Contacts

Overview

A contact is a non-student user who may or may not have an account to directly access Paradigm. Examples of contacts include administration staff, lecturers, teachers, etc.

When adding a new contact or user to Paradigm – what type or level of access to be assigned needs to be assessed. Different levels of access can edit or update and access varying amounts of information in the system, from limited student data (Reception) right to Full Admin / Registrar level access for full system access and government reporting. The type of access given to new users will depend on their position within the institution.

Depending on the individual user's levels of access, not all pages will be available or editable. If you have a Full Admin access level and the pages still aren't visible, they may be either not being used at your institution or have been hidden. For more information contact the Silverband Support Team.

• The system will automatically create a system user login each time a new contact is created. If the contact record is not an active system user, then their login should be disabled.

• This part of the system is not a replacement for the HR application, data entered here may be visible to different types of users. It is therefore not recommended to store sensitive data in the system.

• There is an option to limit users from accessing and/or editing student-related records with a different institution than the one specified against that user. By default, this setting is not enabled. A request can be made via the Silverband Support Team to enable this feature.

• Updating a contact’s name (due to a change of name, marriage, divorce, etc.) will not automatically update their user login credentials, this will be edited in the Contacts Login screen as well as within the user’s record. To do this, a new User ID will need to be created, enabled, and provided with a security level and password.

This knowledge article will provide a comprehensive list and description of all the minimum, optional, and related fields required to create a new contact record in Paradigm. This will also provide the workflows on how to search, add, and edit the contact’s information, and all other related how-to guides in maintaining a contact record in the system.

Workflows

• Search a Contact Record

• Create a Contact Record

• Add the Contact Address Information

• Add a Photo to a Contact Record

• Print the Contact or Staff Card

• Assign Roles to a Contact

• Assign an AVETMISS Contact Person in your institution

• Assign Permission Level and Provide the Login Credentials to a Contact

• Contacts Login Options: Randomised or Token-Based Password

• Disable a Contact Login