshooting
      • Student Portal - Not showing numerical grades
      • GPA | WAM Not Calculating
  • πŸ’•Student Welfare
    • Workflows
      • Student Review
      • Advisor Reports
      • Course Examiners
      • Student Notes
      • Student Files
      • Student Placements
      • Assessment Extensions
      • Manage Student Requests
      • Student Requests View Locations
      • Student Request Kanban Board
      • Leave of Absence
    • Record Types
      • Student Review Fields
      • Advisor Reports Fields
      • Course Examiners Fields
      • Student Notes Fields
      • Student File Attachment Fields
      • Student Placements Fields
      • Assessment Extensions Fields
    • FAQs
    • Troubleshooting
      • Issue: When uploading Student Files - nothing happens
  • πŸ“©Sending Communications
    • Workflows
      • Manage Sending Email and SMS Communications
        • Send Individual Communication without Attachment
        • Send Individual Communication with Attachment
        • Send Bulk Communications without Attachment
        • Send Bulk Communications with Attachment
        • Add New Communication Sender
        • Resend Bulk Communications
        • Attach the Same Local Files to Multiple Communication Events
        • Send Text Message (SMS) Communications
        • Sending Communications using the CC and BCC Recipients
      • Manage Email Templates
        • Search for an Email Template
        • Create a New Email Template
        • Edit an Email Template
      • Letters in Paradigm
    • Record Types
      • Sending an Email Required Fields
    • FAQs
    • Troubleshooting
      • Sending Email Error: Could not send email, sender email address not found
      • Issue: Reports/Documents in the Communication Events are not Attaching
      • Error: "Failed to send email attachment" when sending SMS in bulk
  • 🧾Invoicing and Receipting
    • Workflows
      • Unit Enrolment Accounting Section
        • Per Unit Enrolment Record
          • Record Payment to a Unit Enrolment
          • Update the Funding Type of a Unit Enrolment
          • Add Subsidies or Scholarships to a Unit Enrolment
          • Add a Full Scholarship Payment to a Unit Enrolment
          • Record a Payment Deferring to FEE-HELP the Entire Tuition Amount
          • Record a Part Payment for FEE-HELP Deferring Unit Enrolment
          • Record a Payment to a Unit Enrolment for an UPFRONT Paying Student
          • Edit the Unit Enrolment Fee
          • Edit Unit Enrolments Financial Information - All at Once
        • Select Action to Perform on Selected Unit Enrolments
          • Convert Selected Unit Enrolments to FEE-HELP
          • Update the Student Status Code [E490] on Selected Unit Enrolments
          • Convert Selected Unit Enrolments to UPFRONT
          • Apply a Subsidy Amount to Selected Units
          • Convert Selected Unit Enrolments to Paid
          • Recalculate Commission Amount for Selected Unit Enrolments
          • Invoice Selected Unit Enrolments
      • Accounting Module
        • Accounting Menus
          • Summary
          • Payments
          • Invoices
          • Scholarship
          • Search Payments
          • Edit Products
        • Workflows
          • Raising Enrolment Invoice
          • Raising General Sales Invoice
          • Raising Enrolment Invoices in Bulk
          • Recording Payment
          • Paying Off Invoice
          • Invoice Adjustments
          • Issuing Credit Notes
          • Recording Customer Returns
          • Cancelling an Invoice
          • Re-Issue a Cancelled Enrolment Invoice
          • Cancel an Invoice in a SENT Status
          • Cancel or Delete an Invoice in an IN-PROCESS Status
          • Write Off an Invoice
          • Cancel an Invoice and keep Student in a credit cash position
          • Streamlining Bulk Invoicing: Adding Material Fees in Bulk as Invoice Items
          • Bulk Send Enrolment Invoices
      • Agents | OSHC Finances
        • Create an Invoice with Net Payment (Agent)
        • Create an Invoice with Gross Payment (Student)
        • Quick Payment Receipt Net Payment (From Agent)
        • Quick Payment Receipt Gross Payment (From Student)
        • Pay Agent Commissions Simple
        • Pay Agent Commissions Complex
        • Receipt/Refund/Return Agent Commission Payment
        • Record an Agent Payment directly on the Unit Enrolment Record
        • Create an OSHC Invoice
      • Create Requests for Finance
    • Record Types
      • Payment Item
      • Invoice
    • FAQs
      • What to do when a tuition amount is incorrect?
      • How to print invoices and payment receipts?
      • How to email payment receipts with the Communication Module/Event?
      • Why I can't find/add the Unit Enrolment(s) on the list of Items to be invoiced?
      • How to Edit/Add/Delete Items to an Invoice [SENT or IN-PROCESS Status]?
    • Troubleshooting
      • Incorrect Funding Type Set as FEE-HELP instead of UPFRONT
      • Invoicing Error: Could Not Create Invoice due to missing partyId
      • Block Students with Outstanding Fees
      • Cannot update the correct amount in one of the financial fields
      • Loan Status as "Accepted" instead of "Committed"
      • Print statement of fees per semester
      • Delete Applied Payment to an Invoice
  • πŸ“šGenerating Reports
    • Workflows
      • Build a Report
        • Step 1 - Select a Base Report
        • Step 2 - Add and Remove Fields
        • Step 3 - Rename and Reorder Fields
        • Step 4 - Add Filter Clauses
        • Step 5 - Save Report
        • Step 6 - Format Report
        • Step 7 - Produce Report
        • How to Display Your Report in the Dashboard Menu
      • Introduction to Report Builder
        • Base Reports
        • Basic Comparison Operators
        • Logical Operators AND | OR
        • Form Label | Appear on Form Section
        • Run a Saved Report Outside of Report Builder
        • Run a Saved Report Within Report Builder
        • Edit a Saved Report
      • Advanced Report Builder
        • Add API Parameters
        • Alternative Data Formats
        • Bulk List Creation in Report Builder
        • Complex Comparison Operators
        • External Excel Query via API (Office 365 and Other Supported Excel Versions)
        • Generic Report Query
        • Nested Operators Using the AND and OR Rule Set
        • Order By Clauses
        • Summarise Data
        • User-Defined Parameters
      • Reports and Letters
        • Operational Reports
          • List of Operational Reports
        • Letter Reports
          • List of Letter Reports
          • Hide Letter Reports
        • Government Reports
          • VSR/VSN Reports
          • QILT SES Reporting
        • Step-by-Step Guide to Generating Common Reports
          • Notification of Results
          • Send CANs
          • Print a Student AHEGS
          • Bulk Generate AHEGS and Transcript
          • Report: Unit Assessment Results
          • Generate Reports for Bulk List
    • FAQs
    • Troubleshooting
      • Results Summary Report Showing Duplicates on One Unit Code - repeated with different Time Periods
      • Issue: Column or Field missing when running a Save Report
  • πŸ”„Importing Data
    • Workflows
      • Import Wizard
        • Create a New Import Profile
          • Step 1 - Upload the Data Source File
          • Step 2 - Map the Source Data Fields to Paradigm Fields
          • Step 3 - Match the External Values to Paradigm Values
          • Step 4 - Match the Unique Identifier Fields for Existing Records Search
          • Step 5 - Save Import and Process Files
          • Examples
            • Import Students' Information
            • Import Students' Contact Information
            • Update Students' Visa Numbers and Expiry Dates
            • Add Students' Notes
            • Import Course Enrolments
            • Import Base Unit Records
            • Import Unit Enrolments Grades
        • Run an Existing Import Profile
          • Step 1 - Choose an Existing Import Profile
          • Step 2 - Check the Source Data and Paradigm Fields Mapping
          • Step 3 - Check the External and Paradigm Values Mapping
          • Step 4 - Run the Import Profile
      • Bulk Import by Record Type
        • Providers
        • Contacts
        • Academic Years
        • Academic Terms
        • Census Periods
        • Base Courses
        • Course Outline Unit Constraints
        • Base Units
        • Base Assessments
        • Scheduled Units
        • Scheduled Assessments
        • Students
        • Students Contact Information
        • Course Enrolments
        • Course Enrolments TCSI Sub-Packets
        • Unit Enrolments
        • Assessment Results
        • Unit Enrolment Final Grades
      • Bulk Upload Student Photos
    • FAQs
    • Troubleshooting
      • Error: Could not save record - Unit Enrolment
  • β˜‘οΈTCSI Reporting
    • Workflows
      • TCSI Validation Errors Troubleshooting Guide (per Student Record)
      • Get All Student TCSI Data
      • TCSI Early Exit Awards Packet
      • Commonwealth Supported Places (CSPs)
      • Bulk Push Records to TCSI
      • Citizenship Packet [E358]
      • Get TCSI Loan Balance
      • TCSI Notifications
    • TCSI Element Dictionary
      • TCSI Push Rules
      • TCSI for Higher Education Providers
      • TCSI for VET Student Loans
      • TCSI for PIR Providers
    • TCSI Validation Errors
      • TCSI Error Code - 10058
      • TCSI Error Code - 10070
      • TCSI Error Code - 10097
      • TCSI Error Code - 10098
      • TCSI Error Code - 10100
      • TCSI Error Code - 10125
      • TCSI Error Code - 10126
      • TCSI Error Code - 10136
      • TCSI Error Code - 10141
      • TCSI Error Code - 10151
      • TCSI Error Code - 10160
      • TCSI Error Code - 10166
      • TCSI Error Code - 10168
      • TCSI Error Code - 10176
      • TCSI Error Code - 10194
      • TCSI Error Code - 10203
      • TCSI Error Code - 10210
      • TCSI Error Code - 10264
      • TCSI Error Code - 10269
      • TCSI Error Code - 10285
      • TCSI Error Code - 10295
      • TCSI Error Code - 10301
      • TCSI Error Code - 10304
      • TCSI Error Code - 10305
      • TCSI Error Code - 10307
      • TCSI Error Code - 10314
      • TCSI Error Code - 10349
      • TCSI Error Code - 10352
      • TCSI Error Code - 10356
      • TCSI Error Code - 10364
      • TCSI Error Code - 10367
      • TCSI Error Code - 10387
      • TCSI Error Code - 10388
      • TCSI Error Code - 10404
      • TCSI Error Code - 10445
      • TCSI Error Code - 10447
      • TCSI Error Code - 10453
      • TCSI Error Code - 10463
      • TCSI Error Code - 10468
      • TCSI Error Code - 10477
      • TCSI Error Code - 10498
      • TCSI Error Code - 10516
      • TCSI Error Code - 10523
      • TCSI Error Code - 10524
      • TCSI Error Code - 10527
      • TCSI Error Code - 10528
      • TCSI Error Code - 10534
      • TCSI Error Code - 10535
      • TCSI Error Code - 10536
      • TCSI Error Code - 10540
      • TCSI Error Code - 10546
      • TCSI Error Code - 10552
      • TCSI Error Code - 10555
      • TCSI Error Code - 10557
      • TCSI Error Code - 10597
      • TCSI Error Code - 10605
      • TCSI Error Code - 10692
      • TCSI Error Code - 10828
      • TCSI Error Code - 10831
      • TCSI Error Code - 10847
      • TCSI Error Code - 10848
      • TCSI Error Code - 10867
      • TCSI Error Code - 10868
      • TCSI Error Code - 10978
      • TCSI Message: Student does not have a related TCSI reportable record
      • TCSI Message: Failed to Submit Student to TCSI
    • βœ…AVETMISS Reporting
      • AVETMISS Element Dictionary
      • National Reporting (NCVER)
        • NAT00010 - Training Organisation File
        • NAT00020 - Training Organisation Delivery Location file
        • NAT00030 - Program file
        • NAT00060 - Unit of Competency/Subject File
        • NAT00080 - Client File
        • NAT00090 - Disability File
        • NAT00100 - Prior Educational Achievement File
        • NAT00120 - Training Activity File
        • NAT00130 - Qualification Completed File
      • Victorian VET (SVTS)
        • VICVET NAT00010 - Training Organisation File
    • βœ”οΈPIR Reporting
      • PIR Course of Study Report
      • PIR Course Report
      • PIR Campus Report
      • PIR Course on Campus Report
      • PIR Students Report
      • PIR Course Admissions Report
      • PIR Unit Enrolments Report
      • PIR Deletions Non-University Report
      • TCSI PIR Reviewing Data
    • FAQs
      • How to report Cross-Institutional Studies where it won't result in a TCSI error
      • Can a Provider update the Credit Provider Code drop-down menu if a code is not found on the list?
    • Troubleshooting
      • TCSI Validation Error: Missing Basis of Admission
      • Paradigm Error - Cannot update Course Enrolment, as TCSI reportable unit enrolments are not reported
      • Paradigm Error - 404: Not Found, resource does not exist
      • Paradigm Error - NO RESPONSE
      • Paradigm Error - Record too old for TCSI
      • Paradigm Error - TCSI_2020_UNIT_ADMISSION_POST
      • Paradigm Error - TCSI_2020_UNIT_ENROLMENT_POST
      • Paradigm Error - TCSI_2020_STUDENT_POST/{student_destUid8}/citizenships
      • Paradigm Error - TCSI_2020_UNIT_ENROLMENT_PATCH/{unitEnrolment_destUid16}
      • Device Not Active
  • βš™οΈSystem Configuration
    • Workflows
      • Bulk Students Password Reset
      • Edit Customer Request Category
        • Student Requests: File Upload Configuration
        • Request for Finance Configuration
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On this page
  • Overview
  • Prerequisite Record
  • Data Entry Notes
  • Status Codes
  • Student Name Requirements
  • Single Name Data Entry Recommendation
  • Overseas Student: (Yes/No) Field
  • Student Number
  • How to make the student record not reportable to TCSI
  • Email Address
  • Workflows
  • Add Student Records in Bulk
  • API Integration
  • Add a Student Record Manually
  1. πŸ§‘β€πŸŽ“Student Enrolments
  2. Workflows
  3. Manage Student Records

Add a Student record

This page contains instructions on how to add Student records in Paradigm.

PreviousUnload a Student RecordNextAdd Student Contact Info

Last updated 1 year ago

Overview

Students are the people who enrol to study at an institution. A student record in Paradigm contains information about the student that is relevant and required for all other records that depend on it, e.g. Course Enrolments, Unit Enrolments, etc. Adding a Student record can be done in many ways (depending on how your current course records have been defined, contact us for the solution that is best for your institution). Refer to the Workflow section below for all the ways you can add student records in Paradigm.

The workflows below aim to address the following business requirements:

  • Having a Student record that will serve as the student's profile in your business or institution throughout their study lifecycle

  • Reporting the student's required information to the government

  • Adding a student record directly in Paradigm using all the available fields, see Student record type for a list and description of all the available data fields.

  • Adding Student records in the system efficiently in bulk or via system integration.

Prerequisite Record

Prior to following the instructions below, the following is assumed to be true:

The Provider record has already been saved in the system, and that provider is to be the owner of the student record.

Refer to the Provider knowledge base article for further details.

Data Entry Notes

Status Codes

All student-related records within Paradigm should be assigned a status code from a defined list of available status values that reflect the best-known current state of that record. Using a single field to track the overall status of a record greatly simplifies reporting. It is strongly recommended that the status field is accurately maintained as the student progresses through their studies as part of the overall student lifecycle.

For further details regarding the default system status codes and their recommended use please refer to this page: Edit Status Items

Student Name Requirements

WARNING:

The student name for an International Student must be entered exactly as the name appears on the student's passport or any identity documents. This is a mandatory requirement of the PRISMS system.

  • Title – a title provided by the student, this is also a link to TCSI E405

  • Preferred Name – a student's preferred name or a nickname

  • Printed Name – is the name that will appear in official reports/documents or transcripts, this is also relevant to those individuals who have a ceremonial title

  • Single Name – this field is intended for individuals who have a single name on their identity documents/proofs. If present, this will override the first and last name entered in the system and it can be used for all the student’s reports/documents/transcripts, etc. Entering a single name on this field sends a 9999 value to TCSI when saved, see below information on how to enter a single name in Paradigm:

Single Name Data Entry Recommendation

There are a number of options for entering students that are only known by one name. It is recommended that each institution adopt one option and use it consistently.

Every student record must include some value in both the First Name and Family Name fields. In the case where a student has only a single name, e.g. "Jodo", consult the table below for a list of coding options. The field called Single Name may also be used to capture the complete name of the student as it appears on their identification documentation. The Single Name field may then be prioritised over the First Name and Family Name on system-generated letters or PDF reports.

First Name

Family Name

Single Name

-

Jodo

Jodo

Jodo

-

Jodo

Jodo

.

Jodo

NOTE:

Paradigm automatically sends a 9999 value to TCSI as soon as you record a Single Name in the system.

Overseas Student: (Yes/No) Field

  • YES = students who are not considered domestic for TCSI reporting

  • NO = students who are considered domestic for TCSI reporting

Refer to the following definition set by the government on being a Domestic Student:

A student who is one of the following:

  • Australian citizen (including Australian citizens with dual citizenship)

  • New Zealand citizen or a diplomatic or consular representative of New Zealand, a member of the staff of such a representative or the spouse or dependent relative of such a representative, excluding those with Australian citizenship (Note: includes any such persons who have Permanent Resident status)

  • a permanent humanitarian visa holder

  • a holder of a permanent visa other than a permanent humanitarian visa

Source: TCSI Support | Glossary term

Student Number

  • Student numbers assigned by the system may be overridden by a user with a sufficient level of system access

  • If a student number is not supplied, the system will generate one - based on the next number in a predetermined sequence. For more information, refer to the section below

  • Each student number must be unique. A student number must not be reallocated or reused for any other student under any circumstances.

New student numbers may be assigned automatically by the system when a new student is created based on a number sequence that automatically increments after each new number is assigned. The number itself may also be given the following features:

  • A text prefix of between 3 and 5 characters (e.g. EDU)

  • A year prefix (e.g. 2022)

The text prefix is something that would not change over time. When the year prefix is used it is calculated by the system based on the year when the student number was generated. From January to September the system will issue a year prefix based on the current year. From 1st October the system will automatically start issuing student numbers based on the upcoming new year.

How to make the student record not reportable to TCSI

Providers who wish to retain and use test accounts within Paradigm are advised to update the student number field to ensure that the record is never reported via TCSI. The system prevents test students whose student number is defined in this way from being reported via TCSI Reporting > Bulk Push.

System Users/Providers need to update the Student Number field (Student > Edit Details) to have a prefix A - in the format: β€œA” + Student Internal Paradigm ID For example A10040 (as shown in the screenshot below)

Email Address

Upon following the steps in the Workflow section below, a new student email address will be created, using the Student Number and the name of the Home Institution.

For example, a student whose Student Number is 100308, and whose Home Institution name is SBUNI, would generate a student email address of: 100308@student.sbuni.edu.au

Workflows

There are many ways you can add student records to the system. Choose from these workflows for the scenario that most closely reflects your current business requirements.

Add Student Records in Bulk

Contact our Support Team to discuss more details on the requirements when adding Student records in bulk. The fields available when adding a Student record to the system can be found on the Student Record Type page.

If you know the Import Wizard menu, you can find the template and notes for importing Student records in the system here. You can also check a brief import demo here.

API Integration

Refer to this documentation - Paradigm API Integration. Contact our Support Team to discuss more on this option.

Add a Student Record Manually

The instructions below only focus on manually creating a student record directly in Paradigm.

  1. Choose the Student > Student Details > Add New menus on the side. It will then load the ADD NEW page with all the fields required and available to enter for a student record in the system.

Refer to the Student Record type for a description of each field. Also, check the Data Entry Notes section above.

NOTE:

If your institution is a VET Provider and the student record you are currently adding is a VET student, you will also need to complete the details in the VET STUDENTS ONLY Form section.

  1. When you have entered all the required information, click the SAVE STUDENT button to save your changes.

  2. Proceed to the instructions on this workflow Add Student Contact Info to add the student's addresses.

setting the Student Number to be prefixed with A + Internal Paradigm ID
Drawing