Add Student Contact Info
This page contains instructions on how to add students' contact information in Paradigm.
Student Address Types
There are five different contact address types in Paradigm: Residential Address, Billing Address, Emergency Contact Address, Employer Address, and Postal Address.
Residential / Semester / Term / Current Address - Contact details for the student during an active semester of study. This is equivalent to the government’s (TCSI – Post Code: E319, Country: E661) Term Address. This is a minimum system requirement and indicates where the student resides during any given semester. This is the address used in government reporting.
For some students, this address may be the same as the billing address.
Permanent / Billing Address - Contact details for the student whilst not actively studying, for example during the semester break period.
This is equivalent to the government’s (TCSI – Suburb: E469, State: E470, Country: E658) Residential Address. This is a minimum system requirement and indicates where the student resides on dates that are not between the start date and end date of any given semester.
For an overseas student (Overseas Student: YES), this should be their international address. For a domestic student living away from home, this may be their home address in a different State or Territory than their Semester Address in Australia.
Emergency Contact Address - Contact information to be used in an emergency to reach a friend, family member or guardian of a specific student.
Employer Address - Contact details for the student's place of employment
Postal Address - Address specified by the student where they want their mail delivered
NOTE:
The communication module by default uses the email address provided within the Residential contact record.
The student portal may be configured such that students must validate the contents of their Residential, Billing, and Emergency Contact Details fields on a recurring schedule.
Potential students applying via the Applicant Portal are required to provide details for both Residential and Billing addresses, as a minimum.
Workflows
Add Students' Contact Information in Bulk
Contact our Support Team to discuss more details on the requirements when adding Students' Contact records in bulk. The fields available when adding a student's address to the system can be found on the Student Record Type page.
If you know the Import Wizard menu, you can find the template and notes for importing Students' Contact records in the system here. You can also check a brief import demo here.
API Integration
Refer to this documentation - Paradigm API Integration. Contact our Support Team to discuss more on this option.
Add Student's Contact Information Individually
Load the student’s record, see Search a Student record.
After loading the student’s record, choose the Student > Student Details > Edit Contact Info menus on the side.
For a student who has no existing contact record yet on the system, you will only see the system-generated email address in the Billing Contact type row under the CONTACT DETAILS Form section.
To start adding the student's contact information, click the blue hyperlink that corresponds to the type of contact information you want to add. Alternatively, click on the dropdown list under the CONTACT DETAILS - STUDENT Form section below and select the type of contact information you want to add.
Click the SAVE STUDENT CONTACT DETAILS to save the new contact information.
If the Residential Address is the same as the Billing Address, you have the option to select the COPY FROM BILLING/RESIDENTIAL DETAILS button.
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